Keystone Chevrolet

★★★★☆
"If your car doesn't say Keystone Chevrolet, then you've paid too much!" Call us at 1-855-763-6257 for your next vehicle purchase!
  • 8700 Charles Page Blvd

    Sand Springs, OK 74063

    Map & Directions
  • 918-245-2201

4.1852 27
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I called at approx 8am Saturday morning (2-9-13) to get a price and schedule to get my ignition lock replaced on one of my Chevy service vans. I was told that I would get a call back right away. At 9am I called back and was told they

3
★★★★★

I called at approx 8am Saturday morning (2-9-13) to get a price and schedule to get my ignition lock replaced on one of my Chevy service vans. I was told that I would get a call back right away. At 9am I called back and was told they

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I just received what appeared to be a rather important tax document in the mail. The way the envelope was designed it looked like a 1099 that had been reported to the IRS. A copy of a 1099 is required to be delivered to the taxpayer during the month of January for computing tax liability. When I opened it I found an ADVISORY NOTICE from Keystone Cheverolet. It was obvious they intentionally designed this letter to dupe someone into thinking they received an IRS related tax document.
I WILL NEVER DO BUSINESS with a company that pulls this sort of crap and you should not either. They have no respect for my time so why would I expect them to treat me any different when it came to a business deal?

1
★☆☆☆☆

I just received what appeared to be a rather important tax document in the mail. The way the envelope was designed it looked like a 1099 that had been reported to the IRS. A copy of a 1099 is required to be delivered to the taxpayer during the month of January for computing tax liability. When I opened it I found an ADVISORY NOTICE from Keystone Cheverolet. It was obvious they intentionally designed this letter to dupe someone into thinking they received an IRS related tax document.
I WILL NEVER DO BUSINESS with a company that pulls this sort of crap and you should not either. They have no respect for my time so why would I expect them to treat me any different when it came to a business deal?

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Very satisfying experience with Bentley. No pressure. Very helpful salesman. Thought we got a good deal after making comparisons online.

3
★★★★★

Very satisfying experience with Bentley. No pressure. Very helpful salesman. Thought we got a good deal after making comparisons online.

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We came back to Keystone Chevrolet to look for a vehicle for my son and the Sales staff went beyond our expectations in finding a good reliable vehicle for a good price and also securing the financing we needed.

3
★★★★★

We came back to Keystone Chevrolet to look for a vehicle for my son and the Sales staff went beyond our expectations in finding a good reliable vehicle for a good price and also securing the financing we needed.

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It was a very pleasurable experience..The internet specialist Jason was great...he called within three minutes from the internet search...wow!! Our salesman Bentley was extremely helpful and gave us all the options we were looking

3
★★★★★

It was a very pleasurable experience..The internet specialist Jason was great...he called within three minutes from the internet search...wow!! Our salesman Bentley was extremely helpful and gave us all the options we were looking

.

Excellent, worked with us very well. We came with certain expectations, but came away with a lot more.

3
★★★★★

Excellent, worked with us very well. We came with certain expectations, but came away with a lot more.

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\t\t\nMy experience was very good. Fast service and friendly people. They have a wide variety of vehicles to choose from and fair pricing. I would definitely recommend friends and/or family to purchase a car from here.

2
★★★★★

\t\t\nMy experience was very good. Fast service and friendly people. They have a wide variety of vehicles to choose from and fair pricing. I would definitely recommend friends and/or family to purchase a car from here.

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Have had great experience at Keystone. I bring my truck for service at Keystone. I had brought my truck in and started walking around the lot and they let me test drive a diesel truck. Brad Adams was pretty knowledgeable about the vehicles and we started looking at a new one. Found the one I liked and everything was fairly easy from there. \n

2
★★★★☆

Have had great experience at Keystone. I bring my truck for service at Keystone. I had brought my truck in and started walking around the lot and they let me test drive a diesel truck. Brad Adams was pretty knowledgeable about the vehicles and we started looking at a new one. Found the one I liked and everything was fairly easy from there. \n

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great customer service was given. John Adams was incredible... I have purchased my last four cars from keystone and will continue to do business with them...

