The Bagel Factory Cafe

★★★☆☆

About The Bagel Factory Cafe

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Hours
Mon-Fri, 6am-4pm; Sat-Sun, 7am-2pm
3.3333 3
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The BAGELS are GREAT and the OWNERS are GREAT! I have to agree with Ali W. When the owners aren't there, the service isn't either. I've stopped going on weekends, the staff just doesn't seem to want to be there and they've been rude to me (almost as if it's putting them out to wait on me). I give weekday mornings 5 stars, weekends 0 stars.

3
★★★☆☆

The BAGELS are GREAT and the OWNERS are GREAT! I have to agree with Ali W. When the owners aren't there, the service isn't either. I've stopped going on weekends, the staff just doesn't seem to want to be there and they've been rude to me (almost as if it's putting them out to wait on me). I give weekday mornings 5 stars, weekends 0 stars.

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When the owners are there, the service is great. When they are not, the service is mediocre at best, downright rude at worst.

Last week I asked which bagels were warm, was told the raisin bagels were warm, so chose that one. Not only was it not warm, it was hard and cold.

Today, I went in, and picked some fresh, baked goods. Then went to the counter to pay. I was ignored by the staff who were helping other people (understandable). But when they finished with the others, and came to the register, I was pushed aside as he let the lady he was helping paid before I did.

I'm sorry, but I have been in customer service for years, and the line starts at the register, it's not some arbitrary thing that someone decides.

I will finish with this: When the owners are there, if you ask for a warm bagel, you GET a warm bagel. They are friendly and helpful. And the food is almost always good.

Beware when they are NOT there because it may as well be a different store.

1
★★☆☆☆

When the owners are there, the service is great. When they are not, the service is mediocre at best, downright rude at worst.

Last week I asked which bagels were warm, was told the raisin bagels were warm, so chose that one. Not only was it not warm, it was hard and cold.

Today, I went in, and picked some fresh, baked goods. Then went to the counter to pay. I was ignored by the staff who were helping other people (understandable). But when they finished with the others, and came to the register, I was pushed aside as he let the lady he was helping paid before I did.

I'm sorry, but I have been in customer service for years, and the line starts at the register, it's not some arbitrary thing that someone decides.

I will finish with this: When the owners are there, if you ask for a warm bagel, you GET a warm bagel. They are friendly and helpful. And the food is almost always good.

Beware when they are NOT there because it may as well be a different store.

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The Bagel Factory has great bagels, a good selection of toppings and other menu items as well. The mornings can be pretty busy, but the staff is attentive and friendly. I highly recommend their breakfast bagel sandwiches (which you can customize as you desire) which are prepared on a griddle in front of you. I generally order take out, however they have a bar stool seating area as well as a couple of small cafe tables. I have tried a few items off of their lunch menu and they have been very good as well.

5
★★★★★

The Bagel Factory has great bagels, a good selection of toppings and other menu items as well. The mornings can be pretty busy, but the staff is attentive and friendly. I highly recommend their breakfast bagel sandwiches (which you can customize as you desire) which are prepared on a griddle in front of you. I generally order take out, however they have a bar stool seating area as well as a couple of small cafe tables. I have tried a few items off of their lunch menu and they have been very good as well.

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