20/20 Optical Shoppe

★★★☆☆
  • 620 S Randall Rd

    St Charles, IL 60174

    Map & Directions
  • 630-584-2020

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Very happy! This staff is friendly, from the minute you step into the door, and goes above and beyond to help their patients. Dr. C takes time to talk with you about any concerns you have (rare for any Dr.'s these days), and does not rush

3
★★★★★

Very happy! This staff is friendly, from the minute you step into the door, and goes above and beyond to help their patients. Dr. C takes time to talk with you about any concerns you have (rare for any Dr.'s these days), and does not rush

.

I have been going here for a very long time but lately the place just is not good customer service. Front desk is very unfriendly, You call them they don't even answer their company name. They are not open for lunch hour in contrast to printed internet hours. Dr C spends time with you and gives good service but your staff is sleeping and not doing you any favors. After this last visit I am not sure I want to ever go back....

1
★★☆☆☆

I have been going here for a very long time but lately the place just is not good customer service. Front desk is very unfriendly, You call them they don't even answer their company name. They are not open for lunch hour in contrast to printed internet hours. Dr C spends time with you and gives good service but your staff is sleeping and not doing you any favors. After this last visit I am not sure I want to ever go back....

.

The customer service and staff at this office is cold and lacks personality. When I go to a doctors office I expect the staff to ask, ""How are you, are you experiencing any problems, etc.?"" \n\nInstead the staff at this office is cold, sits you right down in a room to conduct tests with a machine that is also cold. There is little interaction and the person conducting the tests appear as if you are bothering their day. (Body Language tells a great deal about our personalities) \n\nThe front desk staff has as much character as gnat! There is a women with a raspy voice who is both rude and impersonal. \n\nI don't understand why two eye doctors, who are married to each other would hire such people to work with their patients. \n\nMy advice -- check out Four Eyes -- the prices and personalities are better suited for this type of business in working with patients.

0
★☆☆☆☆

The customer service and staff at this office is cold and lacks personality. When I go to a doctors office I expect the staff to ask, ""How are you, are you experiencing any problems, etc.?"" \n\nInstead the staff at this office is cold, sits you right down in a room to conduct tests with a machine that is also cold. There is little interaction and the person conducting the tests appear as if you are bothering their day. (Body Language tells a great deal about our personalities) \n\nThe front desk staff has as much character as gnat! There is a women with a raspy voice who is both rude and impersonal. \n\nI don't understand why two eye doctors, who are married to each other would hire such people to work with their patients. \n\nMy advice -- check out Four Eyes -- the prices and personalities are better suited for this type of business in working with patients.

Pros: Convenient

Cons: Too Expensive for the service and products

 

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