2
★★★★★

great customer service was given. John Adams was incredible... I have purchased my last four cars from keystone and will continue to do business with them...

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Our experience was very good and we always come back. Bentley always takes care of us.

2
★★★★★

Our experience was very good and we always come back. Bentley always takes care of us.

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My salesman Lesie tried very hard to find me a car that could fit my budget .Every one was very kind and helpfull.

2
★★★★★

My salesman Lesie tried very hard to find me a car that could fit my budget .Every one was very kind and helpfull.

.

It has been no stress. The environment of this place is very friendly and willing to help you with any circumstance you are in to put you in a better situation (new car).

2
★★★★☆

It has been no stress. The environment of this place is very friendly and willing to help you with any circumstance you are in to put you in a better situation (new car).

.

Chris did real good job showing me the 3500. I aint' found too many salemans that knew too much about 3500's but Chris did. Was just drivin by cause I hadn't found what I was lookin for. Saw all the trucks on the lot so I figured I would pull in. They had what I wanted and I was in and out pretty quick.

2
★★★★★

Chris did real good job showing me the 3500. I aint' found too many salemans that knew too much about 3500's but Chris did. Was just drivin by cause I hadn't found what I was lookin for. Saw all the trucks on the lot so I figured I would pull in. They had what I wanted and I was in and out pretty quick.

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The sales team made the purchase an easy and fast experience. Mark did a great job in answering all our questions and facilitating the process.

2
★★★★★

The sales team made the purchase an easy and fast experience. Mark did a great job in answering all our questions and facilitating the process.

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I had a very good visit with thes fellers. Especially Jason Mix and Danny Henderson. I was looking online for a van and called up the number, dang if Jason didn't pick up the phone. He got me in contact with Danny. Next thing I know Danny called me up. I got to talking to him and told him what I was needing. We spoke for a few minutes and I went on down to see him. He took good care of me. Not only did he sell me the van but he talked me into a truck too. Them some Good o'l boy's. So go on down there and tell them poor boy Brian sent you.

2
★★★★★

I had a very good visit with thes fellers. Especially Jason Mix and Danny Henderson. I was looking online for a van and called up the number, dang if Jason didn't pick up the phone. He got me in contact with Danny. Next thing I know Danny called me up. I got to talking to him and told him what I was needing. We spoke for a few minutes and I went on down to see him. He took good care of me. Not only did he sell me the van but he talked me into a truck too. Them some Good o'l boy's. So go on down there and tell them poor boy Brian sent you.

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Jennefer was very helpful. We would recomend her to anyone. Really everyone out there is really nice. Very happy with our car.

2
★★★★☆

Jennefer was very helpful. We would recomend her to anyone. Really everyone out there is really nice. Very happy with our car.

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I told them what I wanted, they gave me some choices and I picked the one I wanted and I was in and out of the dealership within 2 hours. They gave me more on my trade than other dealership.

2
★★★★★

I told them what I wanted, they gave me some choices and I picked the one I wanted and I was in and out of the dealership within 2 hours. They gave me more on my trade than other dealership.

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I thought the service was great i didnt have any trouble I didnt have to wait for a salesman he got us in to a car in our price range in no time at all...

2
★★★★★

I thought the service was great i didnt have any trouble I didnt have to wait for a salesman he got us in to a car in our price range in no time at all...

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Very good, excellent. Bently showd us everything we wanted to look at. He was very good salesman. Very knowledgeable about every vehicle we looked at. We would recommend anyone to come out to Keystone and work with Andy or Bently.

2
★★★★★

Very good, excellent. Bently showd us everything we wanted to look at. He was very good salesman. Very knowledgeable about every vehicle we looked at. We would recommend anyone to come out to Keystone and work with Andy or Bently.

