Mitchell's Salon & Day Spa

★★★☆☆
  • 5901 E Galbraith Rd 230

    Cincinnati, OH 45236

    Map & Directions
  • 513-793-0900

About Mitchell's Salon & Day Spa

Hours
Monday - Friday 9am - 9pm Saturday 8am - 6pm
Reservations
Make A Reservation

Personal Services

Personal Services
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I went in to get my hair highlighted at the Kenwood location by a "salon director" and paid $140. My highlights turned out chunky and spotted throughout my hair. The stylist didn't even touch the back of my head and most of my highlights were uneven and miscolored. So I had to go in the next day to have someone else fix it, and they Ctually made it worse. I then went back a THIRD time and just had them color all of my hair brown because the highlights were beyond fixing. So after everything I had gone through that week to get my hair fixed after the stylist screwed it up, including having to get my hair colored 3 times in 3 days and crying for two nights, the manager decides to be incredibly downright mean to me, calls me a liar, tells me I "know nothing about hair," and tells me to never come back. I work in hair care. I'm pretty sure I at least know that continually coloring hair damages the cuticle. Needless to say, Mitchell's Salon & Spa is the last place I would recommend to go for a hair salon.

1
★☆☆☆☆

I went in to get my hair highlighted at the Kenwood location by a "salon director" and paid $140. My highlights turned out chunky and spotted throughout my hair. The stylist didn't even touch the back of my head and most of my highlights were uneven and miscolored. So I had to go in the next day to have someone else fix it, and they Ctually made it worse. I then went back a THIRD time and just had them color all of my hair brown because the highlights were beyond fixing. So after everything I had gone through that week to get my hair fixed after the stylist screwed it up, including having to get my hair colored 3 times in 3 days and crying for two nights, the manager decides to be incredibly downright mean to me, calls me a liar, tells me I "know nothing about hair," and tells me to never come back. I work in hair care. I'm pretty sure I at least know that continually coloring hair damages the cuticle. Needless to say, Mitchell's Salon & Spa is the last place I would recommend to go for a hair salon.

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.

Not a fan of Mitchell's maternity massage. Who decided it was a good idea to put a pregnant woman on here back for a half hour? I was feeling shortness of breath, dizziness and I could feel my pulse it my abdomen from all the pressure. A folded-up towel was placed beneath one hip so I was lop-sided. When I said I was uncomfortable the masseuse just stopped because she didn't know what else to do. Awful.

0
★☆☆☆☆

Not a fan of Mitchell's maternity massage. Who decided it was a good idea to put a pregnant woman on here back for a half hour? I was feeling shortness of breath, dizziness and I could feel my pulse it my abdomen from all the pressure. A folded-up towel was placed beneath one hip so I was lop-sided. When I said I was uncomfortable the masseuse just stopped because she didn't know what else to do. Awful.

Pros: They have lockers for your stuff.

Cons: Above average prices, below average service.

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If this appears twice, sorry about that!! I was having trouble getting it to post.
I went to Mitchell's Day Salon, across from the Kenwood Mall the other night. The young ladies that greeted me were exceptional. They offered me a hot tea before the night began. I was with a middle aged women named Liz, who was very witty!! She was waiting for me outside of the dressing room with a glass of water. I liked the fact that she realized I was tired and just wanted to be pampered !! Her hands were strong, and she really left me wiped out when we were done. Liz, my massage person, informed me about the shower, which I most certainly took advantage of !! I LOVED the shampoo and rinse that was offered. My legs, the small of my back, and my neck region feel just wonderful today!! She told me about the new spa opening up, and I will look forward to this after the New Year. A very calming evening, which led to a very calming night at home.
Thank You,

