TDS Telcom

★★☆☆☆
  • 212 S Webster St

    Augusta, MI 49012

    Map & Directions
  • 269-731-1100

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I used TDS as my local phone and DSL service for several years. So long as your lines are clear, their service is just fine. However, as soon as you start having any kind of trouble, their service really suffers when compared to their competitors. They have cheaper rates partly because they do not charge "line backer" fees on a monthly basis. When service is needed inside your house, they nickel and dime you with fees to check your inside lines. Their technicians are extremely rude and inadequate. After repeated attempts to fix my DSL, I ended up switching carriers. After one visit from a (much nicer) technician with the competitor, the lines were fixed and I have not had a problem since. TDS gave me several weeks of frustration and irritation for no reason other than their technicians need more training and customer service focus.

2
★★☆☆☆

I used TDS as my local phone and DSL service for several years. So long as your lines are clear, their service is just fine. However, as soon as you start having any kind of trouble, their service really suffers when compared to their competitors. They have cheaper rates partly because they do not charge "line backer" fees on a monthly basis. When service is needed inside your house, they nickel and dime you with fees to check your inside lines. Their technicians are extremely rude and inadequate. After repeated attempts to fix my DSL, I ended up switching carriers. After one visit from a (much nicer) technician with the competitor, the lines were fixed and I have not had a problem since. TDS gave me several weeks of frustration and irritation for no reason other than their technicians need more training and customer service focus.

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