West Chester Lawn & Garden

★★★☆☆
  • 7267 Yankee Road

    Liberty Twp, OH 45044

    Map & Directions
  • 513-755-4655

About West Chester Lawn & Garden

Hours
Sun 10am-4pm, Mon-Sat 8am-6pm
3.375 8
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I brought in a snowblower for a tune up and oil change. I was told it would take 7 to 10 days and it took over a month. Service was over $200. Then it didn't run. I brought it back in and they've have it over a week and still have not

3
★★★★★

I brought in a snowblower for a tune up and oil change. I was told it would take 7 to 10 days and it took over a month. Service was over $200. Then it didn't run. I brought it back in and they've have it over a week and still have not

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Tried to buy a snow blower at West Chester Lawn & Garden?Garden today. There was only one 2-stage blower on display. It was last year's model. My attempts to get more information on when other models would be available were met by complete

3
★★★★★

Tried to buy a snow blower at West Chester Lawn & Garden?Garden today. There was only one 2-stage blower on display. It was last year's model. My attempts to get more information on when other models would be available were met by complete

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I recently purchased a used machine earlier last month. When I was there I was impressed with the terrific staff that had greeted me and showed me the Mower that I had come to see. I liked what I saw and I bought the mower that day. All

3
★★★★★

I recently purchased a used machine earlier last month. When I was there I was impressed with the terrific staff that had greeted me and showed me the Mower that I had come to see. I liked what I saw and I bought the mower that day. All

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I called for a tune up on my riding mower and got taken for $171 and got my mower back 3 weeks later with nothing done. First instead of charging a % for a deposit they charged my card for an hour of service plus pick and and delivery 2 days before they even picked up my mower. They scheduled a three hour window for pick up and arrived 45 minutes late. They kept my mower for three weeks before they even looked at it then called me with a $700 estimate on a 12 year old mower and when I ask what parts were essential they said everything including a discharge chute that has no bearing whatsoever on the functionality of the machine. I told them just to return the mower as it was not worth what they wanted to put on it so they scheduled a two hour window for return and this time they arrived two hours early at 8:30 am while I was in the shower. They kept the entire hour of service fees they charged even though they probably only took 10 minutes to evaluate the machine. They were rude, expensive and their suggestion to put $700 of repairs into a 12 year old machine was beyond unethical. I gave them one star because I had to give something to publish the review honestly they do not even deserve that.

0
★☆☆☆☆

I called for a tune up on my riding mower and got taken for $171 and got my mower back 3 weeks later with nothing done. First instead of charging a % for a deposit they charged my card for an hour of service plus pick and and delivery 2 days before they even picked up my mower. They scheduled a three hour window for pick up and arrived 45 minutes late. They kept my mower for three weeks before they even looked at it then called me with a $700 estimate on a 12 year old mower and when I ask what parts were essential they said everything including a discharge chute that has no bearing whatsoever on the functionality of the machine. I told them just to return the mower as it was not worth what they wanted to put on it so they scheduled a two hour window for return and this time they arrived two hours early at 8:30 am while I was in the shower. They kept the entire hour of service fees they charged even though they probably only took 10 minutes to evaluate the machine. They were rude, expensive and their suggestion to put $700 of repairs into a 12 year old machine was beyond unethical. I gave them one star because I had to give something to publish the review honestly they do not even deserve that.

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I can only assume the previous two users had extenuating circumstances. Every time I've been in to this place of business I've been greeted kindly and felt right at home. We've had our equipment service by these folks for years and will continue going back. On one occasion I do remember it taking several weeks to get our lawn mower back, but there was a part on back-order which was beyond their control. I've been to almost every other lawn mower dealership in town and West Chester Lawn & Garden is definitely "leading the pack".

2
★★★★★

I can only assume the previous two users had extenuating circumstances. Every time I've been in to this place of business I've been greeted kindly and felt right at home. We've had our equipment service by these folks for years and will continue going back. On one occasion I do remember it taking several weeks to get our lawn mower back, but there was a part on back-order which was beyond their control. I've been to almost every other lawn mower dealership in town and West Chester Lawn & Garden is definitely "leading the pack".

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It is difficult to describe it all here. But, in general I will not go back there and I would advise the same. I sure hope the good companies that put their good name and reputation in West Chester Lawn & Garden read these because it is a shame. Do not trust them with your equipment service.

0
★☆☆☆☆

It is difficult to describe it all here. But, in general I will not go back there and I would advise the same. I sure hope the good companies that put their good name and reputation in West Chester Lawn & Garden read these because it is a shame. Do not trust them with your equipment service.

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These guys are slow to get your tool back and the workmanship is greatly lacking. I've taken both my Stihl and Toro equipment there and was disappointed both times. The first time I thought they just had an off day. I gave them the benefit of the doubt. After I took my mower there, I experienced the same poor service that came with a premium price tag. Unless you seek to spend a lot and get frustration in return, find somewhere else to go.

0
★☆☆☆☆

These guys are slow to get your tool back and the workmanship is greatly lacking. I've taken both my Stihl and Toro equipment there and was disappointed both times. The first time I thought they just had an off day. I gave them the benefit of the doubt. After I took my mower there, I experienced the same poor service that came with a premium price tag. Unless you seek to spend a lot and get frustration in return, find somewhere else to go.

.

These guys are slow to get your tool back and the workmanship is greatly lacking. I've taken both my Stihl and Toro equipment there and was disappointed both times. The first time I thought they just had an off day. I gave them the benefit of the doubt. After I took my mower there, I experienced the same poor service that came with a premium price tag. Unless you seek to spend a lot and get frustration in return, find somewhere else to go.

0
★☆☆☆☆

These guys are slow to get your tool back and the workmanship is greatly lacking. I've taken both my Stihl and Toro equipment there and was disappointed both times. The first time I thought they just had an off day. I gave them the benefit of the doubt. After I took my mower there, I experienced the same poor service that came with a premium price tag. Unless you seek to spend a lot and get frustration in return, find somewhere else to go.

 

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