Grigsby's Carpet, Tile & Rug Gallery

★★☆☆☆
  • 4417 S Sheridan Rd

    Tulsa, OK 74145

    Map & Directions
  • 918-627-6996

About Grigsby's Carpet, Tile & Rug Gallery

Categories
  • Interior Decoration & Design
Details
  • Countertops
  • Used Carpets & Rugs
  • Carpeting
  • Tile
Hours
M-W 8:30am-5:30pm, Th 8:30am-7:30pm, F 8:30am-5pm, Sa 8:30am-4pm, Su Closed
Special Offer
Call Today
Emails
  • pcarnino_2000@yahoo.com
  • dubstover@yahoo.com
Year Established
  • 1959
Products
  • Carpet, Ceramic Tile, Natural Stone, Laminated Countertops, Hardwood Flooring, Luxury Vinyl Tile and
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa
Brands
  • stainmaster
  • dupont

Business Services

Business Services
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1.5 4
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I have been shopping for tile to replace our dining room and living room carpet for about 3 weeks. I've been to several tile/carpet stores, pricing and shopping. Grigsbys male employees had good ole' boy mentality, talking very loudly amongst themselves, not helping customers. I priced 3 tiles that I had been pricing at other stores, and 2 I found here and were extremely overpriced. Selection was not that great. Compared to other stores regarding their customer service this place is very very poor. I do not recommend this place. Stay away.

0
★☆☆☆☆

I have been shopping for tile to replace our dining room and living room carpet for about 3 weeks. I've been to several tile/carpet stores, pricing and shopping. Grigsbys male employees had good ole' boy mentality, talking very loudly amongst themselves, not helping customers. I priced 3 tiles that I had been pricing at other stores, and 2 I found here and were extremely overpriced. Selection was not that great. Compared to other stores regarding their customer service this place is very very poor. I do not recommend this place. Stay away.

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Grigsby?s put carpet padding on concrete that was heavily stained with pet urine at my rent house. They told me it was my responsibility to have it treated, which I understood since they don't offer that service. But they told me this after the fact I wasn't given the opportunity to have it treated before it was already glued in place.\r\n\r\nI was then told they were going to charge me extra for the installation of new padding because they weren't going to remove what they just glued in place. It took me 20-30 minutes to remove the padding without harming it so it could be used once the concrete was treated.\r\n\r\nCindy (Sales Representative) and Penny (Manager) said they install carpeting on untreated flooring all the time. Really?! \r\n\r\nThere was no offer of resolution to the problem. In their opinion, they were right and I was wrong. Cindy even went as far as to call me the most difficult customer she?s ever dealt with. \r\n\r\nI have been in retail for over 25 years and I know how and when to accept responsibility when I've made a mistake. Obviously, Gigsby?s has yet to learn this lesson.\r\n

0
★☆☆☆☆

Grigsby?s put carpet padding on concrete that was heavily stained with pet urine at my rent house. They told me it was my responsibility to have it treated, which I understood since they don't offer that service. But they told me this after the fact I wasn't given the opportunity to have it treated before it was already glued in place.\r\n\r\nI was then told they were going to charge me extra for the installation of new padding because they weren't going to remove what they just glued in place. It took me 20-30 minutes to remove the padding without harming it so it could be used once the concrete was treated.\r\n\r\nCindy (Sales Representative) and Penny (Manager) said they install carpeting on untreated flooring all the time. Really?! \r\n\r\nThere was no offer of resolution to the problem. In their opinion, they were right and I was wrong. Cindy even went as far as to call me the most difficult customer she?s ever dealt with. \r\n\r\nI have been in retail for over 25 years and I know how and when to accept responsibility when I've made a mistake. Obviously, Gigsby?s has yet to learn this lesson.\r\n

.

Grigsby??s put carpet padding on concrete that was heavily stained with pet urine at my rent house. They told me it was my responsibility to have it treated, which I understood since they don't offer that service. But they told me this after the fact I wasn't given the opportunity to have it treated before it was already glued in place.

I was then told they were going to charge me extra for the installation of new padding because they weren't going to remove what they just glued in place. It took me 20-30 minutes to remove the padding without harming it so it could be used once the concrete was treated.

Cindy (Sales Representative) and Penny (Manager) said they install carpeting on untreated flooring all the time. Really?!

There was no offer of resolution to the problem. In their opinion, they were right and I was wrong. Cindy even went as far as to call me the most difficult customer she??s ever dealt with.

I have been in retail for over 25 years and I know how and when to accept responsibility when I've made a mistake. Obviously, Gigsby??s has yet to learn this lesson.

1
★☆☆☆☆

Grigsby??s put carpet padding on concrete that was heavily stained with pet urine at my rent house. They told me it was my responsibility to have it treated, which I understood since they don't offer that service. But they told me this after the fact I wasn't given the opportunity to have it treated before it was already glued in place.

I was then told they were going to charge me extra for the installation of new padding because they weren't going to remove what they just glued in place. It took me 20-30 minutes to remove the padding without harming it so it could be used once the concrete was treated.

Cindy (Sales Representative) and Penny (Manager) said they install carpeting on untreated flooring all the time. Really?!

There was no offer of resolution to the problem. In their opinion, they were right and I was wrong. Cindy even went as far as to call me the most difficult customer she??s ever dealt with.

I have been in retail for over 25 years and I know how and when to accept responsibility when I've made a mistake. Obviously, Gigsby??s has yet to learn this lesson.

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.

Installers were punctual and did a good job but regarding the price for the amount of work, I feel ripped off!

1
★★★☆☆

Installers were punctual and did a good job but regarding the price for the amount of work, I feel ripped off!

Message from Grigsby's Carpet, Tile & Rug Gallery

DuPont STAINMASTER Ultra Life Carpet

* Tulsa's Largest Volume Floor Covering Center

* Locally Owned & Operated for 43 Years

* We're Your DuPont Flooring Center - Offering the Most Selection of DuPont STAINMASTER Carpets and Featuring

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