Hancock Fabrics

★★★★☆
  • 9425 Metcalf Ave

    Overland Park, KS 66212

    Map & Directions
  • 913-381-1146

About Hancock Fabrics

Details
Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

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3.5 2
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I enjoy going to Hancock fabrics. They have a large assortment of sewing goods and materials and the people there are knowledgable, and ready to help with advice on your project.

3
★★★★★

I enjoy going to Hancock fabrics. They have a large assortment of sewing goods and materials and the people there are knowledgable, and ready to help with advice on your project.

.

I have NEVER had a good experience in this store in Overland Park, KS. Every time I am in there, they have a long line backed up and one cashier that never seems to know what she is doing, including today. Finally another lady came up to help but there were already 9 people in line before that occurred. Then I asked if I could have the corporate phone number so that I could call and complain about this ongoing problem and they both just stood there and looked and me! I was there to purchase some safety pins this time, last time I wanted to buy some fabric to have a couch reupholstered, I ended up walking out without buying anything that time, the line was too long and when I asked for help, she told me there was no one to help me. They have no clue about customer service at this location, though I have never been to any of their other locations, I have decided I am done with Hancock Fabrics!

1
★☆☆☆☆

I have NEVER had a good experience in this store in Overland Park, KS. Every time I am in there, they have a long line backed up and one cashier that never seems to know what she is doing, including today. Finally another lady came up to help but there were already 9 people in line before that occurred. Then I asked if I could have the corporate phone number so that I could call and complain about this ongoing problem and they both just stood there and looked and me! I was there to purchase some safety pins this time, last time I wanted to buy some fabric to have a couch reupholstered, I ended up walking out without buying anything that time, the line was too long and when I asked for help, she told me there was no one to help me. They have no clue about customer service at this location, though I have never been to any of their other locations, I have decided I am done with Hancock Fabrics!

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