Maria Louiza Bridal

★★☆☆☆

About Maria Louiza Bridal

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I brought my wedding dress to them in November for a July wedding. When I returned to Glenview for a second fitting in June, they had moved. They never called tell me this or told me where they went. Fortunately I hunted them down and found them a few blocks over. Unfortunately, nothing had been done to the dress. It even took them 20 minutes just to find it. I came back a week later and they had made the dress entirely too tight. They blamed me and told me I had gained weight. First off, who tells a stressed out bride that? Second I would have had to gain about 40lbs to justify that tightness. When they fixed it the next time around (two days before the wedding) it fit, but all the seams were puckered and rumpled. They blamed the fabric. They offered no discount for their poor work and lateness and even tried to make me buy an expensive veil. At the wedding, the dress kept falling down and the bussle they had created fell apart completely.
While these women were fun when we met them, they really couldn't follow through on any of their promisses and left me feeling ripped-off.

0
★☆☆☆☆

I brought my wedding dress to them in November for a July wedding. When I returned to Glenview for a second fitting in June, they had moved. They never called tell me this or told me where they went. Fortunately I hunted them down and found them a few blocks over. Unfortunately, nothing had been done to the dress. It even took them 20 minutes just to find it. I came back a week later and they had made the dress entirely too tight. They blamed me and told me I had gained weight. First off, who tells a stressed out bride that? Second I would have had to gain about 40lbs to justify that tightness. When they fixed it the next time around (two days before the wedding) it fit, but all the seams were puckered and rumpled. They blamed the fabric. They offered no discount for their poor work and lateness and even tried to make me buy an expensive veil. At the wedding, the dress kept falling down and the bussle they had created fell apart completely.
While these women were fun when we met them, they really couldn't follow through on any of their promisses and left me feeling ripped-off.

Pros: Friendly

Cons: Disorganized, poor craftsmanship, slow, uncommunicative,

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I live an hour from this place and they knew it. They told me my dress would be ready on Saturday and that I should pick it up after 1pm. I left my house at around 12:30 pm and was stuck in traffic so it took me 2 hours to get there and when I get there I was told my dress was not ready!! 4 hours of my life were wasted for nothing! My dress was not ready and I told her a call would've been nice and all she said was that they were so busy and had so many last minute things to do and she was sorry-- sorry doesn't give me my time back! and when I finally did get my dress-- the lining was longer than the outside of the dress! WTF! ugh... so bad, very bad service.

0
★☆☆☆☆

I live an hour from this place and they knew it. They told me my dress would be ready on Saturday and that I should pick it up after 1pm. I left my house at around 12:30 pm and was stuck in traffic so it took me 2 hours to get there and when I get there I was told my dress was not ready!! 4 hours of my life were wasted for nothing! My dress was not ready and I told her a call would've been nice and all she said was that they were so busy and had so many last minute things to do and she was sorry-- sorry doesn't give me my time back! and when I finally did get my dress-- the lining was longer than the outside of the dress! WTF! ugh... so bad, very bad service.

Cons: Excuses, excuses, excuses!

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I had my wedding dress ordered and altered there, as well as two bridesmaids dresses, and my mother in law's dress as well.
We had a ball! Going there and trying dresses was so much fun, and the ladies there were so helpfull I just cannot imagine what these other people are talking about. All the dresses as well as all the fittings were done properly and on time, and I even got a gift from them at the end of our experience together.
Maria and her mother are two sweeties that are really working hard to have a good shop.
Like the woman I saw on the first day I went there, that said to me that I really shoud use them, I would recomend them to anybody who wants to not only buy a dress but also feel especial.

2
★★★★★

I had my wedding dress ordered and altered there, as well as two bridesmaids dresses, and my mother in law's dress as well.
We had a ball! Going there and trying dresses was so much fun, and the ladies there were so helpfull I just cannot imagine what these other people are talking about. All the dresses as well as all the fittings were done properly and on time, and I even got a gift from them at the end of our experience together.
Maria and her mother are two sweeties that are really working hard to have a good shop.
Like the woman I saw on the first day I went there, that said to me that I really shoud use them, I would recomend them to anybody who wants to not only buy a dress but also feel especial.

Pros: Mother, daughter combo who really cares about you!

Cons: Wedding season gets a little busy.

.

