Firewheel Day Spa & Salon

★★★☆☆
  • 105 Cedar Sage Dr

    Garland, TX 75040

    Map & Directions
  • 972-675-0950

About Firewheel Day Spa & Salon

Details
Hours
Mon-Sat: 10am-8pm, Sun: 12pm-6pm
2.5 10
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I have visited the spa since it opened and have always had the best of service. The lady who gives facials is the best I have ever had and I've had them all over the United States. She is Cathy. Always courteous service.

5
★★★★★

I have visited the spa since it opened and have always had the best of service. The lady who gives facials is the best I have ever had and I've had them all over the United States. She is Cathy. Always courteous service.

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I've been a loyal customer of Firewheel Day Spa since they opened. However, my last few trips have made me reconsider. While they are improving on the atmosphere (definitely more spa-like), I've been disappointed in the service. During my last visit (for a shellac manicure) the nail tech was horrible. He cursed when he did speak and then did an awful job. Unfortunately, this has been my experience more often than not with this place. Sad.

1
★☆☆☆☆

I've been a loyal customer of Firewheel Day Spa since they opened. However, my last few trips have made me reconsider. While they are improving on the atmosphere (definitely more spa-like), I've been disappointed in the service. During my last visit (for a shellac manicure) the nail tech was horrible. He cursed when he did speak and then did an awful job. Unfortunately, this has been my experience more often than not with this place. Sad.

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Worst customer service..very aggravating...and didn't even care to help...it had expiration date for gift certficate...wouldn't use money in certificate for other specials...so lame

1
★☆☆☆☆

Worst customer service..very aggravating...and didn't even care to help...it had expiration date for gift certficate...wouldn't use money in certificate for other specials...so lame

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Rita, In regards to your gift certificate, The Texas Legislature early last year passed a new law to help make the gift card process more understandable for consumers. Beginning in 2009, this new law will require card issuers to fully disclose expiration dates, monthly fees and contract terms at the time of purchase. Issuers also will be prohibited from charging fees that decrease the card??s value until a full year after the card is sold. (Texas Bus. & Com. Code Ann 35.42)

Most reputable business owners and managers who value their customers would honor the certificate. However, being that the service in that salon is below standard in my opinion, I am not surprised. I have tried them on several occasions and had to go somewhere else to have my nails redone.

1
★☆☆☆☆

Rita, In regards to your gift certificate, The Texas Legislature early last year passed a new law to help make the gift card process more understandable for consumers. Beginning in 2009, this new law will require card issuers to fully disclose expiration dates, monthly fees and contract terms at the time of purchase. Issuers also will be prohibited from charging fees that decrease the card??s value until a full year after the card is sold. (Texas Bus. & Com. Code Ann 35.42)

Most reputable business owners and managers who value their customers would honor the certificate. However, being that the service in that salon is below standard in my opinion, I am not surprised. I have tried them on several occasions and had to go somewhere else to have my nails redone.

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My husband paid $150 for a gift certificate to this Spa. I used $110 worth of it for various services, different appointmens each time, as I like to spread my pampering out. Unfortunately I left my remaining balance certificate in an old purse and forgot about it. I found it 7 months later and went to the spa for $40 more of pampering my husband paid for. It seems this spa puts an expiration date on prepaid services and I can not use the balance on my certificate. I spoke with the owner of 3 exclusive spas in Dallas and was told they do put expiration dates on coupons, but NOT on prepaid services. Very disappointing that they made an extra $40 off of me. I have instructed my husband NOT to buy any more gift certificates from Firewheel Day Spa.

2
★★☆☆☆

My husband paid $150 for a gift certificate to this Spa. I used $110 worth of it for various services, different appointmens each time, as I like to spread my pampering out. Unfortunately I left my remaining balance certificate in an old purse and forgot about it. I found it 7 months later and went to the spa for $40 more of pampering my husband paid for. It seems this spa puts an expiration date on prepaid services and I can not use the balance on my certificate. I spoke with the owner of 3 exclusive spas in Dallas and was told they do put expiration dates on coupons, but NOT on prepaid services. Very disappointing that they made an extra $40 off of me. I have instructed my husband NOT to buy any more gift certificates from Firewheel Day Spa.

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1 out of 1 people found this review helpful.

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I have been to this spa several times and it only gets worse. The ambiance is great and almost makes you want to come back, however the people doing the services are terrible! I had a manicure done and my finger got cut and was bleeding. On another day I had a pedicure done and I had a mole/growth which the girl decided, without saying anything and attempted to snip it off! I could not relax and I have made a decision to NEVER go back! They are terrible!! Doesn't seem very sanitary either!!

1
★☆☆☆☆

I have been to this spa several times and it only gets worse. The ambiance is great and almost makes you want to come back, however the people doing the services are terrible! I had a manicure done and my finger got cut and was bleeding. On another day I had a pedicure done and I had a mole/growth which the girl decided, without saying anything and attempted to snip it off! I could not relax and I have made a decision to NEVER go back! They are terrible!! Doesn't seem very sanitary either!!

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The worst ever pedicure with horrible customer service. Had to go and get another pedicure and asked by the lady doing the pedicure "if it had been a while since my last pedi".

1
★☆☆☆☆

The worst ever pedicure with horrible customer service. Had to go and get another pedicure and asked by the lady doing the pedicure "if it had been a while since my last pedi".

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I got a full set of acrylic nails. This is the best job I've had done. They're thin, natural looking, and aren't lifitng even after 3 wks of housework.

5
★★★★★

I got a full set of acrylic nails. This is the best job I've had done. They're thin, natural looking, and aren't lifitng even after 3 wks of housework.

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The Firewheel Day Spa & Salon is a great place to plan a girls' night out. They have at least 12 pedicure chairs and an equal number of manicure tables. It is immaculately clean which is so important in a spa. The staff is friendly and accommodating to groups.

4
★★★★☆

The Firewheel Day Spa & Salon is a great place to plan a girls' night out. They have at least 12 pedicure chairs and an equal number of manicure tables. It is immaculately clean which is so important in a spa. The staff is friendly and accommodating to groups.

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Firewheel day spa is a great way to get away for an afternoon. It is a wonderful relaxing retreat. The spa is great. Their staff is always friendly and willing to help.

4
★★★★☆

Firewheel day spa is a great way to get away for an afternoon. It is a wonderful relaxing retreat. The spa is great. Their staff is always friendly and willing to help.

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