Chrysler Jeep Dodge-Rensselaer

★★★☆☆

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Heuring Dodge Chrysler Jeep

1106 N Mckinley Ave Rensselaer, IN

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Charlie Roberts Chevrolet Inc

103 E Washington St Rensselaer, IN

3.0 2
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Hello!

I would like to thank the service crew at CJD for the great work AND effort on my Jeep!!!!

I was scheduled to participate in the Jeep Jamboree in Marshall County, Kentucky, on May 2-4. My vehicle is a highly modified Cherokee, built for serious off-road & shows, so much of it is non-stock and I usually do all my own work. The computer system, however, is still stock. Unfortunately, it failed only TWO DAYS before the event!

The part needed was not in stock, and had to be ordered. But Mark the parts Mgr remembered having a used Cherokee on the lot of the same year. He spoke with Doug, the new Service Mgr, and the actually agreed to temporarily install the used one from the used vehicle on their lot just so I wouldn?t miss the Jamboree!!! Now that?s going above and beyond. The Mechanic, Pat had it done in no time and I was on my way. I went back yesterday to have my new computer installed, and return the borrowed unit and everything is great. Well, except for a couple new trail scratches!!! Hey, we call them "beauty marks" on the trail. Oh well, body shop here we come.

This is a big THANK YOU to the service crew for helping me keep the promise I made my son, which was to have a great time at the Jamboree! AND THAT?S JUST WHAT WE DID. You guys rock... (Get it? Rock? As in rock crawl.)

2
★★★★★

Hello!

I would like to thank the service crew at CJD for the great work AND effort on my Jeep!!!!

I was scheduled to participate in the Jeep Jamboree in Marshall County, Kentucky, on May 2-4. My vehicle is a highly modified Cherokee, built for serious off-road & shows, so much of it is non-stock and I usually do all my own work. The computer system, however, is still stock. Unfortunately, it failed only TWO DAYS before the event!

The part needed was not in stock, and had to be ordered. But Mark the parts Mgr remembered having a used Cherokee on the lot of the same year. He spoke with Doug, the new Service Mgr, and the actually agreed to temporarily install the used one from the used vehicle on their lot just so I wouldn?t miss the Jamboree!!! Now that?s going above and beyond. The Mechanic, Pat had it done in no time and I was on my way. I went back yesterday to have my new computer installed, and return the borrowed unit and everything is great. Well, except for a couple new trail scratches!!! Hey, we call them "beauty marks" on the trail. Oh well, body shop here we come.

This is a big THANK YOU to the service crew for helping me keep the promise I made my son, which was to have a great time at the Jamboree! AND THAT?S JUST WHAT WE DID. You guys rock... (Get it? Rock? As in rock crawl.)

.

I cannot speak for the sales part of this dealership as we have not purchased a car here before. However, if our Town & Country EVER needs service again, you can bet I'll be going to Bosak (Merrillville) or Grieger's (Valpo).

The man who calls himself the Service Manager (aka Kent) has zero customer service skills whatsoever. After supposedly fixing our steering (r&p), we experienced a check engine light several weeks later. Because of poor customer service at Rensselaer in the past, we took it to Bosak for the light. Turns out, the light was a result of a clamp that WAS NOT INSTALLED during the r&p at Rensselaer. Guess what - their lack of attention in fixing our van cost us an additional $95 at Bosak.

Kent refused to take responsibility and refused to refund my $100 deductible - but he told us that had we brought it back to HIM for the light, he would have fixed it for no charge. Really? So then it *IS* his fault.

I absolutely do not recommend this service department AT ALL. It is a rinky-dink center with maybe 3 stalls, a very rude woman working the counter/phones, and a poorly-trained mechanic who calls himself a service manager. Very disappointing - we have contacted the FTC and filed a complaint.

IT IS WORTH THE DRIVE TO MERRILLVILLE OR VALPO FOR SERVICE - trust me!

0
★☆☆☆☆

I cannot speak for the sales part of this dealership as we have not purchased a car here before. However, if our Town & Country EVER needs service again, you can bet I'll be going to Bosak (Merrillville) or Grieger's (Valpo).

The man who calls himself the Service Manager (aka Kent) has zero customer service skills whatsoever. After supposedly fixing our steering (r&p), we experienced a check engine light several weeks later. Because of poor customer service at Rensselaer in the past, we took it to Bosak for the light. Turns out, the light was a result of a clamp that WAS NOT INSTALLED during the r&p at Rensselaer. Guess what - their lack of attention in fixing our van cost us an additional $95 at Bosak.

Kent refused to take responsibility and refused to refund my $100 deductible - but he told us that had we brought it back to HIM for the light, he would have fixed it for no charge. Really? So then it *IS* his fault.

I absolutely do not recommend this service department AT ALL. It is a rinky-dink center with maybe 3 stalls, a very rude woman working the counter/phones, and a poorly-trained mechanic who calls himself a service manager. Very disappointing - we have contacted the FTC and filed a complaint.

IT IS WORTH THE DRIVE TO MERRILLVILLE OR VALPO FOR SERVICE - trust me!

 

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