Bobby & Steve's Auto World

★★★★★
  • 7920 France Ave S

    Bloomington, MN 55435

    Map & Directions
  • 952-831-8833

Automotive

Automotive
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I went in this afternoon to see why my check engine light was on. Eric got my car in right away and explained everything very thoroughly and made it easy for me to understand. He even took the time to look around for a used part to save me

3
★★★★★

I went in this afternoon to see why my check engine light was on. Eric got my car in right away and explained everything very thoroughly and made it easy for me to understand. He even took the time to look around for a used part to save me

.

Stopped in to get gas and lunch today. I was extremely surprised to find so many NICE young people working there. I don't know ehere they found so many well-mannered and customer-service oriented staff members but the rest of the service

3
★★★★★

Stopped in to get gas and lunch today. I was extremely surprised to find so many NICE young people working there. I don't know ehere they found so many well-mannered and customer-service oriented staff members but the rest of the service

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You saved me today. Lately, my life has seemed out of control. Well, out of my control. My relationship with my husband had become a place of anger and frustration. The relationship with my family? Not much better. I got to work this

3
★★★★★

You saved me today. Lately, my life has seemed out of control. Well, out of my control. My relationship with my husband had become a place of anger and frustration. The relationship with my family? Not much better. I got to work this

.

I just had my vehicle in to replace brake light/bulb. Just wanted to let everyone know that even on New Years Day, the France Ave location has exceptional staff working. They were very friendly and took care of my concerns asap. The

3
★★★★★

I just had my vehicle in to replace brake light/bulb. Just wanted to let everyone know that even on New Years Day, the France Ave location has exceptional staff working. They were very friendly and took care of my concerns asap. The

.

I just wanted to take a minute to give "kudos" to the staff at your Bloomington store. I called around 6:20 last night after going to my car after work and finding it wouldn't start. From the tow driver to the service desk person to the

3
★★★★★

I just wanted to take a minute to give "kudos" to the staff at your Bloomington store. I called around 6:20 last night after going to my car after work and finding it wouldn't start. From the tow driver to the service desk person to the

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Every time I've been at your station, everyone has been wonderful. Today, someone helped me put air in my tires. From the person who greeted me when I walked in, to the fellow who helped me (Steve, I think), everyone was terrific. Your

3
★★★★★

Every time I've been at your station, everyone has been wonderful. Today, someone helped me put air in my tires. From the person who greeted me when I walked in, to the fellow who helped me (Steve, I think), everyone was terrific. Your

.

I had a problem with a low tire while I was in Minneapolis over the weekend. I had a hard time finding someplace to get air in my tire. I called one of your stores and they gave me directions to the store on 494 and France. I just want to

3
★★★★★

I had a problem with a low tire while I was in Minneapolis over the weekend. I had a hard time finding someplace to get air in my tire. I called one of your stores and they gave me directions to the store on 494 and France. I just want to

.

Just a note of appreciation and recognition for the excellent customer service I received from Bobby & Steve's last night. The technician was very efficient and competent as well. I received professional and prompt service regarding an

3
★★★★★

Just a note of appreciation and recognition for the excellent customer service I received from Bobby & Steve's last night. The technician was very efficient and competent as well. I received professional and prompt service regarding an

.

Last week, I had an issue with my Honda that needed some attention. Being relatively new in the area, I called a neighbor for a recommendation on where to go to have it checked out. They recommended Bobby and Steve's. We were not

3
★★★★★

Last week, I had an issue with my Honda that needed some attention. Being relatively new in the area, I called a neighbor for a recommendation on where to go to have it checked out. They recommended Bobby and Steve's. We were not

.

I came across an old note I wrote to myself, to call or write about the exceptionally great service I received back in July. I really appreciated the service I received from Austin, Stephen and a 3rd person whom I did not write on my note,

3
★★★★★

I came across an old note I wrote to myself, to call or write about the exceptionally great service I received back in July. I really appreciated the service I received from Austin, Stephen and a 3rd person whom I did not write on my note,

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Please know that I have received great service at the Bloomington location for years. This past week, however, I received outstanding service that I simply had to share with you.\r
\r
I've been taking my car to the 494 and France location

3
★★★★★

Please know that I have received great service at the Bloomington location for years. This past week, however, I received outstanding service that I simply had to share with you.\r
\r
I've been taking my car to the 494 and France location

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I want to express to you what Great Customer Service you gave to me and my daughter on the repair of her Jaguar! It was very much appreciated! You never know what to expect when it is two women asking for help from a service station. When

3
★★★★★

I want to express to you what Great Customer Service you gave to me and my daughter on the repair of her Jaguar! It was very much appreciated! You never know what to expect when it is two women asking for help from a service station. When

.

