Goodman Jewelers

★☆☆☆☆

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My experience with Goodman Jewelers in Rochester, MN has been frustrating. I am one that usually does not complain, but my wedding ring is something special to me and I feel Goodman Jewelers could care less. We purchased my ring in 2008 and I have taken it back every six months to be looked at. Every time, the diamonds are loose and I have even lost one. Every trip back to the store has been the same - treated like crap! The people are pushy, rude and lazy. I will never buy anything from them again. I bought my husband's ring at a different store and have it checked every six months and we are treated very well. I think management should have a customer service class for their employees.

1
★☆☆☆☆

My experience with Goodman Jewelers in Rochester, MN has been frustrating. I am one that usually does not complain, but my wedding ring is something special to me and I feel Goodman Jewelers could care less. We purchased my ring in 2008 and I have taken it back every six months to be looked at. Every time, the diamonds are loose and I have even lost one. Every trip back to the store has been the same - treated like crap! The people are pushy, rude and lazy. I will never buy anything from them again. I bought my husband's ring at a different store and have it checked every six months and we are treated very well. I think management should have a customer service class for their employees.

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This has been the worst time of my life when it should be the happiest.. we are engaged and we payed 2,000 for a ring there. It took a long time to be sized.. The diamonds have fallen out twice and now i will not have a ring for my bridal shower or for my engagement pictures. I have told them this but i guess it takes atleast 3 months to be sized if they just order me a new ring. With the chance that i wont have a ring on my wedding day! this is crazy and now they have givin me the option to pick out a new ring of the same cost in the store. This was the ring i wanted not my second choice so now i have to settle and i am not getting any story credit or anything for the trouble that they are putting my through. I wish we would of gone somewhere else! This is so upsetting.

1
★☆☆☆☆

This has been the worst time of my life when it should be the happiest.. we are engaged and we payed 2,000 for a ring there. It took a long time to be sized.. The diamonds have fallen out twice and now i will not have a ring for my bridal shower or for my engagement pictures. I have told them this but i guess it takes atleast 3 months to be sized if they just order me a new ring. With the chance that i wont have a ring on my wedding day! this is crazy and now they have givin me the option to pick out a new ring of the same cost in the store. This was the ring i wanted not my second choice so now i have to settle and i am not getting any story credit or anything for the trouble that they are putting my through. I wish we would of gone somewhere else! This is so upsetting.

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My husband and I purchased a ring for him at Goodman jewelers, it was one of the worst experiences I have ever had. Within two months of the purchase, my husband dropped it on a linoleum floor, the ring cracked in half and the diamonds fell out! it was made of Tungsten.... so they said. When we picked up the ring, no one could find it, although they had told us earlier that day it was in. Lastly, they gave it to us in a baggie- no box! no paperwork! The people were either lazy confused or pushy!

1
★☆☆☆☆

My husband and I purchased a ring for him at Goodman jewelers, it was one of the worst experiences I have ever had. Within two months of the purchase, my husband dropped it on a linoleum floor, the ring cracked in half and the diamonds fell out! it was made of Tungsten.... so they said. When we picked up the ring, no one could find it, although they had told us earlier that day it was in. Lastly, they gave it to us in a baggie- no box! no paperwork! The people were either lazy confused or pushy!

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