Cottage Inn Pizza

★★★☆☆
  • 1639 E Broomfield St M

    Mt Pleasant, MI 48858

    Map & Directions
  • 989-772-5700

About Cottage Inn Pizza

Details
Hours
Tue-Sun 12am-3am, Mon 12am-1am

Food

Food
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When your current delivery radius is 14.1 miles across, and I am 3 miles inside of the "delivery zone" I believe it is unacceptable that at less than 4 miles away a delivery driver is going to say thats too far to drive. If after any certain time the delivery zone changes it should be listed or if it is at their personal digression you might want that to be stated. Also for me to be working third shift where I cannot leave to get food receive a call back from your store to be told the driver doesn't want to deliver and I wont be refunded for a "few days" to me is personally a joke. (I especially like the timeline that I was given of a few days for a refund) I wouldn't have minded as much if I have never had food delivered to this location before but on many occasions I have. But for as it seems too much of a hassle to deliver 3.99 miles away or a 5 minute drive I will not be bothering you with any type of future business.

Thanks for your time of reading this. Can't believe a business is ran like this (been 4 days and still haven't received my money back)

1
★☆☆☆☆

When your current delivery radius is 14.1 miles across, and I am 3 miles inside of the "delivery zone" I believe it is unacceptable that at less than 4 miles away a delivery driver is going to say thats too far to drive. If after any certain time the delivery zone changes it should be listed or if it is at their personal digression you might want that to be stated. Also for me to be working third shift where I cannot leave to get food receive a call back from your store to be told the driver doesn't want to deliver and I wont be refunded for a "few days" to me is personally a joke. (I especially like the timeline that I was given of a few days for a refund) I wouldn't have minded as much if I have never had food delivered to this location before but on many occasions I have. But for as it seems too much of a hassle to deliver 3.99 miles away or a 5 minute drive I will not be bothering you with any type of future business.

Thanks for your time of reading this. Can't believe a business is ran like this (been 4 days and still haven't received my money back)

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I had 2 interactions with this pizza place so far. The first was not good. The counter person was very rude and snotty to me when I came in to pay for my order and pick up my pizza. If the food had not been so good, I would not have

3
★★★★★

I had 2 interactions with this pizza place so far. The first was not good. The counter person was very rude and snotty to me when I came in to pay for my order and pick up my pizza. If the food had not been so good, I would not have

.

This is one fo the better places in town. The food was amazing and the staff was very nice and quick to make my order. I would highly recommend this pizza place

3
★★★★★

This is one fo the better places in town. The food was amazing and the staff was very nice and quick to make my order. I would highly recommend this pizza place

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The food was very good, it was delivered quickly and they had a lot of very good specials. The person I talked to on the phone was very polite.

5
★★★★★

The food was very good, it was delivered quickly and they had a lot of very good specials. The person I talked to on the phone was very polite.

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When ordering Sunday night, I found the person on the phone to be polite and helpful. After waiting well over an hour for my pizza, I called and spoke to the manager, who was anythingt but helpful and was right down rude and unforgiving. Once the pizza and salad arrived, the pizza was cold and soggy, the salad warm and wilted. I called again only to hear the same unforgiving excuses and his only explanation was we are very busy.

I will not do business with them again, and would not suggest them. Customer Service is a big issue and if you cannot empathize with a customer after the customer has waited almost 2 hours for their food, and it is inedible when arriving, then this pizza place could probably use some better, more customer oriented employees. The pizza is no better and no higher quality than any place else in town and I feel people would be far better in ordering from a place that appreciates and respects customers.

This manager was rude and I WILL NOT ORDER AGAIN.

1
★☆☆☆☆

When ordering Sunday night, I found the person on the phone to be polite and helpful. After waiting well over an hour for my pizza, I called and spoke to the manager, who was anythingt but helpful and was right down rude and unforgiving. Once the pizza and salad arrived, the pizza was cold and soggy, the salad warm and wilted. I called again only to hear the same unforgiving excuses and his only explanation was we are very busy.

I will not do business with them again, and would not suggest them. Customer Service is a big issue and if you cannot empathize with a customer after the customer has waited almost 2 hours for their food, and it is inedible when arriving, then this pizza place could probably use some better, more customer oriented employees. The pizza is no better and no higher quality than any place else in town and I feel people would be far better in ordering from a place that appreciates and respects customers.

This manager was rude and I WILL NOT ORDER AGAIN.

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0 out of 1 people found this review helpful.

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I think the pizza may have been good if it was hot when it arrived. When calling to ask why it was taking so long the woman answering said "you now we ARE busy" in a very rude manor and was even more unpleasant when calling to complain. I would not suggest this place to friends/family, and will never consider this place as an option for ordering pizza again. Far better places with much better customer service.

0
★☆☆☆☆

I think the pizza may have been good if it was hot when it arrived. When calling to ask why it was taking so long the woman answering said "you now we ARE busy" in a very rude manor and was even more unpleasant when calling to complain. I would not suggest this place to friends/family, and will never consider this place as an option for ordering pizza again. Far better places with much better customer service.

Pros: decent pizza

Cons: poor customer service, long delivery times

More about Cottage Inn Pizza

Looking for the best pizza in Mount Pleasant? Rejoice, you purveyors of all things pizza pie – the seemingly endless search is finally over. From thin crust to deep dish to gluten-free options and beyond, we’ve got you covered. Since 1948 we’ve offered superior products using only the finest ingredients available. Not to mention, we’re always listening to our customers in an effort to provide the best possible service around. The result? Decadent, delicious, delivery-ready gourmet pizza. Whether you want pickup, delivery or catering for an event, call us today or order online for the pizza experience you’ve been waiting for.

 

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