Great Job, guys/gals at the shop! I got an oil change and had my car detailed. When I got it back, it was immaculate!! For the affordable price, I will definitely be bringing it back in for more services. Thanks again for your quick and

3
★★★★★

Great Job, guys/gals at the shop! I got an oil change and had my car detailed. When I got it back, it was immaculate!! For the affordable price, I will definitely be bringing it back in for more services. Thanks again for your quick and

.

Hello! I just wanted to send you guys a big thanks for repairing my 2005 honda accord last night. Although it was a small task such as adjusting a nut on my upper control arm, it has been one of my biggest headaches and biggest weight

3
★★★★★

Hello! I just wanted to send you guys a big thanks for repairing my 2005 honda accord last night. Although it was a small task such as adjusting a nut on my upper control arm, it has been one of my biggest headaches and biggest weight

.

I've never had better service than at Bobby & Steve's in Edina. They are so thorough and detailed when it comes to simple tasks, like oil changes and tire rotations. One of their best services is picking up and dropping my car off at my

3
★★★★★

I've never had better service than at Bobby & Steve's in Edina. They are so thorough and detailed when it comes to simple tasks, like oil changes and tire rotations. One of their best services is picking up and dropping my car off at my

.

Great service even on Labor day! My car had a blowout and they were able to replace the tire in just over 30 min. I am extremely happy with the friendly and caring service. I will continue to bring my car here any time it needs service or

3
★★★★★

Great service even on Labor day! My car had a blowout and they were able to replace the tire in just over 30 min. I am extremely happy with the friendly and caring service. I will continue to bring my car here any time it needs service or

.

Thank you for your professional and efficient service on Independence Day this year. I brought my Chrisyler Town and Country in for a last minute oil change and it could not have been done faster. I would recommend you to all of my family

3
★★★★★

Thank you for your professional and efficient service on Independence Day this year. I brought my Chrisyler Town and Country in for a last minute oil change and it could not have been done faster. I would recommend you to all of my family

.

Boby and Steve's auto world has gone new lows.. These folks are making good business in twin cities area for nearly 30 years i believe and individual owners had become wealthy. One of the old practice of trap and tow your vehicle for

3
★★★★★

Boby and Steve's auto world has gone new lows.. These folks are making good business in twin cities area for nearly 30 years i believe and individual owners had become wealthy. One of the old practice of trap and tow your vehicle for

.

These guys need some Customer Service Training!!! THEY DON'T LIKE TO TOW BIKES! When you're broke-down you need HELP and COMPASSION, not "Our Policies"

3
★★★★★

These guys need some Customer Service Training!!! THEY DON'T LIKE TO TOW BIKES! When you're broke-down you need HELP and COMPASSION, not "Our Policies"

.

Bobby and Steves ruined my car and refused to take responsibility for it. They over torqued my crank shaft bolt which broke and ruined my entire engine just slightly over one year later. Do not take your car to this over priced garage.

3
★★★★★

Bobby and Steves ruined my car and refused to take responsibility for it. They over torqued my crank shaft bolt which broke and ruined my entire engine just slightly over one year later. Do not take your car to this over priced garage.

.

Hi,

I stay in Eden Praiorie. My car did not start. Had a towing appointment with Bobby and steve's. Waited for 2 hours in 90 degrees. The tow truck came I did not see them , they never called and started going back when I saw them. Ram

3
★★★★★

Hi,

I stay in Eden Praiorie. My car did not start. Had a towing appointment with Bobby and steve's. Waited for 2 hours in 90 degrees. The tow truck came I did not see them , they never called and started going back when I saw them. Ram

.

Wish I could have spent more time here but I was already running late. I can't wait to return.

3
★★★★★

Wish I could have spent more time here but I was already running late. I can't wait to return.

.

I have nothing but praise for the Bobby & Steve's franchise and all of their staff at all 3 locations I've been to (Downtown being my favorite).

3
★★★★★

I have nothing but praise for the Bobby & Steve's franchise and all of their staff at all 3 locations I've been to (Downtown being my favorite).

.

These guys were super!! We dropped off the car and didn't have a ride back to our hotel-so they offered to give us a ride. They were very nice and I would highly recommend.

3
★★★★★

These guys were super!! We dropped off the car and didn't have a ride back to our hotel-so they offered to give us a ride. They were very nice and I would highly recommend.

