American Laser Skincare Lincoln Park

★☆☆☆☆
Beauty Through Technology
  • 2828 North Clark Street, Suite 401

    Chicago, IL 60657

    Map & Directions
  • 888-356-8038

Personal Services

Personal Services
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1.0 5
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I was verY dissapointed when I went to American laser for a Botox treatment. I was also dissapointed with the total lack of customer service there.

My initial visit was my first time getting Botox, I was a little worried to to have it done but I was very excitied. I paid just over $300 for a couple of injections for my little forehead lines.
The Nurse practioner was nice enough, she gave me several shots, and to her credit it did not hurt at all. Immediately afterward, she told me I was done, handed me a borchure, and directed me to the receprtionist for "payment" after waiting some time for my appointment I felt this was a little rushed. ... A little frustrated but still excited I just paid the receptionist and left. I was anxious to see what results I would get. Unfortunaltely it has been over three weeks, and my forehead is still unchanged. After the first five days I called the center after and asked them if it was "normal" that nothing had changed to which they replied with the claim that sometimes it takes a little while. I called them after several more days and they assured me to wait a little more. As far as having no results after three weeks, I don't know, but I really don't think so. I think for three HUNDRED dollars my little wrinkles should dissapear or at least appear alot less visible! I have tried repeatedly to schedule a follow up appointment to no avail. Often when I call there is no one even answering the phone during business hours; When I wnet in person the manager was not there, I waired for twenty minutes and no one even came to the desk!!!
Needless to say, I will definitely NOT go back and I will certainly NOT reccomend this place. to anyone!!! PLEASE DO NOT waste your time or your money. This place is a total rip off.

1
★☆☆☆☆

I was verY dissapointed when I went to American laser for a Botox treatment. I was also dissapointed with the total lack of customer service there.

My initial visit was my first time getting Botox, I was a little worried to to have it done but I was very excitied. I paid just over $300 for a couple of injections for my little forehead lines.
The Nurse practioner was nice enough, she gave me several shots, and to her credit it did not hurt at all. Immediately afterward, she told me I was done, handed me a borchure, and directed me to the receprtionist for "payment" after waiting some time for my appointment I felt this was a little rushed. ... A little frustrated but still excited I just paid the receptionist and left. I was anxious to see what results I would get. Unfortunaltely it has been over three weeks, and my forehead is still unchanged. After the first five days I called the center after and asked them if it was "normal" that nothing had changed to which they replied with the claim that sometimes it takes a little while. I called them after several more days and they assured me to wait a little more. As far as having no results after three weeks, I don't know, but I really don't think so. I think for three HUNDRED dollars my little wrinkles should dissapear or at least appear alot less visible! I have tried repeatedly to schedule a follow up appointment to no avail. Often when I call there is no one even answering the phone during business hours; When I wnet in person the manager was not there, I waired for twenty minutes and no one even came to the desk!!!
Needless to say, I will definitely NOT go back and I will certainly NOT reccomend this place. to anyone!!! PLEASE DO NOT waste your time or your money. This place is a total rip off.

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This location is in the same building as my gym and they were holding a contest so I entered on a whim. I got a phone call a few days later telling me I had won a $300 credit, $400 if I came in on a certain day (strange, right?) After getting a call to confirm my meeting with the manager I was really excited. I showed up about 10 minutes early for my appointment. Everyone seemed nice, but the waiting room is too small so my friend and I had to wait in the back hall. My appointment was for 6:00 pm and I wasn't taken back into a room until 6:40 after I had asked 2 times how much longer I would have to wait. I didn't even meet with the manager, she was too busy chatting with other customers and answering the phone so my ""consultation"" was with a technician. Nothing was explained to me about the procedure, no skin analysis, no introductions, she immediately began with pricing. When we discussed my budget she was very unforgiving when I explained that my pockets are a little tight right now. When I finally decided on a treatment I thought I would be able to finance it like everything else but she told me that it ""wasn't that much money"". I found it totally inappropriate for this technician to be making judgments about how I should spend my money. I felt embarrassed and incredibly harassed. I was so disappointed. This company is a joke. No apology for making me wait nearly an hour, no proper consultation for something that is considered a medical procedure. ALL THEY WANTED WAS MY MONEY. I left without setting anything up, and now my credit has gone down $100. This is absurd. Please, go elsewhere!

