Cycle Therapy

★☆☆☆☆
  • 4575 State Rd 2

    Peninsula, OH 44264

    Map & Directions
  • 330-929-1628

Automotive

Automotive
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I called Cycle Therapy because their website said I had to call for the part I needed. The guy said he would make sure the part was in good shape and call me back. He didn't!
I called back the next day and he said it was in good shape and he would send it but did not apologize. He told me to expect in 4 days. 8 days later I called and he told me he just saw it and would ship it out now. What!!! I should have had it 4 days ago. Again no apology.
A week and a half after that, still no part. I called again and now all of the sudden they don't have that part.

Worst customer service I have ever received. One simple "I'm Sorry" during this whole thing would have gone a long way.

0
★☆☆☆☆

I called Cycle Therapy because their website said I had to call for the part I needed. The guy said he would make sure the part was in good shape and call me back. He didn't!
I called back the next day and he said it was in good shape and he would send it but did not apologize. He told me to expect in 4 days. 8 days later I called and he told me he just saw it and would ship it out now. What!!! I should have had it 4 days ago. Again no apology.
A week and a half after that, still no part. I called again and now all of the sudden they don't have that part.

Worst customer service I have ever received. One simple "I'm Sorry" during this whole thing would have gone a long way.

Pros: None

Cons: Customer Service

 

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