Doubletree By Hilton Hotel Bloomington-Minneapolis South

★★★★☆
Discover the utmost in comfort, convenience, and style.
  • 7800 Normandale Blvd

    Minneapolis, MN 55439

    Map & Directions
4.0 4
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You can see it right off the highway, the lobby is huge, beautiful and very clean.The rooms are the same way staff is very help in whatever you might need.

5
★★★★★

You can see it right off the highway, the lobby is huge, beautiful and very clean.The rooms are the same way staff is very help in whatever you might need.

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This hotel is located right off Highway 100 and has lots of parking. The lobby of the hotel is magnificent. The staff was outstanding!! They wanted to make sure that you had everything you needed and were very friendly. The hotel rooms were exceptionally clean. I would definitely stay here again.

5
★★★★★

This hotel is located right off Highway 100 and has lots of parking. The lobby of the hotel is magnificent. The staff was outstanding!! They wanted to make sure that you had everything you needed and were very friendly. The hotel rooms were exceptionally clean. I would definitely stay here again.

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The Sheraton Bloomington Hotel had the best staff. Everyone was so nice and friendly! You could ask anyone questions and everyone would be happy to help you. Plus the facility was super clean. The pool was my favorite part.

5
★★★★★

The Sheraton Bloomington Hotel had the best staff. Everyone was so nice and friendly! You could ask anyone questions and everyone would be happy to help you. Plus the facility was super clean. The pool was my favorite part.

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Never before have I been treated like this in a ""Business Class"" hotel. With the name ""Sheraton"" one expects some professionalism. Not in our experience - we came for business - - and found this place short on class.\r\nWe made a reservation a week prior to an expo at The Sheraton Bloomington in March '09. When we arrived (having failed to bring the confirmation number but who ever needs one?) we were told we didn't have a reservation. After being repeatedly asked if I could have spelled my name wrong (??!!) or if I might have used another name (??!!) we were given a room at the ""group rate"".\r\nThe room itself was adequate and clean - but there were no washcloths AT ALL; the bottled water was a $3.95 room charge; internet was extra; the paper was extra and the hair dryer on the wall didn't work. We received another hair dryer - but the wash cloths never did arrive. \r\nUpon returning home I called the hotel with my confirmation number and the interesting fact that I paid five dollars more upon checkout than I was quoted at the time I made the reservation. Three times I was put on hold. Three times I spoke to different persons before being told they would call back. The moral of the story is they never did find my reservation OR confirmation number and the price originally quoted ""was a mistake"".\r\nActually - the mistake was in staying there at all. Beware!! If you are willing to risk it: take your confirmation number (though it might not help you) and be sure you know how to spell your own name. OR - - better yet just stay somewhere else!

0
★☆☆☆☆

Never before have I been treated like this in a ""Business Class"" hotel. With the name ""Sheraton"" one expects some professionalism. Not in our experience - we came for business - - and found this place short on class.\r\nWe made a reservation a week prior to an expo at The Sheraton Bloomington in March '09. When we arrived (having failed to bring the confirmation number but who ever needs one?) we were told we didn't have a reservation. After being repeatedly asked if I could have spelled my name wrong (??!!) or if I might have used another name (??!!) we were given a room at the ""group rate"".\r\nThe room itself was adequate and clean - but there were no washcloths AT ALL; the bottled water was a $3.95 room charge; internet was extra; the paper was extra and the hair dryer on the wall didn't work. We received another hair dryer - but the wash cloths never did arrive. \r\nUpon returning home I called the hotel with my confirmation number and the interesting fact that I paid five dollars more upon checkout than I was quoted at the time I made the reservation. Three times I was put on hold. Three times I spoke to different persons before being told they would call back. The moral of the story is they never did find my reservation OR confirmation number and the price originally quoted ""was a mistake"".\r\nActually - the mistake was in staying there at all. Beware!! If you are willing to risk it: take your confirmation number (though it might not help you) and be sure you know how to spell your own name. OR - - better yet just stay somewhere else!

Pros: The room is attractive and clean

Cons: unreliable, untrustworthy, poor customer service, some necessary items overlooked or ignored, unsatisfactory resolution to matters of issue, not at all worth the money or the hassle

Editorial from

Business class hotel adjacent to the Minneapolis/St. Paul International Airport and the Mall of America; Internet access, sweet sleeper beds.

 

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