PETSMART

★★★☆☆
Find all of your pet supplies at your neighborhood PetSmart store.
  • 9002 N 121st East Ave 20

    Owasso, OK 74055

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Pets & Animals
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PETSMART

9002 N 121st East Ave 20 Owasso, OK

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Beth's Pawfection Dog Grooming

2208 S Highway 66 Claremore, OK

3.2222 9
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My complaint is not so much Pets Mart, but with Banfield Vet Care. I took my dog for treatment of severe constipation, possible blockage after she had not passed anything for 2 days, refusal to eat and continued straining to eliminate. First comes the sales pitch for the insurance, then a recommendation for a $438.00 physical. When I refused these offers they agreed to just treat my dog for what was ailing her. After a very quick exam of the dog, they prescribed puppy wormer (the dog is 9 yrs old), antibiotics, a special dog food, and a probiotic. $113.00 later, plus $15.00 for special food that my dog is refusing to eat--The dog is still blocked and I have learned an expensive lesson: Don't use Banfield--their concern is ONLY money and your pet is just a "cash cow".

1
★☆☆☆☆

My complaint is not so much Pets Mart, but with Banfield Vet Care. I took my dog for treatment of severe constipation, possible blockage after she had not passed anything for 2 days, refusal to eat and continued straining to eliminate. First comes the sales pitch for the insurance, then a recommendation for a $438.00 physical. When I refused these offers they agreed to just treat my dog for what was ailing her. After a very quick exam of the dog, they prescribed puppy wormer (the dog is 9 yrs old), antibiotics, a special dog food, and a probiotic. $113.00 later, plus $15.00 for special food that my dog is refusing to eat--The dog is still blocked and I have learned an expensive lesson: Don't use Banfield--their concern is ONLY money and your pet is just a "cash cow".

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I have always liked shopping at petsmart. their staff is always so freindly. they have one man who is soooo nice he always takes out my dog food to my car but i havent seen him in a while. he,s a tall,dark haired man with a goatee. i think he is a manager. what happened to him? i just love to hear his laugh.

4
★★★★☆

I have always liked shopping at petsmart. their staff is always so freindly. they have one man who is soooo nice he always takes out my dog food to my car but i havent seen him in a while. he,s a tall,dark haired man with a goatee. i think he is a manager. what happened to him? i just love to hear his laugh.

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Most of the people working in the Owasso Petsmart are nice and welcoming, ready to help me find anything I need and tell me about the products. I want to give this store a 5 star rating, but i can't. There is one person, a manager I think, who ruined a few of my experiences at the store. While trying to work through some aquarium problems I was having, she kept laughing at what I was trying to do to fix the problems, and was just plain rude to me. I'm not an expert, but I was trying my best, which she didn't think was sufficient apparently. Another time I was in, I tried to talk with her again about some new issues, and she didn't even look like she was interested at all, and then promptly handed me off to another girl, which I found was bad service, considering there was another customer who the other girl was obviously in the middle of helping. She couldn't take a small amount of her time to help me. When I go into the store now, I make SURE I don't talk with her. She was not helpful IN THE LEAST. She's the blond lady with the high-pitched voice, kind of younger. The other people there are fantastic however, and always try their best to help me through my beginner's woes.

3
★★★☆☆

Most of the people working in the Owasso Petsmart are nice and welcoming, ready to help me find anything I need and tell me about the products. I want to give this store a 5 star rating, but i can't. There is one person, a manager I think, who ruined a few of my experiences at the store. While trying to work through some aquarium problems I was having, she kept laughing at what I was trying to do to fix the problems, and was just plain rude to me. I'm not an expert, but I was trying my best, which she didn't think was sufficient apparently. Another time I was in, I tried to talk with her again about some new issues, and she didn't even look like she was interested at all, and then promptly handed me off to another girl, which I found was bad service, considering there was another customer who the other girl was obviously in the middle of helping. She couldn't take a small amount of her time to help me. When I go into the store now, I make SURE I don't talk with her. She was not helpful IN THE LEAST. She's the blond lady with the high-pitched voice, kind of younger. The other people there are fantastic however, and always try their best to help me through my beginner's woes.

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My pet and I both love to go to Petsmart, they have all the great kinds of dog food that we look for, plus the cutest toys you'll ever find. Everytime we come in the employees are always so friendly. We take our dog to the grooming salon at least twice a month and the girls are always so friendly, I always chat up the Hailey and Emily and they are always so great to talk to. When I need help out on the floor we try to find Kelly, she is one of the managers and always goes above and beyond to get me what my baby girl needs! Keep up the good work Petsmart, you have a customer for life.