2
★★★★☆

If this appears twice, sorry about that!! I was having trouble getting it to post.
I went to Mitchell's Day Salon, across from the Kenwood Mall the other night. The young ladies that greeted me were exceptional. They offered me a hot tea before the night began. I was with a middle aged women named Liz, who was very witty!! She was waiting for me outside of the dressing room with a glass of water. I liked the fact that she realized I was tired and just wanted to be pampered !! Her hands were strong, and she really left me wiped out when we were done. Liz, my massage person, informed me about the shower, which I most certainly took advantage of !! I LOVED the shampoo and rinse that was offered. My legs, the small of my back, and my neck region feel just wonderful today!! She told me about the new spa opening up, and I will look forward to this after the New Year. A very calming evening, which led to a very calming night at home.
Thank You,

Pros: middle age female theripist are GREAT

Cons: parking, surrounding noises

.

I love to get my nails done and have for years! I mainly use Sableux Salon and Spa but was sad when my nail tech left, so I tried Mitchells. Well lets just say I will NEVER be back! Two of my friends and I went into the salon in Kenwood for pedicures. One out of the three of us had an overall good experience. My one friend had it the worst, her two big toes were so sore and sinsitive after her pedicure that she had to be careful what shoes to wear. The young girl doing her service was quite and pretty but clueless on what she was doing. My nail tech was experienced and very pleasant but cut my big toe nails too deep on the corners and it hurt!
I was asking my tech questions and making conversation about where I used to go for pedicure and I told her Sableux uses Creative product. She said Mitchells buys whatever is on sale and that they dont stick with a certain line of products. I find this strange since they charge such outragous prices! Also the polish selection was awful. They maybe had 20 colors to pick from.
The nail techs at Mitchells used a razor on our calluses and I know the gal at Sableux had told me that was against state law! BE CAREFUL!!! I think this is crazy, a company this big should keep a better eye on its employees!
Overall I think Mitchells is not that great! I wasn't impressed with the atmosphere, the staff, or the products!
I'm not that thrilled with Sableux right now either but at least they use good product and not an illegal razor!!!
Ladies dont be fooled by all the fancy commercials........This salon isn't that great!!!

0
★☆☆☆☆

I love to get my nails done and have for years! I mainly use Sableux Salon and Spa but was sad when my nail tech left, so I tried Mitchells. Well lets just say I will NEVER be back! Two of my friends and I went into the salon in Kenwood for pedicures. One out of the three of us had an overall good experience. My one friend had it the worst, her two big toes were so sore and sinsitive after her pedicure that she had to be careful what shoes to wear. The young girl doing her service was quite and pretty but clueless on what she was doing. My nail tech was experienced and very pleasant but cut my big toe nails too deep on the corners and it hurt!
I was asking my tech questions and making conversation about where I used to go for pedicure and I told her Sableux uses Creative product. She said Mitchells buys whatever is on sale and that they dont stick with a certain line of products. I find this strange since they charge such outragous prices! Also the polish selection was awful. They maybe had 20 colors to pick from.
The nail techs at Mitchells used a razor on our calluses and I know the gal at Sableux had told me that was against state law! BE CAREFUL!!! I think this is crazy, a company this big should keep a better eye on its employees!
Overall I think Mitchells is not that great! I wasn't impressed with the atmosphere, the staff, or the products!
I'm not that thrilled with Sableux right now either but at least they use good product and not an illegal razor!!!
Ladies dont be fooled by all the fancy commercials........This salon isn't that great!!!

Pros: right on time

Cons: atmosphere, product selection

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A spa should be more than a pretty place to visit. It should provide superior quality services at a price consistent with the quality provided. Mitchell's just is NOT all that it claims to be. I have used Mitchell's off and on for 17 years, and just when I think it has improved, they do something that is really poor. Recently before an important event, they rearranged my spa services and assigned me to different technicians without asking or calling to tell me. Not only did I then have to wait 30 minutes after I arrived for the appointments, but also some of the services were very poorly done.