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While Keystone lied in their report to the BBB, Scott, the service manager has just informed me over the phone that he IS NOT willing to fix the vehicle he was paid to fix. Instead, he wants to keep the deductible and payment for a repair on something else he did that did not affect the problem whatsover. Again, the delaership's underhanded tactics to lie and screw their customers should be noted by the community. I have filed the response to their lies to the BBB and I would highly suggest you do your research before trusting this dealership with your money or business. I wish I had. There was not 74% oil life left or the add engine oil light would not have been on...LIE. If fixing the vehicle is beneficial for them why are they refusing to do so?..LIE. Just beware and do your homework and consider yourself FOREWARNED!!!\r\n\r\nWhile many electronic issues can be diagnosed using their computer, not all Mechanical issues are diagnosed from the computer. This is where Keystone Service Diagnostic abilities fail. As long as the computer can tell them what is wrong and how to fix it, you might be OK.....however, if the problem is not able to be found by a computer, they will return it saying the computer says all is good and relinquish all responsibility. Unfortunately, you are not able to trust that Keystone has thoroughly diagnosed all problems or fixed any/all of them. If they fix anything, they will keep your money and say ""we did our best."" All too often, their best is not good enough. Find a qualified service department that will stand behind their customers and their warranties instead of trying to find ways of screwing them out of more money. \r\n\r\nObviously, $100 is not going to break the bank. The issue is based on ethics, morals, and the underlying premise that dealerships that sell vehicles should be trying to take care of their customers in hopes that will build a relationship for future purchases and/or service. Keystone couldn't care less and is obvious. Their lies and tactics may suck you in initially and then later realized you have been duped and screwed by what should be a professionally run venture. Please do your homework and talk to other dealerships. I have had two tell me they were not surprised by this situation with Keystone. Other customer reviews bring to light their problems as well online.

0
★☆☆☆☆

While Keystone lied in their report to the BBB, Scott, the service manager has just informed me over the phone that he IS NOT willing to fix the vehicle he was paid to fix. Instead, he wants to keep the deductible and payment for a repair on something else he did that did not affect the problem whatsover. Again, the delaership's underhanded tactics to lie and screw their customers should be noted by the community. I have filed the response to their lies to the BBB and I would highly suggest you do your research before trusting this dealership with your money or business. I wish I had. There was not 74% oil life left or the add engine oil light would not have been on...LIE. If fixing the vehicle is beneficial for them why are they refusing to do so?..LIE. Just beware and do your homework and consider yourself FOREWARNED!!!\r\n\r\nWhile many electronic issues can be diagnosed using their computer, not all Mechanical issues are diagnosed from the computer. This is where Keystone Service Diagnostic abilities fail. As long as the computer can tell them what is wrong and how to fix it, you might be OK.....however, if the problem is not able to be found by a computer, they will return it saying the computer says all is good and relinquish all responsibility. Unfortunately, you are not able to trust that Keystone has thoroughly diagnosed all problems or fixed any/all of them. If they fix anything, they will keep your money and say ""we did our best."" All too often, their best is not good enough. Find a qualified service department that will stand behind their customers and their warranties instead of trying to find ways of screwing them out of more money. \r\n\r\nObviously, $100 is not going to break the bank. The issue is based on ethics, morals, and the underlying premise that dealerships that sell vehicles should be trying to take care of their customers in hopes that will build a relationship for future purchases and/or service. Keystone couldn't care less and is obvious. Their lies and tactics may suck you in initially and then later realized you have been duped and screwed by what should be a professionally run venture. Please do your homework and talk to other dealerships. I have had two tell me they were not surprised by this situation with Keystone. Other customer reviews bring to light their problems as well online.