5
★★★★★

My pet and I both love to go to Petsmart, they have all the great kinds of dog food that we look for, plus the cutest toys you'll ever find. Everytime we come in the employees are always so friendly. We take our dog to the grooming salon at least twice a month and the girls are always so friendly, I always chat up the Hailey and Emily and they are always so great to talk to. When I need help out on the floor we try to find Kelly, she is one of the managers and always goes above and beyond to get me what my baby girl needs! Keep up the good work Petsmart, you have a customer for life.

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I went to buy some fish at Petsmart in Owasso and found Sara to be rude and very ruff catching the fish. I was disappointed by the selection of the fish that I was wanting to bye that day. Asked if I could request a certain kind of fish and was told no. That's not how they ran there store. It's to bad that they wouldn't want to please there customers.

1
★☆☆☆☆

I went to buy some fish at Petsmart in Owasso and found Sara to be rude and very ruff catching the fish. I was disappointed by the selection of the fish that I was wanting to bye that day. Asked if I could request a certain kind of fish and was told no. That's not how they ran there store. It's to bad that they wouldn't want to please there customers.

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I use the Pets Mart in Owasso at least twice a month and it has always been clean and well organized, employees always helpful. I have had several pets to the Groomer there as well and each time as a good experience. I give them 4 stars only because everyone could use a little improvement. How about lower prices on dog clothes? I bought an xtra small which is the same price as an ex-large, it's about the size of a small sock.

4
★★★★☆

I use the Pets Mart in Owasso at least twice a month and it has always been clean and well organized, employees always helpful. I have had several pets to the Groomer there as well and each time as a good experience. I give them 4 stars only because everyone could use a little improvement. How about lower prices on dog clothes? I bought an xtra small which is the same price as an ex-large, it's about the size of a small sock.

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OK so i have figured out that everyone has their own views and opinions but i think we are here to not slam certain people. truly nothing more than a personal attack. I however shop at PetSmart a few time a month for all of my pet needs and have found the store incredibly clean and enjoyable to shop. the staff is very helpful and knowledgeable and always ask about my pets. I see Sarah almost every time i shop and she takes the time to help me with whatever issue i need to correct. she stops what she is doing and pays attention to her customers as well as her employees. and as far as nursing her hangovers and being an underage drinker, if she can come to work with a smile and do her job the way it needs to be done, then her personal life is no ones business.I will continue to shop at the Owasso PetSmart as long as i have pets, and enjoy seeing the same faces and wonderful staff as well. their entire management staff and all employees are always a blessing to encounter.

5
★★★★★

OK so i have figured out that everyone has their own views and opinions but i think we are here to not slam certain people. truly nothing more than a personal attack. I however shop at PetSmart a few time a month for all of my pet needs and have found the store incredibly clean and enjoyable to shop. the staff is very helpful and knowledgeable and always ask about my pets. I see Sarah almost every time i shop and she takes the time to help me with whatever issue i need to correct. she stops what she is doing and pays attention to her customers as well as her employees. and as far as nursing her hangovers and being an underage drinker, if she can come to work with a smile and do her job the way it needs to be done, then her personal life is no ones business.I will continue to shop at the Owasso PetSmart as long as i have pets, and enjoy seeing the same faces and wonderful staff as well. their entire management staff and all employees are always a blessing to encounter.

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I went in to PetSmart in Owasso as usual. I have shopped there ever since it opened. This store seems to have a real problem keeping employees. The ones they have now are rude, unknowledgeable and the store is a mess. I have never seen a store more disorganized. I think its a real shame because they are losing alot of customers including myself! I will not do my shopping at PetSmart any longer I will go to Southern Ag.

1
★☆☆☆☆

I went in to PetSmart in Owasso as usual. I have shopped there ever since it opened. This store seems to have a real problem keeping employees. The ones they have now are rude, unknowledgeable and the store is a mess. I have never seen a store more disorganized. I think its a real shame because they are losing alot of customers including myself! I will not do my shopping at PetSmart any longer I will go to Southern Ag.

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0 out of 1 people found this review helpful.

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She now has both of her paws cut on the back sides of them. I told them that she was licking her one paw on the right. That is not where she is hurt now. I am very concerned. The workers have never been a problem before. I know that they were up close and personal with her, having cleaned her and cut her toenails. They didn't say anything to me about the cuts on the bottom of her paws. This is why I believe this has something to do with your staff.

5
★★★★★

She now has both of her paws cut on the back sides of them. I told them that she was licking her one paw on the right. That is not where she is hurt now. I am very concerned. The workers have never been a problem before. I know that they were up close and personal with her, having cleaned her and cut her toenails. They didn't say anything to me about the cuts on the bottom of her paws. This is why I believe this has something to do with your staff.

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0 out of 1 people found this review helpful.

 

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