My children have had their hair cut there for 6 years, generally with good results. The first bad haircut was given last week. We called to have it fixed -- 1st time I have ever done this -- and we were told that they were too busy to schedule a redo until mid next week. I had to go all the way up the line of management to get the fix done, and even then the original stylist was unavailable. My other child's cut went well enough, except that we were told that the stylist was too booked to style her hair -- at $36, that seemed unreasonable.

Mitchell's is pretty on the outside, but really rough behind the scenes. It is a money making machine. The bottom line is how products are suggested by the employees. The services depend GREATLY on who performs them. A rare few are fabulous, some are very good, most are average, and others, like Liz at Kenwood, are terrible.

I would have never written this review except that Mitchell's just sent me an e-mail asking me to vote for them as the best spa in Cincinnati. How else could I respond? If they are the best that Cincinnati has to offer, then we are really in bad shape!

Respectfully submitted by a disappointed, disillusioned, and overpaying customer.

1
★★★☆☆

A spa should be more than a pretty place to visit. It should provide superior quality services at a price consistent with the quality provided. Mitchell's just is NOT all that it claims to be. I have used Mitchell's off and on for 17 years, and just when I think it has improved, they do something that is really poor. Recently before an important event, they rearranged my spa services and assigned me to different technicians without asking or calling to tell me. Not only did I then have to wait 30 minutes after I arrived for the appointments, but also some of the services were very poorly done.

My children have had their hair cut there for 6 years, generally with good results. The first bad haircut was given last week. We called to have it fixed -- 1st time I have ever done this -- and we were told that they were too busy to schedule a redo until mid next week. I had to go all the way up the line of management to get the fix done, and even then the original stylist was unavailable. My other child's cut went well enough, except that we were told that the stylist was too booked to style her hair -- at $36, that seemed unreasonable.

Mitchell's is pretty on the outside, but really rough behind the scenes. It is a money making machine. The bottom line is how products are suggested by the employees. The services depend GREATLY on who performs them. A rare few are fabulous, some are very good, most are average, and others, like Liz at Kenwood, are terrible.

I would have never written this review except that Mitchell's just sent me an e-mail asking me to vote for them as the best spa in Cincinnati. How else could I respond? If they are the best that Cincinnati has to offer, then we are really in bad shape!

Respectfully submitted by a disappointed, disillusioned, and overpaying customer.

Pros: pretty decor, convenient locations, lots of services offered

Cons: quality variable -- many mediocre, too expensive for the quality received, management not interested in customer feedback

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I had been going to Mitchells for a few years, I had my daughters makeup hair and nails done for her 15 (Quince), they did a really great job, but I don't go anymore due to the fact that I have had some good cuts some not so good, and the same with color sometimes it's really good work and sometimes the color doesnt even match the previous color. For the price it should be more consistant. I can go elsewhere and pay the same or lower prices for the same quality service with better quality cut and color.

1
★★★☆☆

I had been going to Mitchells for a few years, I had my daughters makeup hair and nails done for her 15 (Quince), they did a really great job, but I don't go anymore due to the fact that I have had some good cuts some not so good, and the same with color sometimes it's really good work and sometimes the color doesnt even match the previous color. For the price it should be more consistant. I can go elsewhere and pay the same or lower prices for the same quality service with better quality cut and color.

Pros: atmosphere

Cons: not good quality for the price

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You feel like a pampered queen when you go to Mitchell's! It's the best getaway in the city to remove yourself from it all!

2
★★★★★

You feel like a pampered queen when you go to Mitchell's! It's the best getaway in the city to remove yourself from it all!

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I have been a client of Mitchell's Salon and Day Spa Kenwood for 10 years. I moved here from Dallas, and was very concerned about finding a place that would measure up to the quality of the salon I was used to in Dallas. I had nothing to worry about! I leave Mitchell's feeling beautiful and delighted every week. Everyone, from the welcoming staff at the front desk, to my incredible and adorable stylist is superb. You just can't go wrong in choosing Mitchells for hair, nails, and their spa services. If it sounds like I work for Mitchells, I don't, but I wish one of my girls did. I would save a lot of money, for sure.

