Raceway Inn

★★★★☆

About Raceway Inn

3.5 2
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Raceway is not a motel. After trying to explain that to the gentleman who left commit and he refused to tell me what exactly he was needing so I could direct his to another local Motel he was very rude. He just keep repeating the same question over and over so yes I did hang up on him because he was not grasping the fact that we are an apartment complex not a motel. When he called back I asked him if he was a telemarketer or what he need the info for because we were not a motel but I could direct him to someone who could meet his needs. Final I just answered his question about the building so he would quite harassing me by making many repeated calls just asking the same question.

2
★★★★★

Raceway is not a motel. After trying to explain that to the gentleman who left commit and he refused to tell me what exactly he was needing so I could direct his to another local Motel he was very rude. He just keep repeating the same question over and over so yes I did hang up on him because he was not grasping the fact that we are an apartment complex not a motel. When he called back I asked him if he was a telemarketer or what he need the info for because we were not a motel but I could direct him to someone who could meet his needs. Final I just answered his question about the building so he would quite harassing me by making many repeated calls just asking the same question.

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I called with some general questions, such as how many rooms do they have and is it interior or exterior corridors. The lady was rude and hung up on me. When I tried to call back, I kept going to an automated voice line. I decided to try calling once more from my home phone, rather than my mobile. Sure enough, she answered again. Once she recognized me as the previous caller in which she was so rude to, she said she's not authorized to answer questions. I was confused, as a potential guest, I would expect the person answering the phone to be able to answer basic questions such as mine. She then went on to say she didn't know if I were a telemarketer or whom I was. I told her that's not necessarily relevant, however, I'm not. I just wanted to know interior or exterior corridors. She said she didn't know what that meant. After I explained it to her, she eventually, with much resistance, told me it is exterior. I asked her name and she gave it to me and I intend to contact the manager to report such odd customer service.

1
★★☆☆☆

I called with some general questions, such as how many rooms do they have and is it interior or exterior corridors. The lady was rude and hung up on me. When I tried to call back, I kept going to an automated voice line. I decided to try calling once more from my home phone, rather than my mobile. Sure enough, she answered again. Once she recognized me as the previous caller in which she was so rude to, she said she's not authorized to answer questions. I was confused, as a potential guest, I would expect the person answering the phone to be able to answer basic questions such as mine. She then went on to say she didn't know if I were a telemarketer or whom I was. I told her that's not necessarily relevant, however, I'm not. I just wanted to know interior or exterior corridors. She said she didn't know what that meant. After I explained it to her, she eventually, with much resistance, told me it is exterior. I asked her name and she gave it to me and I intend to contact the manager to report such odd customer service.

 

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