Dhl Express

★☆☆☆☆

Transportation & Storage

Transportation & Storage
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American Transport Group LLC

1900 W Kinzie St Chicago, IL

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Midwest International Shipping

2540 West Bradley Place Chicago, IL

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10/28/08 @ 4:24pm - Called DHL to make sure my package was going to be delivered that day. CS rep said it was out for delivery, but it was early because it was schedule for delivery 10/29/08. Called again at 7:03pm about my package because it said "Delivery attempted; recipient not home". I was home. I was definitely home ringing my own doorbell to make sure it was working! Package to be delivered the next day. 10/29/08 @ 11:40am - Called DHL to make sure my package was going to be delivered. PACKAGE WAS NOT OUT FOR DELIVERY, even though they told me it was scheduled for delivery this day. CS rep asked if I wanted the package delivered. WHAT?! Are you serious? Isn't that what DHL is supposed to do - deliver packages?! CS rep put in a "request" for the package to be delivered with afternoon deliveries. So, I waited. At 3:19pm, I called DHL again because the tracking service showed no new activity. The CS rep said it was scheduled for delivery this afternoon. It's almost 4pm - how long does your afternoon go on for? By 6pm, I had my boyfriend call them. I was fed up. They told him that they were "running behind" on their deliveries. Around 7pm, DHL contacted my boyfriend to tell him the package would not be delivered & was scheduled for pick up tomorrow. NOT ONCE DID DHL ATTEMPT TO DELIVER MY PACKAGE!!! My boyfriend will have to take a 1/2-day tomorrow, because the DHL facility on Cermak is only open from 11am-5pm Mon-Fri & is closed Sat-Sun. RIDICULOUS!!! I'm never ordering from DELL while they continue to use DHL. I have never & WILL NEVER ship packages using DHL.

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★☆☆☆☆

10/28/08 @ 4:24pm - Called DHL to make sure my package was going to be delivered that day. CS rep said it was out for delivery, but it was early because it was schedule for delivery 10/29/08. Called again at 7:03pm about my package because it said "Delivery attempted; recipient not home". I was home. I was definitely home ringing my own doorbell to make sure it was working! Package to be delivered the next day. 10/29/08 @ 11:40am - Called DHL to make sure my package was going to be delivered. PACKAGE WAS NOT OUT FOR DELIVERY, even though they told me it was scheduled for delivery this day. CS rep asked if I wanted the package delivered. WHAT?! Are you serious? Isn't that what DHL is supposed to do - deliver packages?! CS rep put in a "request" for the package to be delivered with afternoon deliveries. So, I waited. At 3:19pm, I called DHL again because the tracking service showed no new activity. The CS rep said it was scheduled for delivery this afternoon. It's almost 4pm - how long does your afternoon go on for? By 6pm, I had my boyfriend call them. I was fed up. They told him that they were "running behind" on their deliveries. Around 7pm, DHL contacted my boyfriend to tell him the package would not be delivered & was scheduled for pick up tomorrow. NOT ONCE DID DHL ATTEMPT TO DELIVER MY PACKAGE!!! My boyfriend will have to take a 1/2-day tomorrow, because the DHL facility on Cermak is only open from 11am-5pm Mon-Fri & is closed Sat-Sun. RIDICULOUS!!! I'm never ordering from DELL while they continue to use DHL. I have never & WILL NEVER ship packages using DHL.

Pros: Will ship package to facility in your town.

Cons: Will not deliver package to you, you have to pick it up.

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DHL is THE WORST shipping company I have ever dealt with. I will no longer be purchasing from "Steve Madden" just so I don't have to deal with this company. I will also make sure never to use this company, if ever in need of shipping for the business I own. Your representatives are incompetent, liars. I was suppose to receive my package on the 10th of January It is now the 13th and Your reps are still giving me the run around. I have talked to 3 different people, that have given me 3 different stories. 1st person said It would be shipped today, Saturday, instead of Friday. However, my office is closed on Saturday, could i change the address with out a bunch of extra stress? No. Therefore I wouldn't get it until Monday. Then, yesterday, I talked to a man that could answer a lot more questions then the first idiot. And he told me the best thing for me to do was to hold the package for pick up at the warehouse in Franklin Park. It would arrive last night, or early this morning and I could pick it up this afternoon. So, I call back today to verify the package has indeed arrived at your warehouse. And all the man could tell me was, "I have no scans. It could be there, but it sitting in a big container and won't be available until Monday." Well, that is not the deal we had worked out yesterday. Talk about unorganized, these are the people that i really want handling my personal belongings. Right. This company is a joke, and inconvenient to anyone who uses it.

0
★☆☆☆☆

DHL is THE WORST shipping company I have ever dealt with. I will no longer be purchasing from "Steve Madden" just so I don't have to deal with this company. I will also make sure never to use this company, if ever in need of shipping for the business I own. Your representatives are incompetent, liars. I was suppose to receive my package on the 10th of January It is now the 13th and Your reps are still giving me the run around. I have talked to 3 different people, that have given me 3 different stories. 1st person said It would be shipped today, Saturday, instead of Friday. However, my office is closed on Saturday, could i change the address with out a bunch of extra stress? No. Therefore I wouldn't get it until Monday. Then, yesterday, I talked to a man that could answer a lot more questions then the first idiot. And he told me the best thing for me to do was to hold the package for pick up at the warehouse in Franklin Park. It would arrive last night, or early this morning and I could pick it up this afternoon. So, I call back today to verify the package has indeed arrived at your warehouse. And all the man could tell me was, "I have no scans. It could be there, but it sitting in a big container and won't be available until Monday." Well, that is not the deal we had worked out yesterday. Talk about unorganized, these are the people that i really want handling my personal belongings. Right. This company is a joke, and inconvenient to anyone who uses it.

 

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