2
★★★★★

I have been a client of Mitchell's Salon and Day Spa Kenwood for 10 years. I moved here from Dallas, and was very concerned about finding a place that would measure up to the quality of the salon I was used to in Dallas. I had nothing to worry about! I leave Mitchell's feeling beautiful and delighted every week. Everyone, from the welcoming staff at the front desk, to my incredible and adorable stylist is superb. You just can't go wrong in choosing Mitchells for hair, nails, and their spa services. If it sounds like I work for Mitchells, I don't, but I wish one of my girls did. I would save a lot of money, for sure.

Pros: Expert services, lovely staff, calming atmosphere

Cons: A bit on the the pricey side

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Great customer service, all services provided are done by highly skilled consultants, always with my best interests at heart. They make every effort to accomodate my needs. All of the products they use are of the highest quality, and produce the best results. I especially love the nail and esthiology services.

2
★★★★★

Great customer service, all services provided are done by highly skilled consultants, always with my best interests at heart. They make every effort to accomodate my needs. All of the products they use are of the highest quality, and produce the best results. I especially love the nail and esthiology services.

Pros: Great ambiance, products are wonderful, best are the associates who provide the services.

Cons: Parking is a major problem-sometimes making acess difficult.

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I moved here from Houston approximately 12 years ago. I knew nothing about the salons in Cincy. I searched and read information on all the salons. I chose Mitchells because they seemed to be the quality salon I was looking for. Having lived in different major cities I was always on the lookout for the best salon in each city.

Two years later my daughter moved to Cincy and without hesitation I let her know she must go to Mitchells. We are both extremely particular about our hair and not easily satisfied. We know what we want and to this day Mitchells has met the challenge.

The designers at Mitchells are always being trained and educated on the latest styles, cuts and products. Their education programs are always evolving.

The proof is the constant and consistent compliments we both receive from people who ask us "who does your hair"? We never settle for mediocrity!

Thank you Mitchells for providing the best of everything!

Elaine Palladino

2
★★★★★

I moved here from Houston approximately 12 years ago. I knew nothing about the salons in Cincy. I searched and read information on all the salons. I chose Mitchells because they seemed to be the quality salon I was looking for. Having lived in different major cities I was always on the lookout for the best salon in each city.

Two years later my daughter moved to Cincy and without hesitation I let her know she must go to Mitchells. We are both extremely particular about our hair and not easily satisfied. We know what we want and to this day Mitchells has met the challenge.

The designers at Mitchells are always being trained and educated on the latest styles, cuts and products. Their education programs are always evolving.

The proof is the constant and consistent compliments we both receive from people who ask us "who does your hair"? We never settle for mediocrity!

Thank you Mitchells for providing the best of everything!

Elaine Palladino

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I used to go to another local salon which is popular, then I decided to try Mitchell's. I'm glad I did. The service and people were excellent! Not only were some services cheaper, I felt very well cared for. I would definitely recommend this salon!

2
★★★★★

I used to go to another local salon which is popular, then I decided to try Mitchell's. I'm glad I did. The service and people were excellent! Not only were some services cheaper, I felt very well cared for. I would definitely recommend this salon!

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I have been a client of Mitchell's in Kenwood for over 20 years. I can't think of going anywhere else. During all this time, they are so good that I have only had two different hairdressers and two different manicurists in all that time.

2
★★★★★

I have been a client of Mitchell's in Kenwood for over 20 years. I can't think of going anywhere else. During all this time, they are so good that I have only had two different hairdressers and two different manicurists in all that time.

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I've had nothing but great service from Mitchells. Their staff is highly trained, and I always get the best color,
highlights and cut. I have been a customer for about four years and have found the best girl to do my hair and that is Michelle in the Kenwood salon. I have also had massages and facials all of which have been the great, I love the Hot Rock Massage. I will say the prices are a bit high, but in my opinion you get what you pay for.

