Making Memories

★★★☆☆

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556 San Mateo Ave San Bruno, CA

3.0 3
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If you are looking for ideas for your party or wedding favors, this is the place to go. They offer you many examples for many different themes. You can taste taste the candies.. and choose the perfect compliment to your favor idea. I made about 200 favors last year and Making Memories helped me choose the right favor for my celebration. They were helpful, and everything turned out beautiful.A great place to find that perfect favor...and lots of other products are available as well. A small shop loaded with products to choose from.

4
★★★★☆

If you are looking for ideas for your party or wedding favors, this is the place to go. They offer you many examples for many different themes. You can taste taste the candies.. and choose the perfect compliment to your favor idea. I made about 200 favors last year and Making Memories helped me choose the right favor for my celebration. They were helpful, and everything turned out beautiful.A great place to find that perfect favor...and lots of other products are available as well. A small shop loaded with products to choose from.

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So I went in for baptism favors on a Saturday. My son??s baptism was in 1 week, that next Saturday. The owner persuaded me to order these very cute favors that she stated she was just about to order them that same day. She asked me when the party is and I told her in 1 week. She said no problem; the favors will be in by Wednesday. She seemed so confident, so I took her word and ordered 30 favors. I payed 2.00 for each favor and 25 cents for the ribbons. While paying for the favors, the owner told me "I'm actually giving you a good price on the ribbons".
So on Wednesday afternoon, I call. A woman picks up and I asked about my favors, she places me on hold for 7 minutes. I got inpatient and hung up.
I called again 5 minutes and they placed me on hold for another 5 minutes stating that the owner is out to lunch and they will have her call me back.
Come Thursday, no one calls me back. I called in the morning and reached an answering machine. I left a message asking for a call back. Later in the day, still not call back. So I call again and no one picks up.
So on Friday I call and reached a recording stating that they are at church and will be back at 3PM. So I call after 3PM 3 different times. I started to get suspicious and worried since my baptism was the next day.
I finally called with a blocked cell phone number and they answered the phone. The daughter stated that the owner went to meet the UPS guy to get my favors from him because they missed him while they were out. I asked her "So my favors are in" and she stated yes. She said she will have her mom "the owner" call me back as soon as she comes in.
Come 5:15 no one calls me back. I called and no one answered. I called again from a different cell number and they answer. The Owner told me that the company did not ship my order and that she can make me some favors in her store. She asked if I can go to her store so I can choose others.
I went down to the store calm and understanding of the whole situation. I figured my party was tomorrow, I can just make the best of it. The owner had a friend at another store that had 15 favors similar of what I wanted. For the other 15 I looked around the store and she stated she had 15 of the other favors and that she can put them together and place the ribbon for me. I agreed, even tough I was unhappy I needed favors. So I asked her while she was in the back room putting the favors together if she is sure there are 15 of the favors that she is making for me right now, she said "Yes". After she packed them for me in a box. When I was about to leave, the daughter asked her mom...she payed full price right? The owner looked at me and said, you did right? I said Yes.
To have the nerve to ask if I payed in full after all the BS I went through with them. So when I got home, there were only 27 favors. Okay so I called and left a message stating that I was missing 3 favors, so I feel I need a refund because this whole situation is ridiculous.
As expected, no one called me back the next day so I called and when I confronted the owner about the calls, messages and the UPS story, she blamed me for not giving her enough time. She said I only gave her 1 week notice. And when I reminded her that she is the one who stated she would have them in by Wednesday and I took her word. She asked me what I wanted her to do. I said I would like my money back, she said she can refund me for the 3 missing favors. That was a joke. A refund for the 3 favors after all the lies and games they were playing. This had to be a joke.
So after explaining to her that they messed up on her part and I did not get the favors I wanted, let alone 30 of the same favors. I reminded her that when I first went in she is the one who told me NOT to get two different favors because everyone is going to want both. She then said she could refund me only $20. YOUR BETTER OFF GOING SOMEWHERE ELSE OR ONLINE. PRICES WILL BE WAY CHEAPER AND YOU'LL GET BETTER SERVICE!!!!

