PETSMART

★★★☆☆
Find all of your pet supplies at your neighborhood PetSmart store.
  • 4810 1st Ave NE

    Cedar Rapids, IA 52402

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Pets & Animals

Pets & Animals
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BAD SERVICE AND INSTRUCTION: We purchased 2 leopard geckos for my daughter's birthday. The employee that helped us gave us instructions to keep the whole tank at 100 degrees and 30 percent humidtiy (this is WRONG - they need to bask, but the whole tank should not be that hot and the humidity should be at least 50 percent). She also told us we didn't have to worry about parasites and that these lizards were 6 months old. 5 weeks later, we had to take them to the vet, was told they were less than 5 months old and they would probably die from dehydration and parasites. My daughter did her best to nurse them back to health, but they were too far gone. When I talked to the Manager, she told me they only provide a 2 week warranty. Even though we were given incorrect advice that directly led to the death of our pets, the Manager did not offer any refund, repeatedly stating they have a 2 week policy. I don't remember the exact amount we paid for the lizards, but I know it was under $80. We used to spend $20 - $60 a month (we have lots of pets) at PetSmart, but we will not purchase anything from PetSmart again and I will readily share this horror story with anyone that will listen! There is at least 1 better store in Cedar Rapids!

1
★☆☆☆☆

BAD SERVICE AND INSTRUCTION: We purchased 2 leopard geckos for my daughter's birthday. The employee that helped us gave us instructions to keep the whole tank at 100 degrees and 30 percent humidtiy (this is WRONG - they need to bask, but the whole tank should not be that hot and the humidity should be at least 50 percent). She also told us we didn't have to worry about parasites and that these lizards were 6 months old. 5 weeks later, we had to take them to the vet, was told they were less than 5 months old and they would probably die from dehydration and parasites. My daughter did her best to nurse them back to health, but they were too far gone. When I talked to the Manager, she told me they only provide a 2 week warranty. Even though we were given incorrect advice that directly led to the death of our pets, the Manager did not offer any refund, repeatedly stating they have a 2 week policy. I don't remember the exact amount we paid for the lizards, but I know it was under $80. We used to spend $20 - $60 a month (we have lots of pets) at PetSmart, but we will not purchase anything from PetSmart again and I will readily share this horror story with anyone that will listen! There is at least 1 better store in Cedar Rapids!

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BAD SERVICE AND INSTRUCTION: We purchased 2 leopard geckos for my daughter's birthday. The employee that helped us gave us instructions to keep the whole tank at 100 degrees and 30 percent humidtiy (this is WRONG - they need to bask, but

3
★★★★★

BAD SERVICE AND INSTRUCTION: We purchased 2 leopard geckos for my daughter's birthday. The employee that helped us gave us instructions to keep the whole tank at 100 degrees and 30 percent humidtiy (this is WRONG - they need to bask, but

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I spent about 30 minutes in this store and no one ever offered to help me. I asked an associate for some help, she said she would get someone and they never came. When I asked to speak to a manager about the problem, the associate at the cash register informed me that the manager was busy and I would either have to wait for an hour to talk to her, or I could just call back the next day. When I asked someone for crickets they replied with "That's nice." and walked away. I will never be shopping here again.

1
★☆☆☆☆

I spent about 30 minutes in this store and no one ever offered to help me. I asked an associate for some help, she said she would get someone and they never came. When I asked to speak to a manager about the problem, the associate at the cash register informed me that the manager was busy and I would either have to wait for an hour to talk to her, or I could just call back the next day. When I asked someone for crickets they replied with "That's nice." and walked away. I will never be shopping here again.

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1 out of 1 people found this review helpful.

 

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