Banfield Pet Hospital

★★☆☆☆
  • 711 US Hwy 41

    Schererville, IN 46375

    Map & Directions
  • 219-865-9345

About Banfield Pet Hospital

Categories
  • Veterinarians
  • Animal Hospitals
  • Pet Services
Hours
M Closed, Tu 7am-5pm, W 7am-7pm, Th 7am-5pm, F 7am-7pm, Sa 7am-5pm, Su Closed
Phones
  • Fax (219-865-9350)
Year Established
  • 2006

Pets & Animals

Pets & Animals
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1.5 2
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Last year we adopted a cat from a pet rescue organization. We took her to Banfield for her physical shortly after becoming part of our family. At that time we were told that she had cancer in both of her eyes and didn't have long to live. We were encouraged to put her down at that time. We chose to take her home and keep her comfortable as long as we could. Well it has been over a year and she is still alive and well with no signs of illness. The kicker is that Banfield had the nerve to call us in September to let us know that her rabies shot was due. I asked them why they were calling when we were told she only had days to live. The girl on the phone was very appologetic, but I let her know that we would never be back there.

0
★☆☆☆☆

Last year we adopted a cat from a pet rescue organization. We took her to Banfield for her physical shortly after becoming part of our family. At that time we were told that she had cancer in both of her eyes and didn't have long to live. We were encouraged to put her down at that time. We chose to take her home and keep her comfortable as long as we could. Well it has been over a year and she is still alive and well with no signs of illness. The kicker is that Banfield had the nerve to call us in September to let us know that her rabies shot was due. I asked them why they were calling when we were told she only had days to live. The girl on the phone was very appologetic, but I let her know that we would never be back there.

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As a first time pet owner, I was unaware that my pet dog needed shots every year. I found out when I was making a reservation at our boarders. So I was looking to get him checked out, and get his shots. I called Banfield because we take him to pets mart for grooming anyways. The lady on the phone gave me prices for the shots, then proceeded to pitch the information about their Optimum Wellness Program. So I took him in thinking that the Program was a good idea. I got there early, but the wait time even after my appointment was a little lengthy, and the vet nurse was a little pushy, and sarcastically compassionate. My dog didn't want his temperature taken, and she persisted in taking it in the room, then removed him from the room to take it and the heart worm test. They stated the heart worm test was required to get on the Wellness plan, and if it was negative he could get on it. They brought my dog back to me dehydrated, anxious, and excited. They offered him water, which invoked vomiting because he was so excited and slurped the water extra fast. And at this point we waited 30minutes (for heart worm test results), then more time to see the doctor. When the doctor came in he said my dog was generally healthy, but needed the shots I had requested, and his ears clean. He also stated (after i had been charged for all these tests) That he could not put my dog on the optimum wellness plan because he was thrashing and aggressive while they were trying to take his temperature (in his butt mind you). My dog was running from the nurse trying to take his temperature, and is anything but AGGRESSIVE. He stated after I bring him a few more times (translation spend more money with them...) then he could possibly go on the plan if he was more comfortable with them performing procedures. Then he began to up-sell ear cleaning products, and flea and heart worm protection products, but at this point I was just ready to go because I felt very cheated and deceived. They also told me my dog needed boosters of the distemper vaccine he had just got from them within 3 weeks. This would cost me another $60-70. After verifying with two other vets, I found that he doesn't even need it. I feel like they lured me in, and pulled a bait and switch, and then up-charged me. Honestly, this is comparable to my health insurance telling they can't insure my kids because my kids don't like shots. I am very frustrated because my bill ended up being twice what it would have been if had have taken him to the Welfare league as I started to.

2
★★☆☆☆

As a first time pet owner, I was unaware that my pet dog needed shots every year. I found out when I was making a reservation at our boarders. So I was looking to get him checked out, and get his shots. I called Banfield because we take him to pets mart for grooming anyways. The lady on the phone gave me prices for the shots, then proceeded to pitch the information about their Optimum Wellness Program. So I took him in thinking that the Program was a good idea. I got there early, but the wait time even after my appointment was a little lengthy, and the vet nurse was a little pushy, and sarcastically compassionate. My dog didn't want his temperature taken, and she persisted in taking it in the room, then removed him from the room to take it and the heart worm test. They stated the heart worm test was required to get on the Wellness plan, and if it was negative he could get on it. They brought my dog back to me dehydrated, anxious, and excited. They offered him water, which invoked vomiting because he was so excited and slurped the water extra fast. And at this point we waited 30minutes (for heart worm test results), then more time to see the doctor. When the doctor came in he said my dog was generally healthy, but needed the shots I had requested, and his ears clean. He also stated (after i had been charged for all these tests) That he could not put my dog on the optimum wellness plan because he was thrashing and aggressive while they were trying to take his temperature (in his butt mind you). My dog was running from the nurse trying to take his temperature, and is anything but AGGRESSIVE. He stated after I bring him a few more times (translation spend more money with them...) then he could possibly go on the plan if he was more comfortable with them performing procedures. Then he began to up-sell ear cleaning products, and flea and heart worm protection products, but at this point I was just ready to go because I felt very cheated and deceived. They also told me my dog needed boosters of the distemper vaccine he had just got from them within 3 weeks. This would cost me another $60-70. After verifying with two other vets, I found that he doesn't even need it. I feel like they lured me in, and pulled a bait and switch, and then up-charged me. Honestly, this is comparable to my health insurance telling they can't insure my kids because my kids don't like shots. I am very frustrated because my bill ended up being twice what it would have been if had have taken him to the Welfare league as I started to.

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Message from Banfield Pet Hospital

Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

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