Pump It Up

★★★★☆
  • 15117 Commercial Dr

    Shelby TWP, MI 48315

    Map & Directions
  • 586-416-4386

About Pump It Up

Hours
By appointment

Shopping

Shopping
More choices in Shelby Twp:
Resultset_next

Christine's Cakes & Pastries

45883 Hayes Road, MI Shelby Township, MI

Resultset_next

Utica Heights Bakery

46715 Van Dyke Ave Shelby Township, MI

4.25 4
Hi! Sign in to let us know how Pump It Up was?
Write a Review
.

The staff was awful! What a horrible experience! First, the party started LATE, it was suppose to start at 3:45 pm with the safety video. The guests arrived 15 minutes early as requested and we had to ASK the staff to show the safety video to the kids because it was 4 pm and we were all standing around wondering what was going on and the kids were running all over the lobby. Next, the staff came into the arena only 2 times in an hour and fifteen minutes. My husband and I had to supervise the play in the arena and could not even visit with all the parents that stayed. Two kids got hurt (knee to the eye and head collision) because there ended up being 9 kids bouncing in one of the inflatables that the safety video said that only 6 should be in at one time. This was while my husband and I were at two different areas of the arena. Next, the party room was a disaster! The "party coordinator" rushed the entire party (even though we had 45 minutes left!) by first lighting the birthday candles BEFORE all the guests were in the room. I asked her to STOP until the rest of the guest came in! She had the (burnt) pizza on the plates already and the pop poured before asking what everyone wanted. Then, one child did not have a plate of food or a drink and my mother and I asked her 3 times to get him a plate and she IGNORED us. Next, BEFORE the kids had even taken a bite of their pizza, she rushed my son to the very LOUD inflatable chair (that she left running for the ENTIRE party) and lit the candle and started singing happy birthday! More than half the guest and parents, including my husband and I, didn't know what was going on and barely anyone sang to my son. He looked really sad! Next, the kids STILL had not even eaten half their food and the "party coordinator" while I finally got to speak to another parent, cut the cake and started serving cake to the kids! I said to her "the kids didn't finish eating and I always take a picture of my kids birthday cake, you didn't give me a chance" and she IGNORED me once again and left the room! 10 minutes later she came into the room with another girl (whom had her purse draped across her) and started tying the 18 balloons (we requested and that we had to pay for) to the chairs. I was told that "Pump It Up will decorate the party room for an additional charge" before the guests came into the room! I said to her "you sang happy birthday to my son before you even decorated the room and before the kids even ate?" She IGNORED me again and walked away. Then, she disappeared again! The kids were asking for more to drink, she never stuck around to serve them and I ended up serving them. We also had 12 out of the 14 kids parents stay at the party. We requested a third adult pizza an hour before we were supposed to be in the party room and we requested pop. They brought in TWO 2 liters of pop for a total of 30 people (party guests plus parents and family members). Are you kidding me? Then, we were paying for the room until 6 pm, but the "party coordinator" and her purse toting partner seemed like they had somewhere else they would rather be and pretty much rushed the entire party out of there by 5:50 pm. Needless to say, but I will say it anyway, I would NEVER have another party at the Shelby Township Pump It Up and I would NOT recommend this place to ANYONE! Six years ago I had my oldest son's party there and the staff was wonderful. We didn't have to do anything and the party ran smoothly and the staff did what they promised they would do. All we had to do was to sit back and enjoy our son's party. This staff on Saturday, 6-11-11 was nothing but RUDE, UNAVAILABLE, UNPROFESSIONAL, and THEY needed SUPERVISION. I can't believe for $355.92 we received such POOR service. I can't believe that Pump It Up would leave that kind of "staff" to run a business they way they did. If Pump It Up thinks that any parent at our party would ever have a party there after the service we got, they must be crazy! Oh, I almost forgot about the mumbling guy at the front desk. He too was unorganized, unavailable and unreliable too. We brought our own cooler with bottled water and my husband had to literally walk into the "employees only" office to retrieve the cooler himself because the front desk guy disappeared and "forgot" to bring in the cooler for us. Good thing we brought the water because there was not enough for the adults to drink. To end this horrible evening was when the "party coordinator" brought me the bill and said "if you just fill in the amount of tip here for the three of us, we would greatly appreciate it." SERIOUSLY? Yes, she had the nerve to ASK for a tip!

