Edina Bike & Sport Inc

★☆☆☆☆

About Edina Bike & Sport Inc

Hours
In-season (March 1 - Labor Day): Mon - Fri, 9am - 9pm; Sat, 10am - 6pm; Sun, noon - 5pm Off-season (Labor Day - March 1): Mon - Fri, 10am - 8pm; Sat, 10am - 5pm; Sun, noon - 5pm
1.0 3
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I had to choose 1 star for the rating because it doesn't allow you to choose 0. The bottom line is that the customer service at this store is deplorable. They truly and honestly could care less if you buy from them. But even if you do, prepare to be treated like crap!

True story.

Go to Penn Cycle or Eric's and they'll match whatever garbage offer Edina Bike & Sport can eventually muster. And no, I have no affinity to Penn or Eric's, but I'll tell ya they treat you like a customer.....with respect and dignity.

DO NOT SHOP AT EDINA BIKE & SPORT!!!!

1
★☆☆☆☆

I had to choose 1 star for the rating because it doesn't allow you to choose 0. The bottom line is that the customer service at this store is deplorable. They truly and honestly could care less if you buy from them. But even if you do, prepare to be treated like crap!

True story.

Go to Penn Cycle or Eric's and they'll match whatever garbage offer Edina Bike & Sport can eventually muster. And no, I have no affinity to Penn or Eric's, but I'll tell ya they treat you like a customer.....with respect and dignity.

DO NOT SHOP AT EDINA BIKE & SPORT!!!!

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First impression was great, friendly laid back staff. Then after I laid down large deposit on a bike I never heard from them again. Until I called to find out status of my bike which was to be built and ready 3 days later. When I called a week after I bought it I was told I had no bike, I was sold a bike they did not have and could not order. I got in my car and went to get my money and was told my money would be mailed (never happened) so another call I was told, the staff I dealt with walked out of the store and I would get my check. I have never been so stressed and annoyed in my life. I would suggest not wasting your time there, go somewhere with better customer service, ethics, integrity and just a well known name. Even though I was offered a employee discount to buy a different bike.I am washing my hands of that place and taking my business elsewhere. What gets me is why would there former employees do that. What did they gain by stringing me along and having a I don't care attidude, was it the owner that was really bad and they wanted to get back at her somehow. I got my money but something is weird about the whole place.

1
★☆☆☆☆

First impression was great, friendly laid back staff. Then after I laid down large deposit on a bike I never heard from them again. Until I called to find out status of my bike which was to be built and ready 3 days later. When I called a week after I bought it I was told I had no bike, I was sold a bike they did not have and could not order. I got in my car and went to get my money and was told my money would be mailed (never happened) so another call I was told, the staff I dealt with walked out of the store and I would get my check. I have never been so stressed and annoyed in my life. I would suggest not wasting your time there, go somewhere with better customer service, ethics, integrity and just a well known name. Even though I was offered a employee discount to buy a different bike.I am washing my hands of that place and taking my business elsewhere. What gets me is why would there former employees do that. What did they gain by stringing me along and having a I don't care attidude, was it the owner that was really bad and they wanted to get back at her somehow. I got my money but something is weird about the whole place.

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1 out of 1 people found this review helpful.

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My husband ordered a part through there as we like to support local bike shops rather than utilize the internet. Went to pick it up yesterday as we were told it was in on Friday. They couldn't find the part and the nice younger worker was trying to help him. The owner or manager told him to quit helping him and help someone who could actually be helped. Shocked at the horrible customer service! When they find the part and call us, we won't be going to pick it up and will never give them our business again. We don't care that they couldn't find the part, but the poor customer service was not acceptable for us.

1
★☆☆☆☆

My husband ordered a part through there as we like to support local bike shops rather than utilize the internet. Went to pick it up yesterday as we were told it was in on Friday. They couldn't find the part and the nice younger worker was trying to help him. The owner or manager told him to quit helping him and help someone who could actually be helped. Shocked at the horrible customer service! When they find the part and call us, we won't be going to pick it up and will never give them our business again. We don't care that they couldn't find the part, but the poor customer service was not acceptable for us.

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