Figi's Inc

★★★★☆
  • 3200 S Central Ave

    Marshfield, WI 54449

    Map & Directions
  • 715-387-1771

Wholesalers

Wholesalers
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4.0 3
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I want to start out by saying that I had always enjoyed using Figis in sending gifts to loved ones who live far away. But after this week, I will not be using their services again.

I tried to place an order on their site for 2 days & the website kept malfunctioning & would not process my order. Knowing that I was running out of time for shipment, I called Customer Service, who couldn't be more incompetent or lackadaisical. It wasn't til I threatened to use a competitor that she agreed to look up my saved contacts to help me place the orders. She never offered me any of the promotions noted in the catalog & online, plus I had to remind her of the free shipping when she quoted the price. I never got the email confirmation as requested & couldn't access my order on their website til 3 days later.

Once I saw the order, there were mistakes and I called Customer Service again where they claimed they couldn't fix the issue. When I asked about the promotions I was due, they claimed I wasn't eligible. Never once did they offer a credit, refund or any kind of retribution, even though it states they should with their 100% Satisfaction Guarantee.

Save yourself the headache & order from a company who actually provides the service they claim to offer. I know I will in the future.

1
★☆☆☆☆

I want to start out by saying that I had always enjoyed using Figis in sending gifts to loved ones who live far away. But after this week, I will not be using their services again.

I tried to place an order on their site for 2 days & the website kept malfunctioning & would not process my order. Knowing that I was running out of time for shipment, I called Customer Service, who couldn't be more incompetent or lackadaisical. It wasn't til I threatened to use a competitor that she agreed to look up my saved contacts to help me place the orders. She never offered me any of the promotions noted in the catalog & online, plus I had to remind her of the free shipping when she quoted the price. I never got the email confirmation as requested & couldn't access my order on their website til 3 days later.

Once I saw the order, there were mistakes and I called Customer Service again where they claimed they couldn't fix the issue. When I asked about the promotions I was due, they claimed I wasn't eligible. Never once did they offer a credit, refund or any kind of retribution, even though it states they should with their 100% Satisfaction Guarantee.

Save yourself the headache & order from a company who actually provides the service they claim to offer. I know I will in the future.

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.

I want to start out by saying that I had always enjoyed using Figis in sending gifts to loved ones who live far away. But after this week, I will not be using their services again.

I tried to place an order on their site for 2 days &

3
★★★★★

I want to start out by saying that I had always enjoyed using Figis in sending gifts to loved ones who live far away. But after this week, I will not be using their services again.

I tried to place an order on their site for 2 days &

.

Great place to order gift baskets, especially in support of military. They have cute salt and pepper shakers. The nut assortments are the best, and the cheese selections are very good also.

5
★★★★★

Great place to order gift baskets, especially in support of military. They have cute salt and pepper shakers. The nut assortments are the best, and the cheese selections are very good also.

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