Tire Central and Service Southern Plaza

★★★★☆

Automotive

Automotive
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My Wife brought her 2001 Nissan to this location to have her car fixed. The Driver side control arm was broke. The man behind the counter said that the lower side control arm needed to be replaced, that we might want to consider replacing the other side as well. He made it clear that it wasn't a necessity. We opted out of the 2nd control arm. However he did say that the stabilizer links needed to be replaced and that when they are purchased they are purchased in a pair. So we agreed to replace both of them. So at this point we have agreed to replace the driver side lower control arm, and both stabilizer links. $467.00 was the total of this repair. They called my wife at 5:30 to pick her car up. When she picked up the car and drove it home the car pulled left something fierce, so bad that she was afraid to drive it. When she arrived home she called the repair station to complain about the pull. Nobody answered, they closed at 6. The next morning she called to complain and they said the pulling was from the parts we did not want to replace (the passenger side lower control arm), she said "No, it never pulled before and the only thing we didn't replace was the passenger side lower control arm" The man stated that she would need to bring it back in so they can "look" at it. I called them and asked them why they didn't align the front end after working on it. I spoke with the manager (Brad Williams) and he said he would align it for $79.00. I said no way; it should have been aligned before it left the first time. He (Brad) said its an additional charge and they didn't think I would want it done because I didn't want to replace the other control arm. I reminded him (as if they couldn't tell) my wife is 9 month pregnant, due this week on the 7th. She cannot be driving this car, it is unsafe. Again he said he would align the front end for $79.00. This conversation quickly got heated up, and Eric was snide, rude and condescending and he thinks it is ok because he was "polite" about it. I told him I was calling Goodyear HQ (this is a Goodyear repair shop), he said "go ahead, they cant do anything" Furious I hung up the phone and called GY, placed my complaint. One hr. later I got a phone call from the so called "owner" of this establishment. I went over the whole story with him, further discussion reviles that they NEVER even replaced or repaired the passenger side stabilizer link. Which only made this situation worse, They DID NOT do what they were paid to do, and made the car worse. When I brought this to the "owners" attention he stated " my tec overheard you say you were just going to trade the car in, so he didn't finish" WHAT???? did you just say that to me?? I told him he needs to align the front end; he said he refuses to unless we replace the other side control arm. I told him I was contacting BBB he said call anyone you want, I don't care what you do, you are not welcome to bring your car back here. As angry as can be I told him I was also calling my CC company to dispute the charges since he didn't do the repairs we paid for, and since the car is worse now than ever. I did contact my CC Company to dispute the charges. We brought our car to a different dealer and had a full inspection done on the car what they found wrong was
Rear Breaks needed work
Break system needed to be flushed
Belt needed replaced
AND THE KICKER the FRONT LEFT SPINDLE BEARINGS have been bent!
*Nothing about a passenger side lower control arm/bearing.
The service station that replaced the front left lower control arm bent the left front spindle bearing!!
So now these guys didnt complete their job that was paid for, they tried to sell me repairs that did not need to be repaired and used that as the excuse to not properly align the front end, they also bent the spindle bearing. On top of this the manager and owner both need customer service lessons. Maybe they were being so mean because they knew they broke other parts.
I have all paperwork to prove what I have said here.

1
★☆☆☆☆

My Wife brought her 2001 Nissan to this location to have her car fixed. The Driver side control arm was broke. The man behind the counter said that the lower side control arm needed to be replaced, that we might want to consider replacing the other side as well. He made it clear that it wasn't a necessity. We opted out of the 2nd control arm. However he did say that the stabilizer links needed to be replaced and that when they are purchased they are purchased in a pair. So we agreed to replace both of them. So at this point we have agreed to replace the driver side lower control arm, and both stabilizer links. $467.00 was the total of this repair. They called my wife at 5:30 to pick her car up. When she picked up the car and drove it home the car pulled left something fierce, so bad that she was afraid to drive it. When she arrived home she called the repair station to complain about the pull. Nobody answered, they closed at 6. The next morning she called to complain and they said the pulling was from the parts we did not want to replace (the passenger side lower control arm), she said "No, it never pulled before and the only thing we didn't replace was the passenger side lower control arm" The man stated that she would need to bring it back in so they can "look" at it. I called them and asked them why they didn't align the front end after working on it. I spoke with the manager (Brad Williams) and he said he would align it for $79.00. I said no way; it should have been aligned before it left the first time. He (Brad) said its an additional charge and they didn't think I would want it done because I didn't want to replace the other control arm. I reminded him (as if they couldn't tell) my wife is 9 month pregnant, due this week on the 7th. She cannot be driving this car, it is unsafe. Again he said he would align the front end for $79.00. This conversation quickly got heated up, and Eric was snide, rude and condescending and he thinks it is ok because he was "polite" about it. I told him I was calling Goodyear HQ (this is a Goodyear repair shop), he said "go ahead, they cant do anything" Furious I hung up the phone and called GY, placed my complaint. One hr. later I got a phone call from the so called "owner" of this establishment. I went over the whole story with him, further discussion reviles that they NEVER even replaced or repaired the passenger side stabilizer link. Which only made this situation worse, They DID NOT do what they were paid to do, and made the car worse. When I brought this to the "owners" attention he stated " my tec overheard you say you were just going to trade the car in, so he didn't finish" WHAT???? did you just say that to me?? I told him he needs to align the front end; he said he refuses to unless we replace the other side control arm. I told him I was contacting BBB he said call anyone you want, I don't care what you do, you are not welcome to bring your car back here. As angry as can be I told him I was also calling my CC company to dispute the charges since he didn't do the repairs we paid for, and since the car is worse now than ever. I did contact my CC Company to dispute the charges. We brought our car to a different dealer and had a full inspection done on the car what they found wrong was
Rear Breaks needed work
Break system needed to be flushed
Belt needed replaced
AND THE KICKER the FRONT LEFT SPINDLE BEARINGS have been bent!
*Nothing about a passenger side lower control arm/bearing.
The service station that replaced the front left lower control arm bent the left front spindle bearing!!
So now these guys didnt complete their job that was paid for, they tried to sell me repairs that did not need to be repaired and used that as the excuse to not properly align the front end, they also bent the spindle bearing. On top of this the manager and owner both need customer service lessons. Maybe they were being so mean because they knew they broke other parts.
I have all paperwork to prove what I have said here.

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I had my check engine light come on, and one of my friends told me to take my car here. I came in, and they were so nice to me. They were able to figure out what caused the light to come on right away and explained to me what the fix was going to be. I felt like they really cared about making sure I felt comfortable about what was going on with my car. Since then, I won't take my car anywhere else.

2
★★★★★

I had my check engine light come on, and one of my friends told me to take my car here. I came in, and they were so nice to me. They were able to figure out what caused the light to come on right away and explained to me what the fix was going to be. I felt like they really cared about making sure I felt comfortable about what was going on with my car. Since then, I won't take my car anywhere else.

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I had my check engine light come on, and one of my friends told me to take my car here. I came in, and they were so nice to me. They were able to figure out what caused the light to come on right away and explained to me what the fix was going to be. I felt like they really cared about making sure I felt comfortable about what was going on with my car. Since then, I won't take my car anywhere else.

5
★★★★★

I had my check engine light come on, and one of my friends told me to take my car here. I came in, and they were so nice to me. They were able to figure out what caused the light to come on right away and explained to me what the fix was going to be. I felt like they really cared about making sure I felt comfortable about what was going on with my car. Since then, I won't take my car anywhere else.

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