Tybray Property Management

★★☆☆☆

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Silver Creek Apartments

2900 South First Street Austin, TX

2.0 2
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My son and I arrived home on Friday April 27th 2012 about 11:14 pm to find hundreds of shattered pieces of mirror covering the bathroom floor. It appears this 3 by 4 foot mirror fell just from the wall. There was absolutely no pieces of mirror left on the wall. I immediately called Park West office at 512-331-7909, left a voice message about the issue, then called back and left a message with Park West answer for an immediate call back from maintenance. I live in a two bedroom one bathroom apartment. I decided against cleaning up the glass because of possibility of me or my son being cut or injured. After an hour maintenance had not called. My son and I were both tired and in need of a bathroom. At 12:21 Saturday morning I left another message with Park West that I contacted maintenance, no one had bother to call, it was dangerous to attempt to remove the mirror so I was going to spend the night in a hotel. I asked that some please contact me immediately, for removal of all the glass and I would like to be refunded for my hotel stay.

As of today, one with Park West management or the corporate office has responded to any of my calls or emails. The next day I packed up a few things to stay at a friends and I made another attempt to reach some at Park West management Saturday at 1:23 to have the mirror cleaned up. I was surprised someone answered. I explained the situation and it obvious no one had gotten any of my last three message. It was explained I??m staying with a friend, because glass was dangerous to remove. She offered to contact maintenance and she offered to contact me back within an hour. I received a call at 2:42 letting me know the mirror was removed and I could return to my apartment. I also, informed her I stayed at hotel Friday night and I would like to be reimburse. She made no promises I would be refunded but offered to pass on the information.

I also expressed severity of this situation. This mirror fell spontaneously on it??s own which is a huge concern because it could have fell while me or my son were in the bathroom. This could have cause serious injury or even possibly death. She understood my concern. I returned to my apartment that night, cleaned up remaining glass on the floor in the tub and hallway. I waited all day Monday to receive a call from Beth Park West Manager but I did not receive a call so I left another voice message Monday night requesting someone to call me and I sent an email that that night with pictures. By Tuesday 11 am Beth still had not returned my call or responded to my email so I called at 11 am restated the situation and I asked about being reimbursed for my hotel cost. She informed me I would not be reimbursed. I said you must not understand the severity of this situation. I explained me or my son could have been serious injured or killed, that this mirror literally came loose from the wall and fell. I asked for Tybray??s corporate number. I spoke with a Brenda who gave me the impression I would be reimburse my 63.23, she requested pictures which I provided. I also, emailed Beth and Brenda a copy of my hotel receipt but I never heard from Beth or Brenda. I even sent Brenda another email Wednesday asking if she received the pictures. She still never contacted me.

What I find so ironic during this entire situation is not one person from Park West manager or Tybray has ever attempted to call me or email me about this situation. No one called me with any concern for me or my son??s well being.

I was told by Angela today that my money would not be reimburse, that they responded within 24 hours, of course, after my repeated calls and that the mirror had a water stain. So, Angela expected my son and I were to hold any bodily urges, not brush our teeth or wash our bodies for 24 hours. She only knew because I told Brenda, there was no prior indication this mirror had an issue other than a small dark spot at the lower left of the mirror. I guess those two reason are justification not to refund me 63.23 for an unavoidable hotel stay. I??m not even asking for reimbursement of gas or the inconvenience. Tybray as refuse to refund and provide an apology.

My request to be reimbursed 63.23 for my hotel stay so me and my son could have access to a bathroom is completely and totally reasonable. You??d think I was asking to be reimbursed 6,323.00! Never live at Park West or any Tybray property!

1
★☆☆☆☆

My son and I arrived home on Friday April 27th 2012 about 11:14 pm to find hundreds of shattered pieces of mirror covering the bathroom floor. It appears this 3 by 4 foot mirror fell just from the wall. There was absolutely no pieces of mirror left on the wall. I immediately called Park West office at 512-331-7909, left a voice message about the issue, then called back and left a message with Park West answer for an immediate call back from maintenance. I live in a two bedroom one bathroom apartment. I decided against cleaning up the glass because of possibility of me or my son being cut or injured. After an hour maintenance had not called. My son and I were both tired and in need of a bathroom. At 12:21 Saturday morning I left another message with Park West that I contacted maintenance, no one had bother to call, it was dangerous to attempt to remove the mirror so I was going to spend the night in a hotel. I asked that some please contact me immediately, for removal of all the glass and I would like to be refunded for my hotel stay.

