Power Net Golbal Comms

★★☆☆☆
  • 100 Commercial Dr

    Fairfield, OH 45014

    Map & Directions
  • 513-942-7900

About Power Net Golbal Comms

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Computer & Internet Services

Computer & Internet Services
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One of the very worst experiences I have ever had. When I changed LD providers they continued to bill me despite emails. I tried to call right from the first but hung up after TYPICAL wait times of 30 minutes+. I finally resorted to cancelling the credit card they were charging, so they sent me to collections! Now, the hold time for Collections is less than 2 minutes, and when I explained, they sent me to Customer Service, I was on hold for 52 minutes. Then they won't issue a credit even though there was no use of the service and there were repeated requests to cancel.

1
★☆☆☆☆

One of the very worst experiences I have ever had. When I changed LD providers they continued to bill me despite emails. I tried to call right from the first but hung up after TYPICAL wait times of 30 minutes+. I finally resorted to cancelling the credit card they were charging, so they sent me to collections! Now, the hold time for Collections is less than 2 minutes, and when I explained, they sent me to Customer Service, I was on hold for 52 minutes. Then they won't issue a credit even though there was no use of the service and there were repeated requests to cancel.

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Avoid these fools! I signed up for their service to make overseas calls. After probably 10 tries, I was NEVER able to connect. Went thru 3-4 trouble calls to their "tech support", who said they were able to connect 25% of the time. They were satisfied with this. I told them a 25% success rate was not acceptable. They offered me free service, and to remove the monthly $2.40 charge. I declined and terminated the service. Since then, I have received a bill for $21.84 and have never used their service. I guess they are trying to charge me for contacting their wonderful tech support. All they do is offer to escalate the trouble call further. They are a total joke. Go with tel3advantage.com - excellent customer service and a product that actually works.

1
★☆☆☆☆

Avoid these fools! I signed up for their service to make overseas calls. After probably 10 tries, I was NEVER able to connect. Went thru 3-4 trouble calls to their "tech support", who said they were able to connect 25% of the time. They were satisfied with this. I told them a 25% success rate was not acceptable. They offered me free service, and to remove the monthly $2.40 charge. I declined and terminated the service. Since then, I have received a bill for $21.84 and have never used their service. I guess they are trying to charge me for contacting their wonderful tech support. All they do is offer to escalate the trouble call further. They are a total joke. Go with tel3advantage.com - excellent customer service and a product that actually works.

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The main problem I have had with Powernet Global is that when you disconnect from them, they continue to bill you a monthly "recurring charge" plus taxes and fees until you call them and tell them to stop, even if you have no phone lines with them at all. Plus, they're rude about it. This has happened to me twice and I will NEVER do business with this company again.

1
★☆☆☆☆

The main problem I have had with Powernet Global is that when you disconnect from them, they continue to bill you a monthly "recurring charge" plus taxes and fees until you call them and tell them to stop, even if you have no phone lines with them at all. Plus, they're rude about it. This has happened to me twice and I will NEVER do business with this company again.

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Horrific customer service. Rude. Aggressive. Actively looking for ways *not* to help. Adversarial at all levels. Inaccurate record keeping. Unwilling to assist.

In a world of Tom Peters, 'Wow!" experiences, this is WOW! in a bad way. UNBELIEVABLE.

In a recent round of altercations, I asked one of the representatives at PNG about the culture there - wondering why this attitude seemed so prevelant. They indicated that a lot of customers feel thay way but that it boils down to how individual representatives handle the calls.

Really? Who's watching the service metrics? Ever hear of call recording? Someone should look closely at the customer experience here and fire the staff - or take them to Nordstrom and show them what a quality customer experience looks like.

That said...

I am waiting now to see how they handle a current issue. I will update this site afterwards.

1
★☆☆☆☆

Horrific customer service. Rude. Aggressive. Actively looking for ways *not* to help. Adversarial at all levels. Inaccurate record keeping. Unwilling to assist.

In a world of Tom Peters, 'Wow!" experiences, this is WOW! in a bad way. UNBELIEVABLE.

In a recent round of altercations, I asked one of the representatives at PNG about the culture there - wondering why this attitude seemed so prevelant. They indicated that a lot of customers feel thay way but that it boils down to how individual representatives handle the calls.

Really? Who's watching the service metrics? Ever hear of call recording? Someone should look closely at the customer experience here and fire the staff - or take them to Nordstrom and show them what a quality customer experience looks like.

That said...

I am waiting now to see how they handle a current issue. I will update this site afterwards.

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Business Response:

Please Call Us We're very sorry to hear that you had such a poor experience with one of our representatives. We do make every effort to monitor our calls and make sure customers are receiving the best possible service. Please call our Customer Service Supervisor line directly at 513-645-4732 so we can resolve any outstanding issues you may have. Thank you and again, we sincerely apologize for any issues you may have previously experienced.
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I spent 15 minutes on hold, waiting to speak to someone, all 3 times I've called to resolve a billing issue. When we lived w/ our in-laws we had PNG services. When we moved, we transferred the account to them. It got messed up once. Now, find out, they never took my name off of the account. So we, after they switched software, began getting the statement again. It's taken much time, just to speak to someone, and now that my end is resolved, my in-laws have to call again & finish straightening out the mess.

I would not recommend this company to anyone, & I'm sorry to my in-laws for having to deal w/ this. They are going to cancel as soon as this is straightened out.

1
★☆☆☆☆

I spent 15 minutes on hold, waiting to speak to someone, all 3 times I've called to resolve a billing issue. When we lived w/ our in-laws we had PNG services. When we moved, we transferred the account to them. It got messed up once. Now, find out, they never took my name off of the account. So we, after they switched software, began getting the statement again. It's taken much time, just to speak to someone, and now that my end is resolved, my in-laws have to call again & finish straightening out the mess.

I would not recommend this company to anyone, & I'm sorry to my in-laws for having to deal w/ this. They are going to cancel as soon as this is straightened out.

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I'm not sure what this other person is talking about! Ive been using PNG for over 5 years now and I'm very pleased with there service. I would recommend them to everyone.

5
★★★★★

I'm not sure what this other person is talking about! Ive been using PNG for over 5 years now and I'm very pleased with there service. I would recommend them to everyone.

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Message from Power Net Golbal Comms

At PowerNet Global, we are dedicated to being your total solutions provider. We combine the newest voice, data, and IP solutions with superior service, ensuring we are the only provider you will ever need. Comprehensive. Consistent. Complete. PNG is Service. Period.

More about Power Net Golbal Comms

PowerNet Global provides voice and data services, including IP solutions that give you the quality service you want for the prices you need. Check out our website at www.powernetglobal.com for more details.

 

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