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Trey, \nI have researched your issue and from what I have found our service department at Keystone Chevrolet has done everything, gone above and beyond make you a happy customer.. \nYou brought your vehicle into our service department in October 10, 2011 requesting service. \nIssue 1.You stated that the light would come on periodically despite having 74% of the oil life remaining. \nIssue 2: You stated an issue concerning acceleration from idle at time. You said it acts like it does not get gas at first then jerks and jumps off once it does. \nIssue 3: You reported the latch on back of passenger seat broken.\nIssue 4: You needed transportation\nOur response and solution: \nIssue 1: Checked for oil leaks, none apparent~ solution topped off oil. Possible reason for low oil was low from previous Oil change, which was done here on 7/15/11. Problem fixed\nIssue 2: Diagnosis showed that there was in internal failure of throttle actuator. We replaced the Throttle Actuator Control Module took it for test drive and ran diagnostic... Problem fixed.\nIssue 3: the latch was broken; we replaced the passenger seat release knob. Problem fixed.\nIssue 4: We supplied you with a rental vehicle for 5 days. Problem Fixed.\nOn October 21, 2011 \nIssue 1: You reported that the vehicle acts like not its getting gas when going from complete stop to taking off ~then it finally jerks and takes off. \nOur Response and solution:\nIssue 1: The cause of this issue: Vehicle needs total fuel system service ~ Injectors are carbonated up- you were advised of this issue back on October 10, 2011 and declined repairs. What we did: performed throttle learn rest procedure and reprogrammed ECM to check for updates to fuel system~there were no codes in the ECM or TCM~ we test drove~ transmission is not slipping or surging. We recommended you get the transmission serviced, you declined.\nOn November 21, 2011 you again came into our service department. \nIssue 1: You reported that it was running rough and sluggish upon takeoff.\nOur Response:\nThere was no check engine light on. We were unable to find any problems. Your vehicle operates as designed by General Motors. We test drove, checked fuel pressure, checked transmission shifting and your vehicle operated properly. We tried to duplicate what you said was happening. \nYou stated ?When I called Keystone back to let them know what the problem was and that it would not show up on their computer because it was mechanical and not electronic, they told me if I wanted them to look at it again that I would have to pay them another $100 deductible to fix the problem?? This information is misleading. Our service manager explained that he himself would pay your deductible if something was wrong. You refused to bring it back in or tell us exactly what the other mechanic said was the issue. Let me explain, anytime you take a vehicle into a Chevy dealership they put the vin number into their computer system. That vin number allows Chevrolet to track all issues, and repairs. Nothing is showing for your vehicle. There is no history that another dealership fixed your problem. \nCars today are much like airplanes. They have a little black box. This information is critical for service departments to know both the mechanical and the electronic. Our Service Manager offered that if you were able to re-create the problem and bring it in so we could take a ride with you then we can do something. It would be beneficial for us if you were having issues so we could be the ones to replace your transmission. The warranty company would pay us $2000. However we have to document the claim with both data and pictures in order to get the item covered. At this point our hands are tied, but we will graciously be willing to fix your issues if we are able to document them. \n