.

I was very impressed with the quality of service that was provided to me. They went above and beyond to give you the results that you wanted. They are very trustworthy and dependable.

3
★★★★★

I was very impressed with the quality of service that was provided to me. They went above and beyond to give you the results that you wanted. They are very trustworthy and dependable.

.

I needed emergency service a few days ago and you took care of everything for me. I couldn't have asked for more.

3
★★★★★

I needed emergency service a few days ago and you took care of everything for me. I couldn't have asked for more.

.

Best garage I have ever been serviced by. They took really good care of my vehicle and I didn't have to wait to long to get my car back. Thank you guys so much for your fast and accurate service!

3
★★★★★

Best garage I have ever been serviced by. They took really good care of my vehicle and I didn't have to wait to long to get my car back. Thank you guys so much for your fast and accurate service!

.

What a wonderful garage! I have come here for all of my cars problems. I even requested to be towed here from 30 miles away! Great service from outstanding staff.

3
★★★★★

What a wonderful garage! I have come here for all of my cars problems. I even requested to be towed here from 30 miles away! Great service from outstanding staff.

.

I went here to have my oil changed and was not happy with the service. One of the guys that changed the oil on my car was nice while the other guy was not friendly at all- it seemed like a red flag to me that they were up to no good. I got

3
★★★★★

I went here to have my oil changed and was not happy with the service. One of the guys that changed the oil on my car was nice while the other guy was not friendly at all- it seemed like a red flag to me that they were up to no good. I got

.

VERY HONEST AND VERY FAST!!!
by Stephanie angel at Citysearch

The mechanics at Bobby and Steve's Auto World are GREAT!! I broke down on Christmas Eve. (on my way to Grandmothers house) on Hwy 494. I called AAA and they recommended Bobby

3
★★★★★

VERY HONEST AND VERY FAST!!!
by Stephanie angel at Citysearch

The mechanics at Bobby and Steve's Auto World are GREAT!! I broke down on Christmas Eve. (on my way to Grandmothers house) on Hwy 494. I called AAA and they recommended Bobby

.

The mechanics at Bobby and Steve's Auto World are GREAT!! I broke down on Christmas Eve. (on my way to Grandmothers house) on Hwy 494. I called AAA and they recommended Bobby and Steves on france ave next to the big Perkins. The very

3
★★★★★

The mechanics at Bobby and Steve's Auto World are GREAT!! I broke down on Christmas Eve. (on my way to Grandmothers house) on Hwy 494. I called AAA and they recommended Bobby and Steves on france ave next to the big Perkins. The very

.

This is the worst experience; ever. Bobby and Steves ignored my request, ran an uneeded set of diagnostics and then forced me to pay to get my car. Talked to the manager and he just talked down to me, was rude and would not even listen to

3
★★★★★

This is the worst experience; ever. Bobby and Steves ignored my request, ran an uneeded set of diagnostics and then forced me to pay to get my car. Talked to the manager and he just talked down to me, was rude and would not even listen to

.

Although most of the Bobby and Steve's locations look nice that's where the positive ends. They tend to be in odd hard to access locations and they overcharge for gas and services.

Customer service is lacking too. I had a free car wash

3
★★★★★

Although most of the Bobby and Steve's locations look nice that's where the positive ends. They tend to be in odd hard to access locations and they overcharge for gas and services.

Customer service is lacking too. I had a free car wash

.

I'd give them zero stars if I could. Started with a tow scam- took my wife to their location rather than the one that she requested with a promise of a student discount. There was one, but it amounted to about $1.50 off of 400 bucks

3
★★★★★

I'd give them zero stars if I could. Started with a tow scam- took my wife to their location rather than the one that she requested with a promise of a student discount. There was one, but it amounted to about $1.50 off of 400 bucks

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I would give them no stars if I could.

My sister had brought her car here and I was paying for it, Because I had owed her some money at the time. her accelerating line had broke and normally we wouldn't bring our cars here but it was the closest stop we could get with how fast the car was going without a tow.

We approved for the line to be changed and grant they had to order the piece, it took another day and maybe a small fee.

We then came to get the car two days later after everything was all ready to go and it cost about 160 something if not more for the line to be replaced. We looked at the receipt and it was a $10 dollar part.

Theres was no tow, no storage fee the labor fee was about 90 bucks. the ordering was about 60. Plus taxes !

OVERALL THIS PLACE IS A COMPLETE RIP-OFF AND THEY WILL NEVER SEE ANOTHER DOLLAR FROM ME AND MY FAMILY ! POOR POOR CUSTOMER SERVICE AND PRICING.

