K & R Tool Shed

★☆☆☆☆
  • 3940 S Arlington Ave

    Indianapolis, IN 46203

    Map & Directions
  • 317-783-3394

Business Services

Business Services
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We have rented a tiller and the cotter pin broke, when we called them, they said to put a cotter pin on or put a bolt in it. This didn't fix the problem. So we returned the tiller to them; they did not offer to give us another tiller nor did they offer to take part of the rental fees off. \nI talked my husband into trying them one more time; so we rented an auger, got it home and on the second post hole, guess what???? The cotter pin broke on the top of the shaft for the bit. We called them and they wanted us to once again put a bolt in and try to use it. We told them that they needed to come out and fix the auger. It was an hour before they arrived, but I had called to see if they were on their way, as our house is only 15 minutes from their shop. My question to them was what was I supposed to do if this broke again, after they closed and he said it would be best for him to just have his man take it back to the shop and refund my money. He didn't try to use customer service skills, just took the easy way out and got his equipment back. As you can guess, we will NEVER rent from them again!

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★☆☆☆☆

We have rented a tiller and the cotter pin broke, when we called them, they said to put a cotter pin on or put a bolt in it. This didn't fix the problem. So we returned the tiller to them; they did not offer to give us another tiller nor did they offer to take part of the rental fees off. \nI talked my husband into trying them one more time; so we rented an auger, got it home and on the second post hole, guess what???? The cotter pin broke on the top of the shaft for the bit. We called them and they wanted us to once again put a bolt in and try to use it. We told them that they needed to come out and fix the auger. It was an hour before they arrived, but I had called to see if they were on their way, as our house is only 15 minutes from their shop. My question to them was what was I supposed to do if this broke again, after they closed and he said it would be best for him to just have his man take it back to the shop and refund my money. He didn't try to use customer service skills, just took the easy way out and got his equipment back. As you can guess, we will NEVER rent from them again!

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