2
★★★★★

Trey, \nI have researched your issue and from what I have found our service department at Keystone Chevrolet has done everything, gone above and beyond make you a happy customer.. \nYou brought your vehicle into our service department in October 10, 2011 requesting service. \nIssue 1.You stated that the light would come on periodically despite having 74% of the oil life remaining. \nIssue 2: You stated an issue concerning acceleration from idle at time. You said it acts like it does not get gas at first then jerks and jumps off once it does. \nIssue 3: You reported the latch on back of passenger seat broken.\nIssue 4: You needed transportation\nOur response and solution: \nIssue 1: Checked for oil leaks, none apparent~ solution topped off oil. Possible reason for low oil was low from previous Oil change, which was done here on 7/15/11. Problem fixed\nIssue 2: Diagnosis showed that there was in internal failure of throttle actuator. We replaced the Throttle Actuator Control Module took it for test drive and ran diagnostic... Problem fixed.\nIssue 3: the latch was broken; we replaced the passenger seat release knob. Problem fixed.\nIssue 4: We supplied you with a rental vehicle for 5 days. Problem Fixed.\nOn October 21, 2011 \nIssue 1: You reported that the vehicle acts like not its getting gas when going from complete stop to taking off ~then it finally jerks and takes off. \nOur Response and solution:\nIssue 1: The cause of this issue: Vehicle needs total fuel system service ~ Injectors are carbonated up- you were advised of this issue back on October 10, 2011 and declined repairs. What we did: performed throttle learn rest procedure and reprogrammed ECM to check for updates to fuel system~there were no codes in the ECM or TCM~ we test drove~ transmission is not slipping or surging. We recommended you get the transmission serviced, you declined.\nOn November 21, 2011 you again came into our service department. \nIssue 1: You reported that it was running rough and sluggish upon takeoff.\nOur Response:\nThere was no check engine light on. We were unable to find any problems. Your vehicle operates as designed by General Motors. We test drove, checked fuel pressure, checked transmission shifting and your vehicle operated properly. We tried to duplicate what you said was happening. \nYou stated ?When I called Keystone back to let them know what the problem was and that it would not show up on their computer because it was mechanical and not electronic, they told me if I wanted them to look at it again that I would have to pay them another $100 deductible to fix the problem?? This information is misleading. Our service manager explained that he himself would pay your deductible if something was wrong. You refused to bring it back in or tell us exactly what the other mechanic said was the issue. Let me explain, anytime you take a vehicle into a Chevy dealership they put the vin number into their computer system. That vin number allows Chevrolet to track all issues, and repairs. Nothing is showing for your vehicle. There is no history that another dealership fixed your problem. \nCars today are much like airplanes. They have a little black box. This information is critical for service departments to know both the mechanical and the electronic. Our Service Manager offered that if you were able to re-create the problem and bring it in so we could take a ride with you then we can do something. It would be beneficial for us if you were having issues so we could be the ones to replace your transmission. The warranty company would pay us $2000. However we have to document the claim with both data and pictures in order to get the item covered. At this point our hands are tied, but we will graciously be willing to fix your issues if we are able to document them. \n

.

I purchased my vehicle from Keystone Chevrolet and had it back because of a transmission issue. I paid my $100 deductible to have the problem fixed. They called me to come pick the car up and had fixed something, but did not fix the problem I took it in for. I have had it back twice now and they claim they cannot find the problem. I took it to another certified mechanic who found the problem immediately. When I called Keystone back to let them know what the problem was and that it would not show up on their computer because it was mechanical and not electronic they told me if I wanted them to look at it again that I would have to pay them another $100 deductible to fix the problem I already paid them to fix in the first place. I would highly suggest no one purchase a vehicle or have them repair your vehicle. They have this situation illegally by breaking the contract they sell with their vehicles. I had to use a different Chevrolet dealership to get the problem fixed. They were not surprised in the least that this situation occurred at Keystone in Sand Springs. How many service members can one shop go through? The time before this whole mess, I had them just do and oil/filter change. They reset the button and only added 2 quarts on oil.....the low oil light came on within 500 miles. They are crooks and will look for ways to screw their own customers. Save yourself the headache and trouble and take your business far from Keystone. I would love to visit with Mike Frizell personally about this situation.

0
★☆☆☆☆

I purchased my vehicle from Keystone Chevrolet and had it back because of a transmission issue. I paid my $100 deductible to have the problem fixed. They called me to come pick the car up and had fixed something, but did not fix the problem I took it in for. I have had it back twice now and they claim they cannot find the problem. I took it to another certified mechanic who found the problem immediately. When I called Keystone back to let them know what the problem was and that it would not show up on their computer because it was mechanical and not electronic they told me if I wanted them to look at it again that I would have to pay them another $100 deductible to fix the problem I already paid them to fix in the first place. I would highly suggest no one purchase a vehicle or have them repair your vehicle. They have this situation illegally by breaking the contract they sell with their vehicles. I had to use a different Chevrolet dealership to get the problem fixed. They were not surprised in the least that this situation occurred at Keystone in Sand Springs. How many service members can one shop go through? The time before this whole mess, I had them just do and oil/filter change. They reset the button and only added 2 quarts on oil.....the low oil light came on within 500 miles. They are crooks and will look for ways to screw their own customers. Save yourself the headache and trouble and take your business far from Keystone. I would love to visit with Mike Frizell personally about this situation.