2
★★★★★

I've had nothing but great service from Mitchells. Their staff is highly trained, and I always get the best color,
highlights and cut. I have been a customer for about four years and have found the best girl to do my hair and that is Michelle in the Kenwood salon. I have also had massages and facials all of which have been the great, I love the Hot Rock Massage. I will say the prices are a bit high, but in my opinion you get what you pay for.

Pros: highly trained staff

Cons: is a bit pricy

.

When I moved to Cincy from Chicago, my wife mentioned wanting a Spa day. Since it was close to Mothers Day, she mentioned getting her a certificate at Mitchell's, and have been doing so for her Birthday, Mother's Day, Valentine's Day, any time for a special occasion. She also goes to get Haircuts, as well as manicures and pedicures as often as she can. She loves the Kenwood location, but has also been to the West Chester location. She mentioned no place is better in Cincy than Mitchell's.

2
★★★★★

When I moved to Cincy from Chicago, my wife mentioned wanting a Spa day. Since it was close to Mothers Day, she mentioned getting her a certificate at Mitchell's, and have been doing so for her Birthday, Mother's Day, Valentine's Day, any time for a special occasion. She also goes to get Haircuts, as well as manicures and pedicures as often as she can. She loves the Kenwood location, but has also been to the West Chester location. She mentioned no place is better in Cincy than Mitchell's.

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I just moved to Cincy and was looking for a new place to do my highlights and cut. I heard a few good things about Mitchell's, so I thought I would try it out. I paid $150 for streaky highlights and an uneven cut. I had to go home and cut off pieces of my hair that the "stylist" missed. Such a waste of money, I will not go back.

1
★★☆☆☆

I just moved to Cincy and was looking for a new place to do my highlights and cut. I heard a few good things about Mitchell's, so I thought I would try it out. I paid $150 for streaky highlights and an uneven cut. I had to go home and cut off pieces of my hair that the "stylist" missed. Such a waste of money, I will not go back.

Pros: Nice salon atmosphere

Cons: Price, quality

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I tried Mitchells in Kenwood after being disappointed by a rude stylist at the Mitchells in Northgate. The girl I had was horrible. When I asked for her opinion on how I should cut my hair she said "I don't know" and "it's up to you" over and over. I'm sorry, but if I'm paying you that much, you need to have an opinion. You are supposed to be the expert and should be able to make recommendations on what will look good or not look good with a particular person's type of hair. She also had a station that was right by the area where they did nails and the fumes from the fake nails were making me sick the entire time I was there. It was overpowering and I have no idea how the stylists work in that environment. For the price I paid, the service and atmosphere were terrible and I have not gone back to ANY Mitchells salons since this experience.

1
★☆☆☆☆

I tried Mitchells in Kenwood after being disappointed by a rude stylist at the Mitchells in Northgate. The girl I had was horrible. When I asked for her opinion on how I should cut my hair she said "I don't know" and "it's up to you" over and over. I'm sorry, but if I'm paying you that much, you need to have an opinion. You are supposed to be the expert and should be able to make recommendations on what will look good or not look good with a particular person's type of hair. She also had a station that was right by the area where they did nails and the fumes from the fake nails were making me sick the entire time I was there. It was overpowering and I have no idea how the stylists work in that environment. For the price I paid, the service and atmosphere were terrible and I have not gone back to ANY Mitchells salons since this experience.

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I tried this salon on a recommendation from a friend. I loved the personality of the first girl I tried (Kim N.), but she was definitely newer and not yet adept at doing the layering techniques needed for short hair to look nice while growing out.

I decided to advance a few levels and try Michelle for $55+ (little pricey). Michelle was completely ??not present? in working with me, and the first time she just cut my hair dry (no shampoo) and that was it. It was better than what I??d found in Cincinnati so far so I went back even though I didn't like her personality, and I really didn??t like how Mitchell??s determined it??s pricing structure (the more you go, the more expensive your stylist gets instead of the individual stylist deciding when to raise his/her price). The second time, she also just did a fast "dry cut" on my hair and got me out as fast as possible. I let it grow out a little longer the second time, and that's when I realized that something was really wrong. My hair felt thin, wouldn??t style correctly, and started looking like a weird contemporary mullet.