Please do not go here. I'm from out of town and they totally misinformed me on a bridesmaid dress. The wedding is in less than 2 weeks and I still havent recieved my dress. From day one, I told them I needed it shipped as I live outside of IL. They said okay, but they called a few weeks ago and they said it's in the store, so I said I needed it shipped. They never told me they were going to charge me shipping nor did they ask me how I wanted to ship it. Instead I get a call from UPS saying I owe them $30.14 to ship!!! That's insane for one dress!! DO NOT GO HERE!!! Ohh and to top it off, all she did was yell at me!!!

0
★☆☆☆☆

Please do not go here. I'm from out of town and they totally misinformed me on a bridesmaid dress. The wedding is in less than 2 weeks and I still havent recieved my dress. From day one, I told them I needed it shipped as I live outside of IL. They said okay, but they called a few weeks ago and they said it's in the store, so I said I needed it shipped. They never told me they were going to charge me shipping nor did they ask me how I wanted to ship it. Instead I get a call from UPS saying I owe them $30.14 to ship!!! That's insane for one dress!! DO NOT GO HERE!!! Ohh and to top it off, all she did was yell at me!!!

Cons: customer service

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Had my girlsfreinds wedding in august...took my dress in to them b-cus i've been there before and they seemed like great people,but sadly to say there customer service is the worst!! I went 5 times for my fitting they completely ruin my dress,even after i told her daughter my dress didn't look right she commented thats the best we can do!!!!!!!!!!!!!!! I work in costumer service and you always have to make sure to make your customer happy..well after the 5th fitting I had enough....I paid what i owed her went accros the street to Master of Tayloring.....and let me tell you THEY WERE THE BEST...............OVER NIGHT COMPLETELY FIX MY DRESS.....AFTER EVERTHING I PAID 100.00 OF ALTERATIONS.....AND WHEN IT WAS ONLY TO BE ADJUSTED IN THE BUST AREA...NOT THE WHOLE DRESS.....I wish i had known this....but Hey i will never refer my girlfriends or people that i know from work...so at the end thats too bad for them...they lost one client!!!

0
★☆☆☆☆

Had my girlsfreinds wedding in august...took my dress in to them b-cus i've been there before and they seemed like great people,but sadly to say there customer service is the worst!! I went 5 times for my fitting they completely ruin my dress,even after i told her daughter my dress didn't look right she commented thats the best we can do!!!!!!!!!!!!!!! I work in costumer service and you always have to make sure to make your customer happy..well after the 5th fitting I had enough....I paid what i owed her went accros the street to Master of Tayloring.....and let me tell you THEY WERE THE BEST...............OVER NIGHT COMPLETELY FIX MY DRESS.....AFTER EVERTHING I PAID 100.00 OF ALTERATIONS.....AND WHEN IT WAS ONLY TO BE ADJUSTED IN THE BUST AREA...NOT THE WHOLE DRESS.....I wish i had known this....but Hey i will never refer my girlfriends or people that i know from work...so at the end thats too bad for them...they lost one client!!!

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One example of the disorganization was that I had an appointment Friday, called Thursday to see if my veil was ready, she said of course, and I show up and she hadn't even bought the fabric yet. She had problems making deadlines with others. I was told about 3 weddings where she the dress was finished right before the ceremony.

I also found out that she was overcharging us $20 per dress. She was not happy when we asked for a refund.

My sister came to town from Florida and we set up appointments so she could go in several times, so we could be sure the dress fit before she left. A week and 1/2 later, dress wasn't ready by the time my sis left for Florida, even though we had been told that it would be done. Even worse, there is a black spot on the front of the dress.

My mom goes back a week after it was supposed to be done. The spot is gone, but now Maria is trying to charge my mother $95 for an alteration which should have cost $50 plus tax (the cost of my mother's alterations). Clearly, this woman is trying to make up the $ we made her refund to us.

My mom is livid, but says that she'll pay on the condition that she pay $50 now, and the remainder when my sister tries the dress on and it fits. The owner's mom (who works there) says it's ok, but Maria comes barreling around the desk and grabs my mom (a 60 year old short, skinny brasilian woman) by her jacket and starts shaking her so hard my mom drops her purse on the ground. She's screaming "PAY, PAY, PAY" and when my mom gets her hand unwrapped from the dress, (they were caught in the plastic), she pushes back and accidentally scratches the owner.

Then the owner rushes to the phone and calls the police, and tries to get the police to arrest my mom, who see through this craziness and declines.

