Roscoe Village Animal Hospital

★★★★☆
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  • 3131 N Clybourn Ave

    Chicago, IL 60618

    Map & Directions
  • 773-219-0499

3.8333 6
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I have been going to Dr. Rovner for 15+ years now, dogs & cats. There is no one else I would go to. I have even worked in other vet clinics and STILL took my pets to him because he is the best!!! Yep, you may wait awhile, because he does actually care so much and is thorough. Compassionate, educated and professional all the way. He doesn't race through appts., just to get out of his office by 5pm. or to squeeze in as many appts as he can to make the $$$. HE always goes the extra mile, even to the point to come in after hours to check on patients, to stay hours after work to return calls and emails, etc.... I have referred many, many, many other pet owners to him and never once had a complaint.

For those who have bashed him here - If you question his treatments, you may need to ask yourself if you told him EVERYTHING that was going on with your pet and if he said the treatment the was prescribing was the ONLY option? A good start to trying to treat the problem? Trying to eliminate other conditions because, despite best efforts, sometimes there is no one, clear answer??? The cheapest because you voiced concern on costs?? To say such an integrous person is BUTCHERING or GOUGING you are some pretty serious offenses to charge someone who is dedicated to your animal's health with. Next time, feel free to stop and actually chat with him re: your unhappiness and I am sure you will be met with a professional, courteous response.

5
★★★★★

I have been going to Dr. Rovner for 15+ years now, dogs & cats. There is no one else I would go to. I have even worked in other vet clinics and STILL took my pets to him because he is the best!!! Yep, you may wait awhile, because he does actually care so much and is thorough. Compassionate, educated and professional all the way. He doesn't race through appts., just to get out of his office by 5pm. or to squeeze in as many appts as he can to make the $$$. HE always goes the extra mile, even to the point to come in after hours to check on patients, to stay hours after work to return calls and emails, etc.... I have referred many, many, many other pet owners to him and never once had a complaint.

For those who have bashed him here - If you question his treatments, you may need to ask yourself if you told him EVERYTHING that was going on with your pet and if he said the treatment the was prescribing was the ONLY option? A good start to trying to treat the problem? Trying to eliminate other conditions because, despite best efforts, sometimes there is no one, clear answer??? The cheapest because you voiced concern on costs?? To say such an integrous person is BUTCHERING or GOUGING you are some pretty serious offenses to charge someone who is dedicated to your animal's health with. Next time, feel free to stop and actually chat with him re: your unhappiness and I am sure you will be met with a professional, courteous response.

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This place is absolutely preposterous.

Exhibit A: Today we took our 10 month old puppy for her follow up appointment on an ear infection. We were told the fee for this would be $35 (keep in mind many places don't even charge for a follow up). As it turns out, her infection had SEVERELY WORSENED during the time since we first visited and had been applying their PRESCRIBED TREATMENT. So, their TREATMENT DIDN'T WORK.

You would think they wouldn't charge us for the follow up then, no? WRONG. We were instead CHARGED $175. For a follow up to the appointment that MADE OUR DOG WORSE.

Don't get me wrong -- we'd go to any lengths for our dog. We feed her high-quality food and are totally devoted. We'd pay and have for any medicine she needs.

But this overcharging instance was not the first time.

If you take your dog here for diarrhea, you will be charged $300 before you can blink an eye.

While their facilities are modern and the location is central, Roscoe Village Animal Hospital fails miserably as a veterinary practice. I repeat -- THEIR TREATMENT MADE OUR DOG WORSE AND THEY OVERCHARGED US ANYWAY.

1
★☆☆☆☆

This place is absolutely preposterous.

Exhibit A: Today we took our 10 month old puppy for her follow up appointment on an ear infection. We were told the fee for this would be $35 (keep in mind many places don't even charge for a follow up). As it turns out, her infection had SEVERELY WORSENED during the time since we first visited and had been applying their PRESCRIBED TREATMENT. So, their TREATMENT DIDN'T WORK.

You would think they wouldn't charge us for the follow up then, no? WRONG. We were instead CHARGED $175. For a follow up to the appointment that MADE OUR DOG WORSE.

Don't get me wrong -- we'd go to any lengths for our dog. We feed her high-quality food and are totally devoted. We'd pay and have for any medicine she needs.

But this overcharging instance was not the first time.

If you take your dog here for diarrhea, you will be charged $300 before you can blink an eye.

While their facilities are modern and the location is central, Roscoe Village Animal Hospital fails miserably as a veterinary practice. I repeat -- THEIR TREATMENT MADE OUR DOG WORSE AND THEY OVERCHARGED US ANYWAY.

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0 out of 1 people found this review helpful.

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Dr. Rovner performed double ACL surgery on our dog and she has been doing great. He spends a lot of time with his patients and is very caring and informative. He never pushes products on us and always remembers all the details of our dogs. Of course, we've been going to him for over a decade. We LOVE Dr. Rovner and our dogs do too! We're happy to pay for the excellent service our dogs receive.

5
★★★★★

Dr. Rovner performed double ACL surgery on our dog and she has been doing great. He spends a lot of time with his patients and is very caring and informative. He never pushes products on us and always remembers all the details of our dogs. Of course, we've been going to him for over a decade. We LOVE Dr. Rovner and our dogs do too! We're happy to pay for the excellent service our dogs receive.