I stopped into a salon who carried the shampoo I liked, and the kind receptionist chatted with me for a while so I decided to get a trim and see what the verdict was. The stylist I saw there was the same price with far more experience and did an honest assessment in my hair verbally and visually by showing me what was wrong. Michelle had basically stripped my hair too far to thin it out and had damaged the majority of my hair. The stylist offered a solution to try to help me as I wanted to grow my hair out for my wedding, and mentioned it may come to cutting off several inches (which I finally had to do). [A second stylist at a reputable salon in another major city also mentioned he could tell a stylist earlier in the year had destroyed my hair and the last one had tried to save it before I mentioned anything!]

Mitchell??s at Kenwood is WAY overpriced for the hair service you get? the value would be $15-$35 in other comparable major cities, and not the actual cost of $50+ for the higher, ??experienced? levels. If you want a great haircut by competent people at a comparable price, go to Hair Studio Blue instead!

1
★☆☆☆☆

I tried this salon on a recommendation from a friend. I loved the personality of the first girl I tried (Kim N.), but she was definitely newer and not yet adept at doing the layering techniques needed for short hair to look nice while growing out.

I decided to advance a few levels and try Michelle for $55+ (little pricey). Michelle was completely ??not present? in working with me, and the first time she just cut my hair dry (no shampoo) and that was it. It was better than what I??d found in Cincinnati so far so I went back even though I didn't like her personality, and I really didn??t like how Mitchell??s determined it??s pricing structure (the more you go, the more expensive your stylist gets instead of the individual stylist deciding when to raise his/her price). The second time, she also just did a fast "dry cut" on my hair and got me out as fast as possible. I let it grow out a little longer the second time, and that's when I realized that something was really wrong. My hair felt thin, wouldn??t style correctly, and started looking like a weird contemporary mullet.

I stopped into a salon who carried the shampoo I liked, and the kind receptionist chatted with me for a while so I decided to get a trim and see what the verdict was. The stylist I saw there was the same price with far more experience and did an honest assessment in my hair verbally and visually by showing me what was wrong. Michelle had basically stripped my hair too far to thin it out and had damaged the majority of my hair. The stylist offered a solution to try to help me as I wanted to grow my hair out for my wedding, and mentioned it may come to cutting off several inches (which I finally had to do). [A second stylist at a reputable salon in another major city also mentioned he could tell a stylist earlier in the year had destroyed my hair and the last one had tried to save it before I mentioned anything!]

Mitchell??s at Kenwood is WAY overpriced for the hair service you get? the value would be $15-$35 in other comparable major cities, and not the actual cost of $50+ for the higher, ??experienced? levels. If you want a great haircut by competent people at a comparable price, go to Hair Studio Blue instead!

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I like the atmosphere and the staff is friendly. I have had two massages. The first was better than average. The second made me feel as if I had a trainee doing the massage. My wife's first two hair cuts were okay and the color was very good the first time. The second time she had her hair colored she ended up with a very different color when it should have been the same. I can say that we are going to be looking for a place with more consistancy in the quality of service.

1
★★☆☆☆

I like the atmosphere and the staff is friendly. I have had two massages. The first was better than average. The second made me feel as if I had a trainee doing the massage. My wife's first two hair cuts were okay and the color was very good the first time. The second time she had her hair colored she ended up with a very different color when it should have been the same. I can say that we are going to be looking for a place with more consistancy in the quality of service.

Pros: Staff, Waiting time, atmosphere

Cons: inconsistant quality

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Five-location salon and day spa keeps things intimate despite its size, with personalized hair care and attentive body work.

 

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