1
★☆☆☆☆

So I went in for baptism favors on a Saturday. My son??s baptism was in 1 week, that next Saturday. The owner persuaded me to order these very cute favors that she stated she was just about to order them that same day. She asked me when the party is and I told her in 1 week. She said no problem; the favors will be in by Wednesday. She seemed so confident, so I took her word and ordered 30 favors. I payed 2.00 for each favor and 25 cents for the ribbons. While paying for the favors, the owner told me "I'm actually giving you a good price on the ribbons".
So on Wednesday afternoon, I call. A woman picks up and I asked about my favors, she places me on hold for 7 minutes. I got inpatient and hung up.
I called again 5 minutes and they placed me on hold for another 5 minutes stating that the owner is out to lunch and they will have her call me back.
Come Thursday, no one calls me back. I called in the morning and reached an answering machine. I left a message asking for a call back. Later in the day, still not call back. So I call again and no one picks up.
So on Friday I call and reached a recording stating that they are at church and will be back at 3PM. So I call after 3PM 3 different times. I started to get suspicious and worried since my baptism was the next day.
I finally called with a blocked cell phone number and they answered the phone. The daughter stated that the owner went to meet the UPS guy to get my favors from him because they missed him while they were out. I asked her "So my favors are in" and she stated yes. She said she will have her mom "the owner" call me back as soon as she comes in.
Come 5:15 no one calls me back. I called and no one answered. I called again from a different cell number and they answer. The Owner told me that the company did not ship my order and that she can make me some favors in her store. She asked if I can go to her store so I can choose others.
I went down to the store calm and understanding of the whole situation. I figured my party was tomorrow, I can just make the best of it. The owner had a friend at another store that had 15 favors similar of what I wanted. For the other 15 I looked around the store and she stated she had 15 of the other favors and that she can put them together and place the ribbon for me. I agreed, even tough I was unhappy I needed favors. So I asked her while she was in the back room putting the favors together if she is sure there are 15 of the favors that she is making for me right now, she said "Yes". After she packed them for me in a box. When I was about to leave, the daughter asked her mom...she payed full price right? The owner looked at me and said, you did right? I said Yes.
To have the nerve to ask if I payed in full after all the BS I went through with them. So when I got home, there were only 27 favors. Okay so I called and left a message stating that I was missing 3 favors, so I feel I need a refund because this whole situation is ridiculous.
As expected, no one called me back the next day so I called and when I confronted the owner about the calls, messages and the UPS story, she blamed me for not giving her enough time. She said I only gave her 1 week notice. And when I reminded her that she is the one who stated she would have them in by Wednesday and I took her word. She asked me what I wanted her to do. I said I would like my money back, she said she can refund me for the 3 missing favors. That was a joke. A refund for the 3 favors after all the lies and games they were playing. This had to be a joke.
So after explaining to her that they messed up on her part and I did not get the favors I wanted, let alone 30 of the same favors. I reminded her that when I first went in she is the one who told me NOT to get two different favors because everyone is going to want both. She then said she could refund me only $20. YOUR BETTER OFF GOING SOMEWHERE ELSE OR ONLINE. PRICES WILL BE WAY CHEAPER AND YOU'LL GET BETTER SERVICE!!!!

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If you need Wedding or Party Favors this is the place to go. The owner is very imaginative when it comes to making favors. She has a lot of in store stock and has catalogs to look at and order from. She has other related merchandise. Very friendly and helpfull.

4
★★★★☆

If you need Wedding or Party Favors this is the place to go. The owner is very imaginative when it comes to making favors. She has a lot of in store stock and has catalogs to look at and order from. She has other related merchandise. Very friendly and helpfull.

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