Big Ray's Quick Lube

★☆☆☆☆

About Big Ray's Quick Lube

Categories
  • Automotive
  • Automotive Repair
Details
  • Oil Changes

Automotive

Automotive
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I have been coming to big ray's oil change for the past two years, and i was always satisfied with the service i was provided. However on June 26,2008 i stopped by to get my oil change done, and was surprised that they had the whole new team and management changed. I left my car and went to sit down, in 10 minutes man came up to me said he is a new manager and asked me what kind of oil i use, i told him i am not sure but he can check in a computer i am regular customer. He spazed and left, came back and told me that i am not in the computer, i asked if they changed their prices, his response was : "cant you see we have a sign up front", i told him i came from different side of the building and i asked him why his been extremely rude and unprofessional with me. His response was that i had an attitude when i came in, and that why am i sitting down in the waiting area. When the time to pay came i asked for the receipt and he asked me why would i want a receipt, i gave him $ 25.00 for the total of $ 24.33, turned around and wanted to leave and he yelled :" hey you take your change i guess you want you discount!" I turned around and told him to show up that change in his ass. That incident just ruined my whole day.

1
★☆☆☆☆

I have been coming to big ray's oil change for the past two years, and i was always satisfied with the service i was provided. However on June 26,2008 i stopped by to get my oil change done, and was surprised that they had the whole new team and management changed. I left my car and went to sit down, in 10 minutes man came up to me said he is a new manager and asked me what kind of oil i use, i told him i am not sure but he can check in a computer i am regular customer. He spazed and left, came back and told me that i am not in the computer, i asked if they changed their prices, his response was : "cant you see we have a sign up front", i told him i came from different side of the building and i asked him why his been extremely rude and unprofessional with me. His response was that i had an attitude when i came in, and that why am i sitting down in the waiting area. When the time to pay came i asked for the receipt and he asked me why would i want a receipt, i gave him $ 25.00 for the total of $ 24.33, turned around and wanted to leave and he yelled :" hey you take your change i guess you want you discount!" I turned around and told him to show up that change in his ass. That incident just ruined my whole day.

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I have frequented this facility many a time and I've always left feeling like they only did the bare minimum. Never checked air pressure, didn't check wiper blades, etc.. Anyway, this last time I was there was the LAST time I will ever go there. They did an oil change and then put pressure on me to get a transmission flush. They had said I needed one during my last oil change, so this time I went ahead and got it done after they showed me my "transmission" fluid, which appeared dirty. Well, they do the flush and I'm on my way. The very next day I am stranded on the side of the highway, and hour away from home with 3 children. Why? My transmission was completely ruined (I found this out later after having it towed to a dealership). Big Ray's did something to my transmission, whether it was not connecting something right, or putting things back the way they were, I don't know. But I found it too coincidental that this would happen on a newer car with very low mileage. Thankfully, my transmission was still under warranty! PLEASE, do not trust these guys with anything other than oil changes!!!! If I had to pay out of pocket for the trans, it would have been more than $3000!!! Oh, and BTW, I checked my records and I didn't even need a trans flush for another 20,000 miles!

PROS: They are fast. Friendly.
CONS: They do the bare minimum. Inexperienced. Unreliable. Dishonest

1
★☆☆☆☆

I have frequented this facility many a time and I've always left feeling like they only did the bare minimum. Never checked air pressure, didn't check wiper blades, etc.. Anyway, this last time I was there was the LAST time I will ever go there. They did an oil change and then put pressure on me to get a transmission flush. They had said I needed one during my last oil change, so this time I went ahead and got it done after they showed me my "transmission" fluid, which appeared dirty. Well, they do the flush and I'm on my way. The very next day I am stranded on the side of the highway, and hour away from home with 3 children. Why? My transmission was completely ruined (I found this out later after having it towed to a dealership). Big Ray's did something to my transmission, whether it was not connecting something right, or putting things back the way they were, I don't know. But I found it too coincidental that this would happen on a newer car with very low mileage. Thankfully, my transmission was still under warranty! PLEASE, do not trust these guys with anything other than oil changes!!!! If I had to pay out of pocket for the trans, it would have been more than $3000!!! Oh, and BTW, I checked my records and I didn't even need a trans flush for another 20,000 miles!

PROS: They are fast. Friendly.
CONS: They do the bare minimum. Inexperienced. Unreliable. Dishonest

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