1
★☆☆☆☆

The staff was awful! What a horrible experience! First, the party started LATE, it was suppose to start at 3:45 pm with the safety video. The guests arrived 15 minutes early as requested and we had to ASK the staff to show the safety video to the kids because it was 4 pm and we were all standing around wondering what was going on and the kids were running all over the lobby. Next, the staff came into the arena only 2 times in an hour and fifteen minutes. My husband and I had to supervise the play in the arena and could not even visit with all the parents that stayed. Two kids got hurt (knee to the eye and head collision) because there ended up being 9 kids bouncing in one of the inflatables that the safety video said that only 6 should be in at one time. This was while my husband and I were at two different areas of the arena. Next, the party room was a disaster! The "party coordinator" rushed the entire party (even though we had 45 minutes left!) by first lighting the birthday candles BEFORE all the guests were in the room. I asked her to STOP until the rest of the guest came in! She had the (burnt) pizza on the plates already and the pop poured before asking what everyone wanted. Then, one child did not have a plate of food or a drink and my mother and I asked her 3 times to get him a plate and she IGNORED us. Next, BEFORE the kids had even taken a bite of their pizza, she rushed my son to the very LOUD inflatable chair (that she left running for the ENTIRE party) and lit the candle and started singing happy birthday! More than half the guest and parents, including my husband and I, didn't know what was going on and barely anyone sang to my son. He looked really sad! Next, the kids STILL had not even eaten half their food and the "party coordinator" while I finally got to speak to another parent, cut the cake and started serving cake to the kids! I said to her "the kids didn't finish eating and I always take a picture of my kids birthday cake, you didn't give me a chance" and she IGNORED me once again and left the room! 10 minutes later she came into the room with another girl (whom had her purse draped across her) and started tying the 18 balloons (we requested and that we had to pay for) to the chairs. I was told that "Pump It Up will decorate the party room for an additional charge" before the guests came into the room! I said to her "you sang happy birthday to my son before you even decorated the room and before the kids even ate?" She IGNORED me again and walked away. Then, she disappeared again! The kids were asking for more to drink, she never stuck around to serve them and I ended up serving them. We also had 12 out of the 14 kids parents stay at the party. We requested a third adult pizza an hour before we were supposed to be in the party room and we requested pop. They brought in TWO 2 liters of pop for a total of 30 people (party guests plus parents and family members). Are you kidding me? Then, we were paying for the room until 6 pm, but the "party coordinator" and her purse toting partner seemed like they had somewhere else they would rather be and pretty much rushed the entire party out of there by 5:50 pm. Needless to say, but I will say it anyway, I would NEVER have another party at the Shelby Township Pump It Up and I would NOT recommend this place to ANYONE! Six years ago I had my oldest son's party there and the staff was wonderful. We didn't have to do anything and the party ran smoothly and the staff did what they promised they would do. All we had to do was to sit back and enjoy our son's party. This staff on Saturday, 6-11-11 was nothing but RUDE, UNAVAILABLE, UNPROFESSIONAL, and THEY needed SUPERVISION. I can't believe for $355.92 we received such POOR service. I can't believe that Pump It Up would leave that kind of "staff" to run a business they way they did. If Pump It Up thinks that any parent at our party would ever have a party there after the service we got, they must be crazy! Oh, I almost forgot about the mumbling guy at the front desk. He too was unorganized, unavailable and unreliable too. We brought our own cooler with bottled water and my husband had to literally walk into the "employees only" office to retrieve the cooler himself because the front desk guy disappeared and "forgot" to bring in the cooler for us. Good thing we brought the water because there was not enough for the adults to drink. To end this horrible evening was when the "party coordinator" brought me the bill and said "if you just fill in the amount of tip here for the three of us, we would greatly appreciate it." SERIOUSLY? Yes, she had the nerve to ASK for a tip!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The staff was awful! What a horrible experience! First, the party started LATE, it was suppose to start at 3:45 pm with the safety video. The guests arrived 15 minutes early as requested and we had to ASK the staff to show the safety video

3
★★★★★

The staff was awful! What a horrible experience! First, the party started LATE, it was suppose to start at 3:45 pm with the safety video. The guests arrived 15 minutes early as requested and we had to ASK the staff to show the safety video

.

Just awful! Rude staff and owner!

3
★★★★★

Just awful! Rude staff and owner!

.

If you are driving by on Hayes Road, you would never know that this establishment was there; it is hidden inside an industrial park. Once there though, this is a well run party place. There are two arenas and two party rooms. There are bins to place the birthday presents and then you do not have to worry about them again. The arena has these very large blow up contraptions for the kids to run and jump and slide on. The music gets a little loud, but that just covers the blowing of the air to keep the contraptions afloat. This particular location is very clean and well run by its staff. It is expensive, but I would recommend for your child's next birthday party.

4
★★★★☆

If you are driving by on Hayes Road, you would never know that this establishment was there; it is hidden inside an industrial park. Once there though, this is a well run party place. There are two arenas and two party rooms. There are bins to place the birthday presents and then you do not have to worry about them again. The arena has these very large blow up contraptions for the kids to run and jump and slide on. The music gets a little loud, but that just covers the blowing of the air to keep the contraptions afloat. This particular location is very clean and well run by its staff. It is expensive, but I would recommend for your child's next birthday party.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Pump It Up, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review