Ping's Tree Svc

★☆☆☆☆
  • 5050 Freyn Dr

    Indianapolis, IN 46254

    Map & Directions
  • 317-298-8482

Home & Garden

Home & Garden
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I was searching for an arborist from a reliable company to help me with a tree that looked bad in my front yard. Upon reading reviews, I chose Ping. It was a mistake. My original call to Ping was the second week of April. It is now the first week of June. The tree needing help is still untouched in my front yard looking worse each day. I have patiently waited calling weekly to get an update on my work order. Each time, I was told that an answer would be returned later that day or the next business day. No one returned the calls. I would have to call back. Finally, a crew came and removed a tree in my back yard. But, they were unable to do anything with the rest of my work because it wasn't on their work order. Today, I decided that it was time to give up on Ping after they didn't return my call from yesterday as promised. I cancelled my service. This afternoon, someone from Ping called to tell me that my work order was scheduled for tomorrow. During the call, I was referred to as pompous for cancelling the work and impatient for not waiting on their return calls despite waiting nearly two months. I find their customer service terrible. That assessment was justified with the tone and conversation with the Ping caller today. I commented that I would not recommend their service and make reviews accordingly. The caller advised he would simply refute any review that I made. So, beware of the reviews for Ping. \n\nFurther upon seeing their response to other comments on other sites, it is apparent that arrogance and hostility are characteristic of their service, as also demonstrated during my call. Larry's comments to the other reviewers justifies my statement to beware of the reviews. Angie's List and the BBB can't accurately measure simple politeness and customer service. Larry may be able to refute comments on a website. But, he can't stop me from telling my friends, family, and neighbors through word of mouth that this company doesn't deserve and A+ rating from anyone. Over the past month, I've steered at least 3 customers from Ping. And, I will continue to do so unless this company can offer a sincere apology for their poor conduct and insults. Don't discount a review because of misspellings or improper grammar. And, don't make the mistake I made of calling Ping.

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★☆☆☆☆

I was searching for an arborist from a reliable company to help me with a tree that looked bad in my front yard. Upon reading reviews, I chose Ping. It was a mistake. My original call to Ping was the second week of April. It is now the first week of June. The tree needing help is still untouched in my front yard looking worse each day. I have patiently waited calling weekly to get an update on my work order. Each time, I was told that an answer would be returned later that day or the next business day. No one returned the calls. I would have to call back. Finally, a crew came and removed a tree in my back yard. But, they were unable to do anything with the rest of my work because it wasn't on their work order. Today, I decided that it was time to give up on Ping after they didn't return my call from yesterday as promised. I cancelled my service. This afternoon, someone from Ping called to tell me that my work order was scheduled for tomorrow. During the call, I was referred to as pompous for cancelling the work and impatient for not waiting on their return calls despite waiting nearly two months. I find their customer service terrible. That assessment was justified with the tone and conversation with the Ping caller today. I commented that I would not recommend their service and make reviews accordingly. The caller advised he would simply refute any review that I made. So, beware of the reviews for Ping. \n\nFurther upon seeing their response to other comments on other sites, it is apparent that arrogance and hostility are characteristic of their service, as also demonstrated during my call. Larry's comments to the other reviewers justifies my statement to beware of the reviews. Angie's List and the BBB can't accurately measure simple politeness and customer service. Larry may be able to refute comments on a website. But, he can't stop me from telling my friends, family, and neighbors through word of mouth that this company doesn't deserve and A+ rating from anyone. Over the past month, I've steered at least 3 customers from Ping. And, I will continue to do so unless this company can offer a sincere apology for their poor conduct and insults. Don't discount a review because of misspellings or improper grammar. And, don't make the mistake I made of calling Ping.

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