.

Update: While Keystone lied in their report to the BBB, Scott, the service manager has just informed me over the phone that he IS NOT willing to fix the vehicle he was paid to fix. Instead, he wants to keep the deductible and payment for a repair on something else he did that did not affect the problem whatsover. Again, the delaership's underhanded tactics to lie and screw their customers should be noted by the community. I have filed the response to their lies to the BBB and I would highly suggest you do your research before trusting this dealership with your money or business. I wish I had. There was not 74% oil life left or the add engine oil light would not have been on...LIE. If fixing the vehicle is beneficial for them why are they refusing to do so?..LIE. Just beware and do your homework and consider yourself FOREWARNED!!!

While many electronic issues can be diagnosed using their computer, not all Mechanical issues are diagnosed from the computer. This is where Keystone Service Diagnostic abilities fail. As long as the computer can tell them what is wrong and how to fix it, you might be OK.....however, if the problem is not able to be found by a computer, they will return it saying the computer says all is good and relinquish all responsibility. Unfortunately, you are not able to trust that Keystone has thoroughly diagnosed all problems or fixed any/all of them. If they fix anything, they will keep your money and say "we did our best." All too often, their best is not good enough. Find a qualified service department that will stand behind their customers and their warranties instead of trying to find ways of screwing them out of more money.

Obviously, $100 is not going to break the bank. The issue is based on ethics, morals, and the underlying premise that dealerships that sell vehicles should be trying to take care of their customers in hopes that will build a relationship for future purchases and/or service. Keystone couldn't care less and is obvious. Their lies and tactics may suck you in initially and then later realized you have been duped and screwed by what should be a professionally run venture. Please do your homework and talk to other dealerships. I have had two tell me they were not surprised by this situation with Keystone. Other customer reviews bring to light their problems as well online.

I purchased my vehicle from Keystone Chevrolet and had it back because of a transmission issue. I paid my $100 deductible to have the problem fixed. They called me to come pick the car up and had fixed something, but did not fix the problem I took it in for. I have had it back twice now and they claim they cannot find the problem. I took it to another certified mechanic who found the problem immediately. When I called Keystone back to let them know what the problem was and that it would not show up on their computer because it was mechanical and not electronic, they told me if I wanted them to look at it again that I would have to pay them another $100 deductible to fix the problem I already paid them to fix in the first place. I would highly suggest no one purchase a vehicle from Keystone or have them repair your vehicle. They have this situation by breaking the contract they sell with their vehicles. I had to use a different Chevrolet dealership to get the problem fixed. They were not surprised in the least that this situation occurred at Keystone in Sand Springs. How many service members can one shop go through? The time before this whole mess, I had them just do a simple oil/filter change. They reset the button, but only added 2 quarts of oil.....the low oil light came on within 500 miles. They are crooks and will look for ways to screw their own customers. Save yourself the headache and trouble and take your business far from Keystone. I would love to visit with Mike Frizell personally about this situation.

1
★☆☆☆☆

Update: While Keystone lied in their report to the BBB, Scott, the service manager has just informed me over the phone that he IS NOT willing to fix the vehicle he was paid to fix. Instead, he wants to keep the deductible and payment for a repair on something else he did that did not affect the problem whatsover. Again, the delaership's underhanded tactics to lie and screw their customers should be noted by the community. I have filed the response to their lies to the BBB and I would highly suggest you do your research before trusting this dealership with your money or business. I wish I had. There was not 74% oil life left or the add engine oil light would not have been on...LIE. If fixing the vehicle is beneficial for them why are they refusing to do so?..LIE. Just beware and do your homework and consider yourself FOREWARNED!!!

