Viscount Pool & Spa Ctr

★★★★★
  • 36568 Groesbeck Hwy

    Clinton TWP, MI 48035

    Map & Directions
  • 586-792-4920

About Viscount Pool & Spa Ctr

Hours
Sun 11am-4pm, Mon-Fri 10am-7pm, Sat 10am-5pm

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Rebuttal - \r
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As an employee of Viscount Pools, I can assure that we (the owners and employees) go the extra mile to ensure quality customer service. \r
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All of our customers concerns are always taken very seriously.\r
\r
In general,

3
★★★★★

Rebuttal - \r
\r
As an employee of Viscount Pools, I can assure that we (the owners and employees) go the extra mile to ensure quality customer service. \r
\r
All of our customers concerns are always taken very seriously.\r
\r
In general,

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Over a month ago we went to Viscount Pools in Clinton Twp. We asked about purchasing a pool liner & was told by Jeff it only takes them 24 to 48 hours to get in. We went back on June 16, 2014 & ordered it & paid in full by credit card&

3
★★★★★

Over a month ago we went to Viscount Pools in Clinton Twp. We asked about purchasing a pool liner & was told by Jeff it only takes them 24 to 48 hours to get in. We went back on June 16, 2014 & ordered it & paid in full by credit card&

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Worst Customer Service Ever - I purchased a spa and advised of the 3 year warranty on controls and electronics. 2 years 4 months later I called due to a bad display unit only to be told my warranty was expired and there was nothing they

3
★★★★★

Worst Customer Service Ever - I purchased a spa and advised of the 3 year warranty on controls and electronics. 2 years 4 months later I called due to a bad display unit only to be told my warranty was expired and there was nothing they

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We recently purchased a shuffle board table, spa and had Viscount re-felt our pool table - over $8000 total. When our spa was delivered one of the valves wasn't working. I was told a service person would come take a look. After not

3
★★★★★

We recently purchased a shuffle board table, spa and had Viscount re-felt our pool table - over $8000 total. When our spa was delivered one of the valves wasn't working. I was told a service person would come take a look. After not

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I had an excellent experience with Viscount Pools, Clinton Twp. I purchased a pool this summer and was very impressed by the customer service and knowledge of the employees. Even the installation went smoother than I would have expected.

3
★★★★★

I had an excellent experience with Viscount Pools, Clinton Twp. I purchased a pool this summer and was very impressed by the customer service and knowledge of the employees. Even the installation went smoother than I would have expected.

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i agree with littlemermaid. i bought a pool from them and i started having problems in about 3 months. once they had my money they didn't care and didn't want to help me. they don't have any filter parts at the store so they have to order

3
★★★★★

i agree with littlemermaid. i bought a pool from them and i started having problems in about 3 months. once they had my money they didn't care and didn't want to help me. they don't have any filter parts at the store so they have to order

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This store made a lot of money off of me when I bought the pool but thats where the customer service ended. If you have a problem with the pool - good luck trying to get any help. When parts started going bad only after a couple months of the warranty ending I went back to the store for assistance. They ordred the part, which without my motor wouldn't run. I was told it would take about five days for the part to come in but it actually took three weeks while my pool sat there getting swamping looking. When I called to complain about the delay, I was told they have no control over it and if I wanted I could order it elsewhere. After the new part was put on, they told me it wasn't the part and I needed a brand new motor, this after only 3 years. The following summer I took the motor in to be fixed at another place and it was working fine. Nothing was wrong with the motor. When the pool was opened this year, it was dirty from the year before. I contacted Viscount and they gave me the number of the guy who services pools for them because they do not come out themselves. I set up an appointment and the guy never showed. I also left him several messages but received no return call. After a week and a half I called Viscount and they said they would personally call him and have him give me a call. When he did call me back he raised his voice and said how dare I call the store and "bash" him. He doesn't want to look bad to Viscount and that is where he gets his money from to feed his family. Well, there is no question about it, I will never do business with Viscount pools again.

0
★☆☆☆☆

This store made a lot of money off of me when I bought the pool but thats where the customer service ended. If you have a problem with the pool - good luck trying to get any help. When parts started going bad only after a couple months of the warranty ending I went back to the store for assistance. They ordred the part, which without my motor wouldn't run. I was told it would take about five days for the part to come in but it actually took three weeks while my pool sat there getting swamping looking. When I called to complain about the delay, I was told they have no control over it and if I wanted I could order it elsewhere. After the new part was put on, they told me it wasn't the part and I needed a brand new motor, this after only 3 years. The following summer I took the motor in to be fixed at another place and it was working fine. Nothing was wrong with the motor. When the pool was opened this year, it was dirty from the year before. I contacted Viscount and they gave me the number of the guy who services pools for them because they do not come out themselves. I set up an appointment and the guy never showed. I also left him several messages but received no return call. After a week and a half I called Viscount and they said they would personally call him and have him give me a call. When he did call me back he raised his voice and said how dare I call the store and "bash" him. He doesn't want to look bad to Viscount and that is where he gets his money from to feed his family. Well, there is no question about it, I will never do business with Viscount pools again.

Pros: None

Cons: Customer Service, Not courteous or helpful

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