* If I knew how to do what they did I could of done it for my sister for 50 bucks.

1
★☆☆☆☆

I would give them no stars if I could.

My sister had brought her car here and I was paying for it, Because I had owed her some money at the time. her accelerating line had broke and normally we wouldn't bring our cars here but it was the closest stop we could get with how fast the car was going without a tow.

We approved for the line to be changed and grant they had to order the piece, it took another day and maybe a small fee.

We then came to get the car two days later after everything was all ready to go and it cost about 160 something if not more for the line to be replaced. We looked at the receipt and it was a $10 dollar part.

Theres was no tow, no storage fee the labor fee was about 90 bucks. the ordering was about 60. Plus taxes !

OVERALL THIS PLACE IS A COMPLETE RIP-OFF AND THEY WILL NEVER SEE ANOTHER DOLLAR FROM ME AND MY FAMILY ! POOR POOR CUSTOMER SERVICE AND PRICING.

* If I knew how to do what they did I could of done it for my sister for 50 bucks.

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.

Brought in my car for tire rotation a couple weeks' ago. When it came time to put on our winter tires it was determined Bobby & Steve's over torqued the bolts. We had to spend in excess of $250 to have the bolts drilled out by a different shop. When presented with information, Bobby & Steve's would not take responsibility for their error or offer to pay for damage to our vehicle. I would not trust them with my vehicle or to follow up on their labor guarantee

0
★☆☆☆☆

Brought in my car for tire rotation a couple weeks' ago. When it came time to put on our winter tires it was determined Bobby & Steve's over torqued the bolts. We had to spend in excess of $250 to have the bolts drilled out by a different shop. When presented with information, Bobby & Steve's would not take responsibility for their error or offer to pay for damage to our vehicle. I would not trust them with my vehicle or to follow up on their labor guarantee

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Took my car to the location on Nicollet in Richfield for an oil change and a "free" inspection before leaving on a trip. They found all sorts of things that required urgent attention: including both front and rear brakes. They said that I absolutely had to have the front brakes done and that the rear brakes could maybe go another few thousand miles. I decided to go ahead and let them do the front brakes. Upon my return, I took the car to my own mechanic and asked them to inspect the rear brakes. They told me they were still like new.

BOBBY & STEVE'S CANNOT BE TRUSTED. THEY RIPPED ME OFF.

Find a local, reputable mechanic you and trust and stick with them.

0
★☆☆☆☆

Took my car to the location on Nicollet in Richfield for an oil change and a "free" inspection before leaving on a trip. They found all sorts of things that required urgent attention: including both front and rear brakes. They said that I absolutely had to have the front brakes done and that the rear brakes could maybe go another few thousand miles. I decided to go ahead and let them do the front brakes. Upon my return, I took the car to my own mechanic and asked them to inspect the rear brakes. They told me they were still like new.

BOBBY & STEVE'S CANNOT BE TRUSTED. THEY RIPPED ME OFF.

Find a local, reputable mechanic you and trust and stick with them.

.

A couple weeks ago, I noticed a grinding sound when I was using my brakes. I took it into Bobby and Steve's on Nicollet in Minneapolis. They were very friendly at first.

I got a call a few hours later and they confirmed what I had suspected--I needed new brake pads. They gave me a quote for over $400 for the front and another $400 for the back. I suspect since I am a young woman, and don't know much about cars, they thought they could take me for a ride and overcharge me. I told them that those were ridiculous prices and would be having the work done elsewhere and I would pick up my car at the end of the day.

About 10 minutes later, I received another call from them. They said they had 'accidentally given me the wrong prices,' that 'sometimes their computer gives the wrong prices.' They then gave me a price that was much closer to the estimates I had gotten by calling around other repair places. Unfortunately, at that point I had to have the work done there, or I would've been out $50 (for the "brake inspection") and I would've had to wait 2 days for another place to get me into their shop.

I had a bad experience, and even after I called to complain, I wasn't really offered any kind of solution for my problem. I will not be returning to this repair shop for any reason.

0
★☆☆☆☆

A couple weeks ago, I noticed a grinding sound when I was using my brakes. I took it into Bobby and Steve's on Nicollet in Minneapolis. They were very friendly at first.

I got a call a few hours later and they confirmed what I had suspected--I needed new brake pads. They gave me a quote for over $400 for the front and another $400 for the back. I suspect since I am a young woman, and don't know much about cars, they thought they could take me for a ride and overcharge me. I told them that those were ridiculous prices and would be having the work done elsewhere and I would pick up my car at the end of the day.

