Best Buy

★★☆☆☆
Expert Service, Unbeatable Price.
  • 178 Thf Blvd

    Chesterfield, MO 63005

    Map & Directions
  • 877-211-9810

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I purchased a Droid phone 6 months ago from the Chesterfield location [store 143] with the promise [from associate Ryan Simpson] that the black tie protection plan would cover all accidental damage with an on-site replacement.\n\nWhen trying to take advantage of this to repair a faulty screen, I was told that the phone would need to be shipped off for service [up to a week] and only if it was deemed irreparable would I receive a new phone. Best Buy managers were unwilling to honor the on-site replacement, and were unwilling to refund any part of the black tie plan as a compromise to the situation.\n\nIt took nearly 20 days to get my phone repaired, it was shipped back without the battery, and the replacement battery offered in the store would not fit my phone. I was offered a compensated offer to purchase the correct battery at a nearby Batteries Plus.\n\nIt took over 2 hours to get my replacement returned to me in the store due to the issues with the battery and with reactivation of the Droid.\n\nI will be canceling both BTP plans for my two phones and will not be buying phones from Best Buy again. \n\nEven when calling for service updates, my wait time to speak with an associate was 12 minutes on my first call and 19 minutes to speak to a manager when debating the attempted refund of the BTP.

0
★☆☆☆☆

I purchased a Droid phone 6 months ago from the Chesterfield location [store 143] with the promise [from associate Ryan Simpson] that the black tie protection plan would cover all accidental damage with an on-site replacement.\n\nWhen trying to take advantage of this to repair a faulty screen, I was told that the phone would need to be shipped off for service [up to a week] and only if it was deemed irreparable would I receive a new phone. Best Buy managers were unwilling to honor the on-site replacement, and were unwilling to refund any part of the black tie plan as a compromise to the situation.\n\nIt took nearly 20 days to get my phone repaired, it was shipped back without the battery, and the replacement battery offered in the store would not fit my phone. I was offered a compensated offer to purchase the correct battery at a nearby Batteries Plus.\n\nIt took over 2 hours to get my replacement returned to me in the store due to the issues with the battery and with reactivation of the Droid.\n\nI will be canceling both BTP plans for my two phones and will not be buying phones from Best Buy again. \n\nEven when calling for service updates, my wait time to speak with an associate was 12 minutes on my first call and 19 minutes to speak to a manager when debating the attempted refund of the BTP.

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Use them if you have to. If you do have to use them, make sure to mortgage the house to gather enough cash.

Pros: you have a store to go to when your computer dies, unlike the neighborhood 12 year old nerd
Cons: Every task you give them to do costs ALOT of money. Don't think the $229 is the final bill! The experience level of your Agent may vary...by 20 years in some cases. A 1 hour job for an experienced agent may take 10 hours (no kidding!) for a rookie. They don't always carry everything they need to complete the job, and they will call back to support for help...often.

Never again.

1
★☆☆☆☆

Use them if you have to. If you do have to use them, make sure to mortgage the house to gather enough cash.

Pros: you have a store to go to when your computer dies, unlike the neighborhood 12 year old nerd
Cons: Every task you give them to do costs ALOT of money. Don't think the $229 is the final bill! The experience level of your Agent may vary...by 20 years in some cases. A 1 hour job for an experienced agent may take 10 hours (no kidding!) for a rookie. They don't always carry everything they need to complete the job, and they will call back to support for help...often.

Never again.

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is the correct number

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★★★★★

is the correct number

Pros: 636-536-2303

 

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