Master Plumbing Co

★☆☆☆☆
  • 513 W 43RD Ter

    Kansas City, MO 64111

    Map & Directions
  • 816-753-3888

About Master Plumbing Co

Categories

Home Construction & Remodeling

Home Construction & Remodeling
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Condescending and rude customer support.

Got number from Yellow Pages and called for pricing info since business was near our home (we wanted to support a local company) and was treated like an idiot - even told I needed to talk with my husband before attempting to get info on home maintenance and plumbing repairs.

Was given advice on "how to be a better person" after only exchanging about two sentences with the plumber. Felt he was offended that I knew what I wanted and was shopping around. Hello - this is America!

Despite how offended I was, I continued to be professional and decided to just finish the call and politely move on, but never got the chance because he hung up on me! I had just finished telling him I respected his opinion and was trying to bring the call to a close and the next things I heard was a rant about how I could basically just continue on down my path of stupidity and a dial tone.

I've never been talked to like this before and was stunned, hurt, disrespected and upset. I called the receptionist back to see if she could help me process what just happened and then she hung up on me, too!

I have never written a negative review before and have extremely good and long-term business relationships with all of our existing contractors - we would have been great return customers. Their loss.

0
★☆☆☆☆

Condescending and rude customer support.

Got number from Yellow Pages and called for pricing info since business was near our home (we wanted to support a local company) and was treated like an idiot - even told I needed to talk with my husband before attempting to get info on home maintenance and plumbing repairs.

Was given advice on "how to be a better person" after only exchanging about two sentences with the plumber. Felt he was offended that I knew what I wanted and was shopping around. Hello - this is America!

Despite how offended I was, I continued to be professional and decided to just finish the call and politely move on, but never got the chance because he hung up on me! I had just finished telling him I respected his opinion and was trying to bring the call to a close and the next things I heard was a rant about how I could basically just continue on down my path of stupidity and a dial tone.

I've never been talked to like this before and was stunned, hurt, disrespected and upset. I called the receptionist back to see if she could help me process what just happened and then she hung up on me, too!

I have never written a negative review before and have extremely good and long-term business relationships with all of our existing contractors - we would have been great return customers. Their loss.

Pros: Found out how rude and creepy they were on phone before having them come out to my house!

Cons: All aspects of customer service - unprofessional and lacking social skills

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