As of today, one with Park West management or the corporate office has responded to any of my calls or emails. The next day I packed up a few things to stay at a friends and I made another attempt to reach some at Park West management Saturday at 1:23 to have the mirror cleaned up. I was surprised someone answered. I explained the situation and it obvious no one had gotten any of my last three message. It was explained I??m staying with a friend, because glass was dangerous to remove. She offered to contact maintenance and she offered to contact me back within an hour. I received a call at 2:42 letting me know the mirror was removed and I could return to my apartment. I also, informed her I stayed at hotel Friday night and I would like to be reimburse. She made no promises I would be refunded but offered to pass on the information.

I also expressed severity of this situation. This mirror fell spontaneously on it??s own which is a huge concern because it could have fell while me or my son were in the bathroom. This could have cause serious injury or even possibly death. She understood my concern. I returned to my apartment that night, cleaned up remaining glass on the floor in the tub and hallway. I waited all day Monday to receive a call from Beth Park West Manager but I did not receive a call so I left another voice message Monday night requesting someone to call me and I sent an email that that night with pictures. By Tuesday 11 am Beth still had not returned my call or responded to my email so I called at 11 am restated the situation and I asked about being reimbursed for my hotel cost. She informed me I would not be reimbursed. I said you must not understand the severity of this situation. I explained me or my son could have been serious injured or killed, that this mirror literally came loose from the wall and fell. I asked for Tybray??s corporate number. I spoke with a Brenda who gave me the impression I would be reimburse my 63.23, she requested pictures which I provided. I also, emailed Beth and Brenda a copy of my hotel receipt but I never heard from Beth or Brenda. I even sent Brenda another email Wednesday asking if she received the pictures. She still never contacted me.

What I find so ironic during this entire situation is not one person from Park West manager or Tybray has ever attempted to call me or email me about this situation. No one called me with any concern for me or my son??s well being.

I was told by Angela today that my money would not be reimburse, that they responded within 24 hours, of course, after my repeated calls and that the mirror had a water stain. So, Angela expected my son and I were to hold any bodily urges, not brush our teeth or wash our bodies for 24 hours. She only knew because I told Brenda, there was no prior indication this mirror had an issue other than a small dark spot at the lower left of the mirror. I guess those two reason are justification not to refund me 63.23 for an unavoidable hotel stay. I??m not even asking for reimbursement of gas or the inconvenience. Tybray as refuse to refund and provide an apology.

My request to be reimbursed 63.23 for my hotel stay so me and my son could have access to a bathroom is completely and totally reasonable. You??d think I was asking to be reimbursed 6,323.00! Never live at Park West or any Tybray property!

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Enclosed are tenant concerns for Stoneleigh Apartments.
1.Parking
a.A number of cars continue to take up two spaces no matter their size.
b.Cars are being parked in fire zones. Unloading and loading is understood. The cars parked in fire zones lately have been there hours if not all night.
c.Cars and trucks especially have occasionally used the open grass picnic areas as parking spots.
d.There are a large number of small car parking only spots. When those who have small cars neglect to use them by taking larger spots, that is when the large trucks and cars have no choice but to park in small car spots. This increase the chance of door damage, scratches, and disgruntled tenants keying or damaging larger cars on purpose. All of which have happened. It also seems discriminatory towards large vehicles. Maybe paint large vehicles only on the large spots and then enforce parking to its fullest extent. Or maybe send out a courtesy notice to all tenants asking them to park in appropriate sized spots to allow fellow tenants the opportunity to park safely and without damaging other vehicles.
e.The tow service never patrols and when called does not respond to reports of illegal parking.

2.Dog policy
a.Those with pets should have an addendum outlining the rules for having a pet. There is no enforcement of this policy. Dogs are continually let free to take care of business without supervision of the owner. Some of the dogs have been seen chasing people, children and cars.
b.Not everyone is using leases to control their dogs. It is understand how owners may have control and a level of training with their pets, but when two animals come face to face there is no way to predict what may happen.
c.Owners are not picking up after their pets and it is getting to the point that certain areas of the complex are starting to smell. When asked to do so by other tenants, vulgar and rude responses have been the reply. No notice to all tenants asking them to do so or warnings that they are violating the pet policy.

3.Pool ?? this complex has a great looking pool.
a.But it is not at all clean. There is black mold and scum on the tiles around the edge. This continually gets into the water and on the tenants.
b.The pool water is dirty and cloudy. There is dirt all over the pool bottom.
c.The furniture needs an upgrade. With all the rent increases I do not see how it should be a problem.
4.Gym - needs to be upgraded in a few areas. Free weights are missing and one more treadmill versus an elliptical would alleviate some exercise timing issues.