About 10 minutes later, I received another call from them. They said they had 'accidentally given me the wrong prices,' that 'sometimes their computer gives the wrong prices.' They then gave me a price that was much closer to the estimates I had gotten by calling around other repair places. Unfortunately, at that point I had to have the work done there, or I would've been out $50 (for the "brake inspection") and I would've had to wait 2 days for another place to get me into their shop.

I had a bad experience, and even after I called to complain, I wasn't really offered any kind of solution for my problem. I will not be returning to this repair shop for any reason.

Pros: did the repair

Cons: tried to charge me more than it should have cost

.

I took my vehichle in because it wouldn't start. They charged me $100 dollars to look at it and diagnose the problem. I was told the ignition coil needed to be replace and the total would be about $460.00. I knew I could buy one for $100 and it takes 30 min to install. So they tow it to my home, and when I open the hood the only thing wrong is that the wire came unplugged from the coil. Really??? for $100.00 they couldn't even open the hood and notice that. Or were they just going to over charge me for a new part even though it didn't need it? Avoid this place, and go somewhere honest and or competent.

0
★☆☆☆☆

I took my vehichle in because it wouldn't start. They charged me $100 dollars to look at it and diagnose the problem. I was told the ignition coil needed to be replace and the total would be about $460.00. I knew I could buy one for $100 and it takes 30 min to install. So they tow it to my home, and when I open the hood the only thing wrong is that the wire came unplugged from the coil. Really??? for $100.00 they couldn't even open the hood and notice that. Or were they just going to over charge me for a new part even though it didn't need it? Avoid this place, and go somewhere honest and or competent.

Pros: ...

Cons: Not very knowledgeable, over charge for simple fixes.

.

I was towed in through AAA emergency roadside services. Completely and totally satisfied with their towing and service. Very prompt. EXCELLENT times two!!!

2
★★★★★

I was towed in through AAA emergency roadside services. Completely and totally satisfied with their towing and service. Very prompt. EXCELLENT times two!!!

Pros: Everything

Cons: Nothing

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On 3/8/10 I had the unfortunate mishap of my car breaking down. I was picking up my father in law from the airport and on our way back home to WI. I called my insurance company to have a tow and was given a quote of 25 minutes for a truck to arrive. To our surprise the truck arrived in 10. We were also quoted $105 to tow it to a local shop in S. St. Paul. The driver offered to take our car to Bobby and Steves in Bloomington, MN for only $70 and that we could get in immediately for service. What a savings and blessing for us. They gave me immediate attention once we arrived at the shop. We were taken car of every step of the way, including a free car wash at the end of our visit. The gentlemen Nate who helped us at the show was courteous and straightforward with the diagnosis and quote, and the driver who towed us was very friendly and courteous. I work in the restaurant industry and know how important customer service is. i just wanted to say they did a fantastic job. Most times people don't take the time to point it out or take it for granted. Thank you it was much appreciated

2
★★★★★

On 3/8/10 I had the unfortunate mishap of my car breaking down. I was picking up my father in law from the airport and on our way back home to WI. I called my insurance company to have a tow and was given a quote of 25 minutes for a truck to arrive. To our surprise the truck arrived in 10. We were also quoted $105 to tow it to a local shop in S. St. Paul. The driver offered to take our car to Bobby and Steves in Bloomington, MN for only $70 and that we could get in immediately for service. What a savings and blessing for us. They gave me immediate attention once we arrived at the shop. We were taken car of every step of the way, including a free car wash at the end of our visit. The gentlemen Nate who helped us at the show was courteous and straightforward with the diagnosis and quote, and the driver who towed us was very friendly and courteous. I work in the restaurant industry and know how important customer service is. i just wanted to say they did a fantastic job. Most times people don't take the time to point it out or take it for granted. Thank you it was much appreciated

Pros: Fast service, great savings.

Cons: none

.

I took my 2004 hyndai to Bobby and Steves on Old Shakopee Rd and France. The passenger door would not shut. Was the latch broken or frozen?The man came out with a screwdriver and jiggled the latch, told me it was broken and he "could not get any parts for a volvo ( yes...volvo..)until tomorrow"..and walked back into the shop. I tied the door shut, drove 200 miles home, took it to my friendly small town mechanic. The latch was frozen... this place is incompetent and customer unfriendly.. GO ELSEWHERE!!!