0
★☆☆☆☆

This location is in the same building as my gym and they were holding a contest so I entered on a whim. I got a phone call a few days later telling me I had won a $300 credit, $400 if I came in on a certain day (strange, right?) After getting a call to confirm my meeting with the manager I was really excited. I showed up about 10 minutes early for my appointment. Everyone seemed nice, but the waiting room is too small so my friend and I had to wait in the back hall. My appointment was for 6:00 pm and I wasn't taken back into a room until 6:40 after I had asked 2 times how much longer I would have to wait. I didn't even meet with the manager, she was too busy chatting with other customers and answering the phone so my ""consultation"" was with a technician. Nothing was explained to me about the procedure, no skin analysis, no introductions, she immediately began with pricing. When we discussed my budget she was very unforgiving when I explained that my pockets are a little tight right now. When I finally decided on a treatment I thought I would be able to finance it like everything else but she told me that it ""wasn't that much money"". I found it totally inappropriate for this technician to be making judgments about how I should spend my money. I felt embarrassed and incredibly harassed. I was so disappointed. This company is a joke. No apology for making me wait nearly an hour, no proper consultation for something that is considered a medical procedure. ALL THEY WANTED WAS MY MONEY. I left without setting anything up, and now my credit has gone down $100. This is absurd. Please, go elsewhere!

Pros: convenient loaction

Cons: timing, offers, customer service, overall experience

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I have been going here for over two years for laser hair removal, and have seen zero results. It is like pulling teeth trying to do anything: schedule an appointment, be seen on time for an appointment, have questions answered. There is never a manager there, all questions are met with ""Well I'll have the manager call y ou."" And of course I never hear from a manager. I thought maybe this office (Lincoln Park) was the only one staffed with inconsiderate techs, so I tried going to the Highland Park office. That turned out to be no better - now I'm back to Lincoln Park. I only continue to go in the hopes that SOMETHING will end up working (and I've already paid the money of course). If you're considering using ALC, DO NOT! Save your money and your sanity!

0
★☆☆☆☆

I have been going here for over two years for laser hair removal, and have seen zero results. It is like pulling teeth trying to do anything: schedule an appointment, be seen on time for an appointment, have questions answered. There is never a manager there, all questions are met with ""Well I'll have the manager call y ou."" And of course I never hear from a manager. I thought maybe this office (Lincoln Park) was the only one staffed with inconsiderate techs, so I tried going to the Highland Park office. That turned out to be no better - now I'm back to Lincoln Park. I only continue to go in the hopes that SOMETHING will end up working (and I've already paid the money of course). If you're considering using ALC, DO NOT! Save your money and your sanity!

Cons: Rude staff, and more importantly no results from treatments

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I'm very disappointed that after 12 laser treatments, I have seen no results. But I am more disappointed that the service has gotten so bad. The receptionists (it's never the same one and they're just rude) barely acknowledges me when I come in. The technicians (who probably have no real training) don't say anything but ""sign here"" and ""would you like to schedule your next appointment"". I have never seen a doctor in the office. When I call (during business hours, no less) I get the answering machine. They can't have a high volume of calls EVERY time. It's ridiculous!\r\n\r\nALC customers pay a pretty penny for these services, they should be treated with the respect and attention they deserve!

0
★☆☆☆☆

I'm very disappointed that after 12 laser treatments, I have seen no results. But I am more disappointed that the service has gotten so bad. The receptionists (it's never the same one and they're just rude) barely acknowledges me when I come in. The technicians (who probably have no real training) don't say anything but ""sign here"" and ""would you like to schedule your next appointment"". I have never seen a doctor in the office. When I call (during business hours, no less) I get the answering machine. They can't have a high volume of calls EVERY time. It's ridiculous!\r\n\r\nALC customers pay a pretty penny for these services, they should be treated with the respect and attention they deserve!

Pros: Convenient Location

Cons: Bad customer service. Product is questionable.

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Rarely have I experienced such poor service as I did here and a staff so genuinely unconcerned with customer satisfaction. Of 6 appointments, I had three either cancelled of wronlgy scheduled, so that in one instance I had to come back multiple times for one treatment. They make no effort whatsoever and the staff is changing constantly so there is never anyone with any authority to complain to. After one mis-scheduled appointment, I was guaranteed that it would never happen agin. The very nexy week, when I went in for the re-schedulued appointment, they had again made a mistake and not scheudled enough time. Go someplace else.

0
★☆☆☆☆

Rarely have I experienced such poor service as I did here and a staff so genuinely unconcerned with customer satisfaction. Of 6 appointments, I had three either cancelled of wronlgy scheduled, so that in one instance I had to come back multiple times for one treatment. They make no effort whatsoever and the staff is changing constantly so there is never anyone with any authority to complain to. After one mis-scheduled appointment, I was guaranteed that it would never happen agin. The very nexy week, when I went in for the re-schedulued appointment, they had again made a mistake and not scheudled enough time. Go someplace else.

 

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