Appliance World

★★★☆☆
  • 17045 W Capitol Dr

    Brookfield, WI 53005

    Cross street: Capitol & Calhoun

    Map & Directions
  • 262-790-5577

About Appliance World

Hours
Monday - Friday 9am - 8pm Saturday 9am - 6pm Sunday 11am - 5pm

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Within the last year, we purchased a range top, a dishwasher, a washer, and a dryer from the manager, Steve McAndrews. He REALLY knew his stuff, and was very helpful and easy to deal with at purchase...but his true ability came through when the washer turned out to be a lemon. He immediately ordered us a brand new one, which was delivered less than 3 short weeks later. No argument, no excuses -- just an apology, and a super quick remedy. We won't ever go any place else!!

2
★★★★★

Within the last year, we purchased a range top, a dishwasher, a washer, and a dryer from the manager, Steve McAndrews. He REALLY knew his stuff, and was very helpful and easy to deal with at purchase...but his true ability came through when the washer turned out to be a lemon. He immediately ordered us a brand new one, which was delivered less than 3 short weeks later. No argument, no excuses -- just an apology, and a super quick remedy. We won't ever go any place else!!

Pros: managers really know appliances

.

I ordered a range from Appliance World and it finally got delivered 2 weeks later. This was after I was told they had it in stock. They gave me the name of an appliance installer to connect a gas line. The installer came very fast, connected the line and was great. On delivery day the guys broke a foot off of my new range, didn't unwrap it, left it in the middle of my kitchen tilted to the side and said they couldn't connect it because the gas line didn't have a shut off valve upstairs. Excuse me...I used YOUR installer!! I had to call the installer, pay him extra and he connected my stove. I am still waiting for the foot to be fixed. I was given a wood shim. Manager (Todd) said someone was going to call me about it. Still waiting for that call. I was going to buy a refrigerator, dishwasher and microwave from them but have decided to go someplace else. Quality of service was horrible.
Don't bother.

0
★☆☆☆☆

I ordered a range from Appliance World and it finally got delivered 2 weeks later. This was after I was told they had it in stock. They gave me the name of an appliance installer to connect a gas line. The installer came very fast, connected the line and was great. On delivery day the guys broke a foot off of my new range, didn't unwrap it, left it in the middle of my kitchen tilted to the side and said they couldn't connect it because the gas line didn't have a shut off valve upstairs. Excuse me...I used YOUR installer!! I had to call the installer, pay him extra and he connected my stove. I am still waiting for the foot to be fixed. I was given a wood shim. Manager (Todd) said someone was going to call me about it. Still waiting for that call. I was going to buy a refrigerator, dishwasher and microwave from them but have decided to go someplace else. Quality of service was horrible.
Don't bother.

Pros: Salesman was great. Aren't they always...

Cons: Delivery and installation horrible! Once you buy it they are done with you.

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