Burger King

★☆☆☆☆
  • 11325 S Saginaw St

    Grand Blanc, MI 48439

    Map & Directions
  • 810-202-1355

About Burger King

Categories
  • Fast Food Restaurants
Details
  • $
  • Carry Out
Hours
M-Sa 6am-midnight, Su 7am-midnight

Food

Food
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Me and my boyfriend come to this Burger King quite often, I live in Grand Blanc, I try not to complain about service because I know sometimes people may be having a bad day or something, but this restaurant is ridiculous. Everytime I stop by at night on my way home, theres this manager that may be of another race (mexican) I'm not sure, with long hair, she rushes us at the speaker while taking our order and always asks "Are you done yet?' That's not professional at all, and there is sometimes a black woman with an attitude working with her. I never catch their names cause when it's late I have to use the drive through. They have also messed up our orders and are never polite, no thanks or have a good day. In the morning, I was parked to wait on hashbrowns, again the woman that took my order was rude and I tried to tell her she rang up the wrong meal, she said she rung it up right, so I said ok. I sat and waited 10 minutes ouside, then pulled back around and they forgot about my order, then brought me out the wrong order, the woman had charged me for something else, and then yelled at me about it. It was lunch changeover by then, so I still had to wait for them to cook another order of hashbrowns for my order, but the young guy who brought it outside apologized. The last time I visited, was 12-16-07, I sat at the speaker for two minutes and said hello about three times, no response, so I pulled up, the man at the window ask me did I need something, he was white and on the heavy side, he looked like a manager, I told him I sat at the speaker and didn't hear anything. He said nobody heard you, I said Can I have a sausage biscuit and hashbrowns and he rang it up and I asked for some jelly and told him thanks, no your welcome, no have a good day, he seemed pissed off and snappy because I pulled up. If the managers are rude, I see how crew is rude also, no guidance! I live in the area and I should not have to drive farther just to get good service. There's even been times where I have not complained about a messed up order, and I'm not a rude customer. I could see if I was rude first, but I'm not, I just watch the rudeness I get, people should not spend money and get this type of service. They need improvements immediately or new staff. I also work in the fast food business and I know how it is to deal with customers, but this is unacceptable. I hope the store manager talks to these people!!! An unsatisfied customer Who should I contact? What should I do?

1
★☆☆☆☆

Me and my boyfriend come to this Burger King quite often, I live in Grand Blanc, I try not to complain about service because I know sometimes people may be having a bad day or something, but this restaurant is ridiculous. Everytime I stop by at night on my way home, theres this manager that may be of another race (mexican) I'm not sure, with long hair, she rushes us at the speaker while taking our order and always asks "Are you done yet?' That's not professional at all, and there is sometimes a black woman with an attitude working with her. I never catch their names cause when it's late I have to use the drive through. They have also messed up our orders and are never polite, no thanks or have a good day. In the morning, I was parked to wait on hashbrowns, again the woman that took my order was rude and I tried to tell her she rang up the wrong meal, she said she rung it up right, so I said ok. I sat and waited 10 minutes ouside, then pulled back around and they forgot about my order, then brought me out the wrong order, the woman had charged me for something else, and then yelled at me about it. It was lunch changeover by then, so I still had to wait for them to cook another order of hashbrowns for my order, but the young guy who brought it outside apologized. The last time I visited, was 12-16-07, I sat at the speaker for two minutes and said hello about three times, no response, so I pulled up, the man at the window ask me did I need something, he was white and on the heavy side, he looked like a manager, I told him I sat at the speaker and didn't hear anything. He said nobody heard you, I said Can I have a sausage biscuit and hashbrowns and he rang it up and I asked for some jelly and told him thanks, no your welcome, no have a good day, he seemed pissed off and snappy because I pulled up. If the managers are rude, I see how crew is rude also, no guidance! I live in the area and I should not have to drive farther just to get good service. There's even been times where I have not complained about a messed up order, and I'm not a rude customer. I could see if I was rude first, but I'm not, I just watch the rudeness I get, people should not spend money and get this type of service. They need improvements immediately or new staff. I also work in the fast food business and I know how it is to deal with customers, but this is unacceptable. I hope the store manager talks to these people!!! An unsatisfied customer Who should I contact? What should I do?

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Message from Burger King

There's a Burger King® restaurant near you at 11325 S Saginaw St. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Grand Blanc, MI serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.

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