0
★☆☆☆☆

I took my 2004 hyndai to Bobby and Steves on Old Shakopee Rd and France. The passenger door would not shut. Was the latch broken or frozen?The man came out with a screwdriver and jiggled the latch, told me it was broken and he "could not get any parts for a volvo ( yes...volvo..)until tomorrow"..and walked back into the shop. I tied the door shut, drove 200 miles home, took it to my friendly small town mechanic. The latch was frozen... this place is incompetent and customer unfriendly.. GO ELSEWHERE!!!

Pros: none

Cons: rude,incompetent jerks

.

I have been at the Bloomington since 1978. We service and repair thousands of cars each year. We are members of the BBB and we have founded and support a youth foundation. I suggest people visit our web site, www.bobbyandstevesautoworld. I challenge anyone that takes the time to write a one sided trash article to write me first, Steve, the owner to see if I can make things better for you. my e-mail is bsauto1@aol. I have been there for 31 years already and will be for 20 more!

2
★★★★★

I have been at the Bloomington since 1978. We service and repair thousands of cars each year. We are members of the BBB and we have founded and support a youth foundation. I suggest people visit our web site, www.bobbyandstevesautoworld. I challenge anyone that takes the time to write a one sided trash article to write me first, Steve, the owner to see if I can make things better for you. my e-mail is bsauto1@aol. I have been there for 31 years already and will be for 20 more!

Pros: the owner is on site everyday, with the best trained techs

Cons: people that complain without calling first

.

I am a mechanic and serviced my truck 2 days before I left for a 1 year deployment to Iraq. After 5 months of my truck sitting in my garage, my wife needed to use it to pick up a large item. Unfortunately, the starter wires have always been loose and when she shut the truck off, they got disconnected. She had it towed to Bobby and Steve's and they quoted her at $793.00 to replace the ignition module, spark plugs and fuel sensor. The truck was driven 8 miles since I personally replaced the spark plugs. The fuel sensor had NOTHING wrong with it. Additionally, the ignition module was working just fine. I called the store from Iraq and found out what they wanted to do. I told them not to touch the truck, and that the problems they "said" were wrong were working properly. Upon my return from a 12 month deployment, I popped my hood and connected the starter wire. The truck started right up and has worked for 2000 miles since. The worst part about it was...when i popped my hood, every air tube had been ripped out by hand, and the P2 line was cut with a knife. My entire heating system had knife marks and clamps ripped out. After I told them to do NOTHING to my truck, they ripped every cord and wire they could get their hands on and pulled them apart. The correspondence between the management and getting answers on why they required so much unnecessary work has not been answered. I forwarded all the email corespondence and work orders, and pictures to the Business Bureau. I forwarded the information to the Army National Guard and Bobby and Steves is now a banned business for Military personel. DO NOT TRUST ANYTHING BOBBY AND STEVE'S AUTO WORLD TELLS YOU!!!!!!!!!!!! They took advantage of a woman whose husband was deployed. They should be embaressed of their actions and lack of American Support.

0
★☆☆☆☆

I am a mechanic and serviced my truck 2 days before I left for a 1 year deployment to Iraq. After 5 months of my truck sitting in my garage, my wife needed to use it to pick up a large item. Unfortunately, the starter wires have always been loose and when she shut the truck off, they got disconnected. She had it towed to Bobby and Steve's and they quoted her at $793.00 to replace the ignition module, spark plugs and fuel sensor. The truck was driven 8 miles since I personally replaced the spark plugs. The fuel sensor had NOTHING wrong with it. Additionally, the ignition module was working just fine. I called the store from Iraq and found out what they wanted to do. I told them not to touch the truck, and that the problems they "said" were wrong were working properly. Upon my return from a 12 month deployment, I popped my hood and connected the starter wire. The truck started right up and has worked for 2000 miles since. The worst part about it was...when i popped my hood, every air tube had been ripped out by hand, and the P2 line was cut with a knife. My entire heating system had knife marks and clamps ripped out. After I told them to do NOTHING to my truck, they ripped every cord and wire they could get their hands on and pulled them apart. The correspondence between the management and getting answers on why they required so much unnecessary work has not been answered. I forwarded all the email corespondence and work orders, and pictures to the Business Bureau. I forwarded the information to the Army National Guard and Bobby and Steves is now a banned business for Military personel. DO NOT TRUST ANYTHING BOBBY AND STEVE'S AUTO WORLD TELLS YOU!!!!!!!!!!!! They took advantage of a woman whose husband was deployed. They should be embaressed of their actions and lack of American Support.

