Now & Forever Bridal Boutique

★☆☆☆☆
  • 3701 Kirby Dr # 105

    Houston, TX 77098

    Map & Directions
  • 713-218-0369

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When purchasing the dresses, we informed them that one of the three of us would pick up the dresses, as my friend is a seamstress (and yes, I am kicking myself that we didn't have her make the dresses) and so would not need to try them on since we wouldn't be using their services, anyway.

When one of my girls went in to pick up the dresses, they were rude and inattentive, even though all she needed was 5 minutes to pay and confirm that these were the right dresses.

We had a girly party at my house to try on dresses for my bridesmaids. When my first girl tried on her dress, it was ridiculous. It fit in the hips, but the bust was so big it literally was falling off. My friend was trying to fix it, and it was determined that in order to fix the dress, she was essentially going to be remaking it. When my other girl tried on her dress, we could not zip it up. It fit, but the zipper was defective. At this point we got upset and called the store. They informed my girl that she had been "demanding" when she went in, and acted as though we should be apologizing to them, even though they had messed up the dresses. We decided to drive down there and see what they could do to fix them.

The manager, Bo, immediately made us feel unwelcome and acted as though we were stupid. He seemed to feel the need to "explain" every little detail of the business, and rather than simply having my girls try on their dresses and start to fix the issues, he was intent on lecturing us.

He insisted that the dress with the defective zipper fit perfectly, even though he struggled with the zipper, as well. He then stated that this was a problem they had seen before with this dressmaker, an issue that was not divulged to us before we purchased the dress.

With the other dress, they kept spouting off about how it fit in the hips and this was a "special order." When you order dresses from this shop, they give you the impression that your dress is being custom-made, but they don't take your actual measurements into account at all. In addition, the measurements they had taken were INCHES off, and her dress actually should have been too small by their measurements, and not two sizes too big. They were going to take a picture of the dress to document the issue, but we wouldn't allow them to fix the dress so that it look like it almost fit and they didn't want to take the picture because her they "can't take a picture of your boobs!" (actual words, and it was actually a bra, but they refused to take the picture, I assume because it showed just how badly the dress fit)

At this time, the manager had the sales girl go get the SECURITY GUARD because....well, I don't really know why. Were we happy about these dresses? No! Were they doing anything to make us happy or confident that they could fix the dresses? NO! Were we knocking over mannequins, trying to steal accessories, or starting a Jerry Springer-style melee? No. When the officer walked in, he literally did a double-take when he saw four women sitting quietly, doing nothing. We were shocked and offended that they felt the need to call in a security guard.

After over an hour of NOTHING being accomplished, Bo finally offered to have the alterations done for free. Unfortunately for him, by this time we had all reached the conclusion that there was no way we could trust this person, or anyone affiliated with this shop in any way, to be competent at their job.

In the end, the customer service was horrifically bad and they demonstrated that they don't really know what they are doing nor do they care about fixing their mistakes. In addition, you are going to pay a lot of money for a dress that will arrive to you badly wrinkled and is essentially an off-the-rack dress, not a dress that is tailored to your measurement. Save your money and your time and go elsewhere!

0
★☆☆☆☆

When purchasing the dresses, we informed them that one of the three of us would pick up the dresses, as my friend is a seamstress (and yes, I am kicking myself that we didn't have her make the dresses) and so would not need to try them on since we wouldn't be using their services, anyway.

When one of my girls went in to pick up the dresses, they were rude and inattentive, even though all she needed was 5 minutes to pay and confirm that these were the right dresses.

We had a girly party at my house to try on dresses for my bridesmaids. When my first girl tried on her dress, it was ridiculous. It fit in the hips, but the bust was so big it literally was falling off. My friend was trying to fix it, and it was determined that in order to fix the dress, she was essentially going to be remaking it. When my other girl tried on her dress, we could not zip it up. It fit, but the zipper was defective. At this point we got upset and called the store. They informed my girl that she had been "demanding" when she went in, and acted as though we should be apologizing to them, even though they had messed up the dresses. We decided to drive down there and see what they could do to fix them.

The manager, Bo, immediately made us feel unwelcome and acted as though we were stupid. He seemed to feel the need to "explain" every little detail of the business, and rather than simply having my girls try on their dresses and start to fix the issues, he was intent on lecturing us.

He insisted that the dress with the defective zipper fit perfectly, even though he struggled with the zipper, as well. He then stated that this was a problem they had seen before with this dressmaker, an issue that was not divulged to us before we purchased the dress.

With the other dress, they kept spouting off about how it fit in the hips and this was a "special order." When you order dresses from this shop, they give you the impression that your dress is being custom-made, but they don't take your actual measurements into account at all. In addition, the measurements they had taken were INCHES off, and her dress actually should have been too small by their measurements, and not two sizes too big. They were going to take a picture of the dress to document the issue, but we wouldn't allow them to fix the dress so that it look like it almost fit and they didn't want to take the picture because her they "can't take a picture of your boobs!" (actual words, and it was actually a bra, but they refused to take the picture, I assume because it showed just how badly the dress fit)

At this time, the manager had the sales girl go get the SECURITY GUARD because....well, I don't really know why. Were we happy about these dresses? No! Were they doing anything to make us happy or confident that they could fix the dresses? NO! Were we knocking over mannequins, trying to steal accessories, or starting a Jerry Springer-style melee? No. When the officer walked in, he literally did a double-take when he saw four women sitting quietly, doing nothing. We were shocked and offended that they felt the need to call in a security guard.

After over an hour of NOTHING being accomplished, Bo finally offered to have the alterations done for free. Unfortunately for him, by this time we had all reached the conclusion that there was no way we could trust this person, or anyone affiliated with this shop in any way, to be competent at their job.

In the end, the customer service was horrifically bad and they demonstrated that they don't really know what they are doing nor do they care about fixing their mistakes. In addition, you are going to pay a lot of money for a dress that will arrive to you badly wrinkled and is essentially an off-the-rack dress, not a dress that is tailored to your measurement. Save your money and your time and go elsewhere!

.

My bestfriend is getting married and we are trying to pick bride's maid dresses. Her mother liked one she saw at Now and Forever, so the bride-to-be and I stopped in to try it on. When we arrived, there were only two other customers in the store and a male and female were working. The female working literally ignored specific questions I asked her. When we were finally allowed to use one of the 5 empty dressing rooms, neither of them offered to help clamp the large sample dress. As we left, my friend told the lady thankyou and she didn't reply. I felt like we were in the store from the movie Pretty Woman with the snotty sales lady. We have decided to buy the 10 bride's maid dresses elsewhere. Please do not give this awful store your business!

0
★☆☆☆☆

My bestfriend is getting married and we are trying to pick bride's maid dresses. Her mother liked one she saw at Now and Forever, so the bride-to-be and I stopped in to try it on. When we arrived, there were only two other customers in the store and a male and female were working. The female working literally ignored specific questions I asked her. When we were finally allowed to use one of the 5 empty dressing rooms, neither of them offered to help clamp the large sample dress. As we left, my friend told the lady thankyou and she didn't reply. I felt like we were in the store from the movie Pretty Woman with the snotty sales lady. We have decided to buy the 10 bride's maid dresses elsewhere. Please do not give this awful store your business!

 

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