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I read some of the reviews for my vet Dr. Rovner. Yes his office is nice. I started going there when her was under construction, so that does not come into my review.

I care about the service, knowledge, and pricing. I do not think they are at all overpriced. I think they are a medium priced vet. I wouldn't want to go to the cheapest vet in town. Wouldn't that send up a red flag?

As far as the long wait goes. Yes, i agree. he usually runs pretty far behind. The reason being is Dr. Rovner does not rush through any appointment. He takes the time to spend whatever time is needed.

Scott treated both my dog and me with caring concern. He made a very bad situation, pleasant if you can say that. I brought my dog to 3 other vets before coming here to find a vet that would do a needle biopsy, before proceeding with an invasive surgery. Although he did find in cancer in the needle biopsy atleast I knew before having to make large incisions.

He also does quite a bit of research to keep himself updated on the latest techniques.

I would not go anywhere else!

5
★★★★★

I read some of the reviews for my vet Dr. Rovner. Yes his office is nice. I started going there when her was under construction, so that does not come into my review.

I care about the service, knowledge, and pricing. I do not think they are at all overpriced. I think they are a medium priced vet. I wouldn't want to go to the cheapest vet in town. Wouldn't that send up a red flag?

As far as the long wait goes. Yes, i agree. he usually runs pretty far behind. The reason being is Dr. Rovner does not rush through any appointment. He takes the time to spend whatever time is needed.

Scott treated both my dog and me with caring concern. He made a very bad situation, pleasant if you can say that. I brought my dog to 3 other vets before coming here to find a vet that would do a needle biopsy, before proceeding with an invasive surgery. Although he did find in cancer in the needle biopsy atleast I knew before having to make large incisions.

He also does quite a bit of research to keep himself updated on the latest techniques.

I would not go anywhere else!

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2 out of 2 people found this review helpful.

.

I love Dr Rovner and his staff, my dogs and I are always treated like family and my pups actually LOVE going there! They drag me through the door! I have never met a staff so personable and accomodating. I won't go anywhere else.

5
★★★★★

I love Dr Rovner and his staff, my dogs and I are always treated like family and my pups actually LOVE going there! They drag me through the door! I have never met a staff so personable and accomodating. I won't go anywhere else.

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1 out of 1 people found this review helpful.

.

When you first walk in, you are impressed with the establishment. It is nicely decorated, clean and accessible with convenient parking out in front.

But once you get passed the receptionist, your looong journey begins. Once you are called into a room you are left for quite a while, while different staff members come and make small chat with you at different intervals. The check ups are pre-mature and not thorough. Then they come in with a pre-printed assessment of what your fee will be. This would be good if it was accurate but they give you a low end and a high end fee (which is usually doubled), with a great huge gap in between. They leave much room for them to gouch out your eye balls and maybe even an arm & a leg, and still be able to say that the fee was discussed up front. An average person will not understand alot of the terminology in this contract without intensive research (which one cannot do at the moment).

Some of the staff is friendly & considerate but others are very irritable, washed out and seem to hate their jobs, you know the type the ones that should sit at home instead of making our lives miserable just by looking at them.

Bottom line: too expensive, poor service ~ not worth the time / money.
Save your money take your pet to someone that genuinely cares.

2
★★☆☆☆

When you first walk in, you are impressed with the establishment. It is nicely decorated, clean and accessible with convenient parking out in front.

But once you get passed the receptionist, your looong journey begins. Once you are called into a room you are left for quite a while, while different staff members come and make small chat with you at different intervals. The check ups are pre-mature and not thorough. Then they come in with a pre-printed assessment of what your fee will be. This would be good if it was accurate but they give you a low end and a high end fee (which is usually doubled), with a great huge gap in between. They leave much room for them to gouch out your eye balls and maybe even an arm & a leg, and still be able to say that the fee was discussed up front. An average person will not understand alot of the terminology in this contract without intensive research (which one cannot do at the moment).

Some of the staff is friendly & considerate but others are very irritable, washed out and seem to hate their jobs, you know the type the ones that should sit at home instead of making our lives miserable just by looking at them.

Bottom line: too expensive, poor service ~ not worth the time / money.
Save your money take your pet to someone that genuinely cares.

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0 out of 2 people found this review helpful.

Message from Roscoe Village Animal Hospital

Roscoe Village Animal Hospital is a modern AAHA accredited animal hospital dedicated to providing compassionate, comprehensive, high quality veterinary care with an emphasis on exceptional client service. Our team of veterinarians, technicians, client care coordinators, assistants, and facility caretaker are committed to making each visit both pleasant and informative while working with you to provide the best possible care for your pet. Our hospital continues to evolve and maintain its high standards by keeping up to date with the latest technologies and medical advances. We utilize both traditional and non-traditional treatment modalities, such as, Class IV Laser therapy, Stem Cell Treatments, Platelet Rich Plasma Treatments and chiropractic adjustments to ensure exceptional patient care. Roscoe Village Animal Hospital is proud to be accredited by the American Animal Hospital Association (AAHA) and certified by the American Association of Feline Practitioners as a Cat Friendly Practice. Roscoe Village Animal Hospital officially opened its doors in May of 2005 and the veterinarians of Roscoe Village Animal Hospital have been providing care to the pets of Chicago’s Lakeview and Roscoe Village communities for over 20 years.

 

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