AVOID MARIA LOUIZA BRIDAL- Maria is unprofessional, disorganized, misses deadlines and appointments. At her worst, Maria intentionally overcharges and is willing to physically assault the customers.

0
★☆☆☆☆

One example of the disorganization was that I had an appointment Friday, called Thursday to see if my veil was ready, she said of course, and I show up and she hadn't even bought the fabric yet. She had problems making deadlines with others. I was told about 3 weddings where she the dress was finished right before the ceremony.

I also found out that she was overcharging us $20 per dress. She was not happy when we asked for a refund.

My sister came to town from Florida and we set up appointments so she could go in several times, so we could be sure the dress fit before she left. A week and 1/2 later, dress wasn't ready by the time my sis left for Florida, even though we had been told that it would be done. Even worse, there is a black spot on the front of the dress.

My mom goes back a week after it was supposed to be done. The spot is gone, but now Maria is trying to charge my mother $95 for an alteration which should have cost $50 plus tax (the cost of my mother's alterations). Clearly, this woman is trying to make up the $ we made her refund to us.

My mom is livid, but says that she'll pay on the condition that she pay $50 now, and the remainder when my sister tries the dress on and it fits. The owner's mom (who works there) says it's ok, but Maria comes barreling around the desk and grabs my mom (a 60 year old short, skinny brasilian woman) by her jacket and starts shaking her so hard my mom drops her purse on the ground. She's screaming "PAY, PAY, PAY" and when my mom gets her hand unwrapped from the dress, (they were caught in the plastic), she pushes back and accidentally scratches the owner.

Then the owner rushes to the phone and calls the police, and tries to get the police to arrest my mom, who see through this craziness and declines.

AVOID MARIA LOUIZA BRIDAL- Maria is unprofessional, disorganized, misses deadlines and appointments. At her worst, Maria intentionally overcharges and is willing to physically assault the customers.

Pros: Maria's mom is a sweetheart and will work really hard to make you happy

Cons: Maria herself is unstable and not worth the frustration

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I had an awful experience ordering my bridesmaids dresses and having my dress cleaned here. They lost my CC info 3 times for the deposit, lost, one of my bridesmaid's dresses, did not have my wedding dress ready for pick up the day before my wedding even though I dropped it off 10 days before my wedding. Also my crinoline was never sent to the dry cleaners to be pressed, it was still in a bag on the floor when I asked about it-they had forgotten completely! They were not apologetic or helpful in these situations. They were rude and the customer service was horrible. Stay away, the last thing you need during wedding planning and the day before your wedding is what I went through with this store.

0
★☆☆☆☆

I had an awful experience ordering my bridesmaids dresses and having my dress cleaned here. They lost my CC info 3 times for the deposit, lost, one of my bridesmaid's dresses, did not have my wedding dress ready for pick up the day before my wedding even though I dropped it off 10 days before my wedding. Also my crinoline was never sent to the dry cleaners to be pressed, it was still in a bag on the floor when I asked about it-they had forgotten completely! They were not apologetic or helpful in these situations. They were rude and the customer service was horrible. Stay away, the last thing you need during wedding planning and the day before your wedding is what I went through with this store.

Pros: store decor

Cons: customer service, poor organization, services not completed on time, poor quality of work

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Maria Louiza Bridal is a well-kept secret but more people should know how great this place is. It is a mother-daughter team. The daughter is a talented dress designer. The mother a fantastic seamstress. They do tremendous work. They know about style and fashion and you can rest-assured that your tailoring is in good hands with them. I take all of my tailoring to them and they do such a good job. I have never used the services of the daughter, who designs evening gowns and other dresses but I have heard she is fantastic as well. The shop is decorated beautifully and the owners make you feel special when you go there. it's truly a special place.

2
★★★★★

Maria Louiza Bridal is a well-kept secret but more people should know how great this place is. It is a mother-daughter team. The daughter is a talented dress designer. The mother a fantastic seamstress. They do tremendous work. They know about style and fashion and you can rest-assured that your tailoring is in good hands with them. I take all of my tailoring to them and they do such a good job. I have never used the services of the daughter, who designs evening gowns and other dresses but I have heard she is fantastic as well. The shop is decorated beautifully and the owners make you feel special when you go there. it's truly a special place.

Pros: friendly owners, timely delivery, pleasant environment, fantastic tailors and designers

Cons: none

 

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