Pros: NONE

Cons: EVERYTHING ABOUT THEIR ETHICS

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On December 13th, 2008 when my son and I went to this establishment to get gas and 2 pops, two employees, a young woman and an older man refused to process my Mastercard Debit card unless I went back out to my car, got my ID, went back in and provided it to them. When I told them that I do not have to provide them with an ID (MN Statute 325F.982 & Mastercard Policy 9.11), they refused to process my transaction, refused to allow me to put in my PIN number, and refused to return my debit card. I went to my car, got my ID and quickly flashed it in the air with 2 fingers covering the information. It was not possible for the older man to see the information he claimed to need and rendered the request ridiculous, but he then processed my transaction. I have since filed a complaint with Mastercard. For those who may be skeptic as to why I wouldn't just show him my ID: Identification Fraud. There is a reason that the State of Minnesota and Mastercard has these laws and policies in place, not only to reduce discrimination, but to avoid anyone taking your personal information and using it to break the law. An added reason for me: Both of these employees at this establishment were rude, smug, abusive, condescending and overly arrogant, and the bottom line was when they refused to give me back my debit card, something I have worked hard to have. I encourage everyone to avoid any of the establishments related to this company, but mostly to avoid this site altogether.

0
★☆☆☆☆

On December 13th, 2008 when my son and I went to this establishment to get gas and 2 pops, two employees, a young woman and an older man refused to process my Mastercard Debit card unless I went back out to my car, got my ID, went back in and provided it to them. When I told them that I do not have to provide them with an ID (MN Statute 325F.982 & Mastercard Policy 9.11), they refused to process my transaction, refused to allow me to put in my PIN number, and refused to return my debit card. I went to my car, got my ID and quickly flashed it in the air with 2 fingers covering the information. It was not possible for the older man to see the information he claimed to need and rendered the request ridiculous, but he then processed my transaction. I have since filed a complaint with Mastercard. For those who may be skeptic as to why I wouldn't just show him my ID: Identification Fraud. There is a reason that the State of Minnesota and Mastercard has these laws and policies in place, not only to reduce discrimination, but to avoid anyone taking your personal information and using it to break the law. An added reason for me: Both of these employees at this establishment were rude, smug, abusive, condescending and overly arrogant, and the bottom line was when they refused to give me back my debit card, something I have worked hard to have. I encourage everyone to avoid any of the establishments related to this company, but mostly to avoid this site altogether.

Pros: None

Cons: Abusive Customer Service

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Hi Gator. When did you buy a chevy suburban, and when did you start going to Fort Snelling? Well happy sailing.

2
★★★★☆

Hi Gator. When did you buy a chevy suburban, and when did you start going to Fort Snelling? Well happy sailing.

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This past week my 03 Chevy Suburban broke down at Ft Snelling and needed a fuel pump. It was a Sunday evening around 5pm and i had no idea that anyone was open. i called information they gave me the number to station that referred me to Bobby and Steve's. I was new to the area and had not heard of them before so i was a little skeptical. I called them and within ten minutes they had a flat bed to me and loaded my truck up. The driver told me my truck would get right in and possibly fixed tonight. I got to their shop they gave me a free loaner car, and were very helpful. This could have been a negative experience but the strong professionalism was outstanding. I have since refereed Bobby and Steve's to several of my friends. Thank You Bobby and Steve's for being open and always friendly

2
★★★★★

This past week my 03 Chevy Suburban broke down at Ft Snelling and needed a fuel pump. It was a Sunday evening around 5pm and i had no idea that anyone was open. i called information they gave me the number to station that referred me to Bobby and Steve's. I was new to the area and had not heard of them before so i was a little skeptical. I called them and within ten minutes they had a flat bed to me and loaded my truck up. The driver told me my truck would get right in and possibly fixed tonight. I got to their shop they gave me a free loaner car, and were very helpful. This could have been a negative experience but the strong professionalism was outstanding. I have since refereed Bobby and Steve's to several of my friends. Thank You Bobby and Steve's for being open and always friendly

Pros: They are open 7 days a week and always friendly and honest

Cons: exessivly happiness,

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This review has nothing to do with auto repairs or getting the best price at the pump ~ I'm talking about the stuff that really counts: good on-the-go grub!! I don't even come to this corner station to fill up my car. Even though there's a Perkins right next door for some body refueling, I stop by here just to feed my face. Apparently Chicagoans will rejoice at the sight of a Vienna Beef vendor outside the Windy City, and for good reason. They serve the standard high-quality hot dogs and polishes, but I go straight for the main attraction every time. There's this spicy heaping delicacy known as a hot Italian beef sandwich that has stolen my heart & is the sole reason I regret relocating to the south. Its just so packed full of flavorful, juicy cuts of beef, dripping with savory au jus, and the hearty bread is the perfect complement to pull everything together. Get it with extra peppers ~ you just might fall in love.