5.Gates never seem to work more than a couple of days and tenants have repeatedly been stuck outside nonworking gates. A tenant has to wake someone up to drive to the exit so it opens in order for people to get in.

6.Dumpster area is a constant hazard. Children have been seen playing within the wall area and could get hurt or sick.

7.Tenants have been throwing trash from their balconies. There are beer cans & bottles, snack bags & boxes, food and misc household items. Beer cans have been witnessed by other tenants. When asked to stop, vulgar and rude comments have been the reply. Again no communication to the tenants to stop or warnings of lease violation.

8.Last point is Lack of communication between management and the tenants.
a.No notes, suggestions, warnings of policy infringement, or notice of changes are being sent to tenants. This is the only complex I have ever lived in where that was not done. Any of this letter for that matter.
b.No notice of rent increases. So when a tenant chooses to go in to renew there is a surprise rent increase. This is how the tenant feels. Now it is too late to make arrangements to move or even to budget for the new rent amount.
c.No notice of staff changes and new rules brought about by new management staff.
d.No notice of the lack of maintenance personnel. This is a courtesy that may prevent tenants from getting angry or impatient with the progress of the correction of maintenance issues.

Concerned Tenants

3
★★★☆☆

Enclosed are tenant concerns for Stoneleigh Apartments.
1.Parking
a.A number of cars continue to take up two spaces no matter their size.
b.Cars are being parked in fire zones. Unloading and loading is understood. The cars parked in fire zones lately have been there hours if not all night.
c.Cars and trucks especially have occasionally used the open grass picnic areas as parking spots.
d.There are a large number of small car parking only spots. When those who have small cars neglect to use them by taking larger spots, that is when the large trucks and cars have no choice but to park in small car spots. This increase the chance of door damage, scratches, and disgruntled tenants keying or damaging larger cars on purpose. All of which have happened. It also seems discriminatory towards large vehicles. Maybe paint large vehicles only on the large spots and then enforce parking to its fullest extent. Or maybe send out a courtesy notice to all tenants asking them to park in appropriate sized spots to allow fellow tenants the opportunity to park safely and without damaging other vehicles.
e.The tow service never patrols and when called does not respond to reports of illegal parking.

2.Dog policy
a.Those with pets should have an addendum outlining the rules for having a pet. There is no enforcement of this policy. Dogs are continually let free to take care of business without supervision of the owner. Some of the dogs have been seen chasing people, children and cars.
b.Not everyone is using leases to control their dogs. It is understand how owners may have control and a level of training with their pets, but when two animals come face to face there is no way to predict what may happen.
c.Owners are not picking up after their pets and it is getting to the point that certain areas of the complex are starting to smell. When asked to do so by other tenants, vulgar and rude responses have been the reply. No notice to all tenants asking them to do so or warnings that they are violating the pet policy.

3.Pool ?? this complex has a great looking pool.
a.But it is not at all clean. There is black mold and scum on the tiles around the edge. This continually gets into the water and on the tenants.
b.The pool water is dirty and cloudy. There is dirt all over the pool bottom.
c.The furniture needs an upgrade. With all the rent increases I do not see how it should be a problem.
4.Gym - needs to be upgraded in a few areas. Free weights are missing and one more treadmill versus an elliptical would alleviate some exercise timing issues.

5.Gates never seem to work more than a couple of days and tenants have repeatedly been stuck outside nonworking gates. A tenant has to wake someone up to drive to the exit so it opens in order for people to get in.

6.Dumpster area is a constant hazard. Children have been seen playing within the wall area and could get hurt or sick.

7.Tenants have been throwing trash from their balconies. There are beer cans & bottles, snack bags & boxes, food and misc household items. Beer cans have been witnessed by other tenants. When asked to stop, vulgar and rude comments have been the reply. Again no communication to the tenants to stop or warnings of lease violation.

8.Last point is Lack of communication between management and the tenants.
a.No notes, suggestions, warnings of policy infringement, or notice of changes are being sent to tenants. This is the only complex I have ever lived in where that was not done. Any of this letter for that matter.
b.No notice of rent increases. So when a tenant chooses to go in to renew there is a surprise rent increase. This is how the tenant feels. Now it is too late to make arrangements to move or even to budget for the new rent amount.
c.No notice of staff changes and new rules brought about by new management staff.
d.No notice of the lack of maintenance personnel. This is a courtesy that may prevent tenants from getting angry or impatient with the progress of the correction of maintenance issues.

Concerned Tenants

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