The staff at the St Paul Highland Park Pearle Vision Center range from knowledgeable, patient, kind and courteous (about 3 of the staff) to belligerent, confrontations and ??more interested in helping the cute guy who is about to come out from his eye appointment then giving me the time of day.? (I have never been caught up in such a blatant mating ritual! Darling - check your hormones at the door!)
The good news is that the owner does respond to concerns. The bad news is that the satisfaction guarantee means that if the next pair of frames is cheaper than the first pair of frames (that wasn??t full enough to accommodate my prescription - shouldn??t THEY have known that?) that you are NOT automatically (and never fully) refunded the difference.
I could tell you stories about this that would leave you pealing in laughter - my experiences with this provider were THAT outrageous!
I do like the eye doctor that they have on staff. He is friendly, thorough and professional.
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