2
★★★★☆

This review has nothing to do with auto repairs or getting the best price at the pump ~ I'm talking about the stuff that really counts: good on-the-go grub!! I don't even come to this corner station to fill up my car. Even though there's a Perkins right next door for some body refueling, I stop by here just to feed my face. Apparently Chicagoans will rejoice at the sight of a Vienna Beef vendor outside the Windy City, and for good reason. They serve the standard high-quality hot dogs and polishes, but I go straight for the main attraction every time. There's this spicy heaping delicacy known as a hot Italian beef sandwich that has stolen my heart & is the sole reason I regret relocating to the south. Its just so packed full of flavorful, juicy cuts of beef, dripping with savory au jus, and the hearty bread is the perfect complement to pull everything together. Get it with extra peppers ~ you just might fall in love.

Pros: Unexpected good eats!!

Cons: I don't remember pulling up to a pump...EVER...(Holiday is cheaper)

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I took had my 1995 Honda Civic towed to Bobby and Steve's after someone attempted to steal my car. When the tow truck driver took my car off of the tow truck, he slammed my car's back end against the ground. Both I and the assistant manager of the shop witnessed this, so I assumed that the shop would take responsibility for any further problems.

After getting the car back (two days behind schedule), I departed on a road trip. My muffler promptly broke. After returning, I brought the car into the shop assuming they would fix their mistake. The manager of the shop admitted it was their fault, but also said I shared blame because my tailpipe was rusty. He refused to fix the damage for less than the costs of parts and labor, which would have been around 200 bucks. Needless to say, I was not about to pay for them to fix their own mistake.

Do not take your car to Bobby and Steve's. They are a corporate vampire that relies on mass advertising over repeat customers, which allows them to bully and extort. They are not customer service oriented as they claim.

0
★☆☆☆☆

I took had my 1995 Honda Civic towed to Bobby and Steve's after someone attempted to steal my car. When the tow truck driver took my car off of the tow truck, he slammed my car's back end against the ground. Both I and the assistant manager of the shop witnessed this, so I assumed that the shop would take responsibility for any further problems.

After getting the car back (two days behind schedule), I departed on a road trip. My muffler promptly broke. After returning, I brought the car into the shop assuming they would fix their mistake. The manager of the shop admitted it was their fault, but also said I shared blame because my tailpipe was rusty. He refused to fix the damage for less than the costs of parts and labor, which would have been around 200 bucks. Needless to say, I was not about to pay for them to fix their own mistake.

Do not take your car to Bobby and Steve's. They are a corporate vampire that relies on mass advertising over repeat customers, which allows them to bully and extort. They are not customer service oriented as they claim.

Cons: Unethical Business Practices, Exorbitant Prices

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Last week my girlfriend took her car there to have a rear strut looked at that was making noise. They called her back an hour later with stories about how horrible the car drives, how the rear struts were busted and leaking, and that the noise was actually coming from the front. The solution, full replacement of all four struts assemblies for $2100. I called the mechanic for clarification on the estimate, I found that he wanted $150 for a strut which retails at Napa for around $80 to $90. Nearly a 100% mark-up, which is pretty much standard for all parts through them. When I questioned the price the mechanic said, "Well, we need to make money too". As if $110/hour doesn't make money. In the end, we took it to the dealership of all places. Two rear struts installed for $450, problem solved. I guess I found out how Bobby and Steves got to be so big and shiny. Don't ever go there.

0
★☆☆☆☆

Last week my girlfriend took her car there to have a rear strut looked at that was making noise. They called her back an hour later with stories about how horrible the car drives, how the rear struts were busted and leaking, and that the noise was actually coming from the front. The solution, full replacement of all four struts assemblies for $2100. I called the mechanic for clarification on the estimate, I found that he wanted $150 for a strut which retails at Napa for around $80 to $90. Nearly a 100% mark-up, which is pretty much standard for all parts through them. When I questioned the price the mechanic said, "Well, we need to make money too". As if $110/hour doesn't make money. In the end, we took it to the dealership of all places. Two rear struts installed for $450, problem solved. I guess I found out how Bobby and Steves got to be so big and shiny. Don't ever go there.

 

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