While many electronic issues can be diagnosed using their computer, not all Mechanical issues are diagnosed from the computer. This is where Keystone Service Diagnostic abilities fail. As long as the computer can tell them what is wrong and how to fix it, you might be OK.....however, if the problem is not able to be found by a computer, they will return it saying the computer says all is good and relinquish all responsibility. Unfortunately, you are not able to trust that Keystone has thoroughly diagnosed all problems or fixed any/all of them. If they fix anything, they will keep your money and say "we did our best." All too often, their best is not good enough. Find a qualified service department that will stand behind their customers and their warranties instead of trying to find ways of screwing them out of more money.

Obviously, $100 is not going to break the bank. The issue is based on ethics, morals, and the underlying premise that dealerships that sell vehicles should be trying to take care of their customers in hopes that will build a relationship for future purchases and/or service. Keystone couldn't care less and is obvious. Their lies and tactics may suck you in initially and then later realized you have been duped and screwed by what should be a professionally run venture. Please do your homework and talk to other dealerships. I have had two tell me they were not surprised by this situation with Keystone. Other customer reviews bring to light their problems as well online.

I purchased my vehicle from Keystone Chevrolet and had it back because of a transmission issue. I paid my $100 deductible to have the problem fixed. They called me to come pick the car up and had fixed something, but did not fix the problem I took it in for. I have had it back twice now and they claim they cannot find the problem. I took it to another certified mechanic who found the problem immediately. When I called Keystone back to let them know what the problem was and that it would not show up on their computer because it was mechanical and not electronic, they told me if I wanted them to look at it again that I would have to pay them another $100 deductible to fix the problem I already paid them to fix in the first place. I would highly suggest no one purchase a vehicle from Keystone or have them repair your vehicle. They have this situation by breaking the contract they sell with their vehicles. I had to use a different Chevrolet dealership to get the problem fixed. They were not surprised in the least that this situation occurred at Keystone in Sand Springs. How many service members can one shop go through? The time before this whole mess, I had them just do a simple oil/filter change. They reset the button, but only added 2 quarts of oil.....the low oil light came on within 500 miles. They are crooks and will look for ways to screw their own customers. Save yourself the headache and trouble and take your business far from Keystone. I would love to visit with Mike Frizell personally about this situation.

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.

I'm the new General Manager/Partner at Keystone Chevrolet. If I can ever be of any service or answer any of your concerns please feel free to contact me at 918-245-2201.\r\n\r\nThank You\r\n\r\nMike Frizell

2
★★★★★

I'm the new General Manager/Partner at Keystone Chevrolet. If I can ever be of any service or answer any of your concerns please feel free to contact me at 918-245-2201.\r\n\r\nThank You\r\n\r\nMike Frizell

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In the state of Oklahoma the tag stays with the car. Because of this it is important to keep the ""bill of Sale"" handy. Now to address ths issues concerning the tag not being transferred and your wife ending up in jail. I have contacted a law enforcement officer and read your letter. According to him a bench warrant would not have been processed for your wife. Tickets are given on the driver unless they are parking tickets, in that case a warrant is written on the vehicle. Talking with the Stillwater police to get clarification on how tickets are processed I was told that if a parking ticket is given, notice is mailed to the residence of the car owner. With in the week of the violation. From that point there is 45 days to respond. When no response is made a second notice is sent giving an additional 30 to 45 days. Once that date is passed then a bench warrant is processed and the car if caught in the jurisdiction will be impounded. \r\nBuying a new car brings out passions in all of us. For women the car buying experience can often lead to uncomfortableness because we feel out of our comfort zone. I apologize that you felt ""pressured"" into purchasing your car. One thing about purchasing a vechicle that many don't realize ... there is no ""cooling off"" period. Once you sign a contract it is legal and tender as soon as you drive out of the parking lot. There is no backing out.\r\n\r\nThere are many helpful ideas. Here are just a few. Do conduct a little detective work . Women are great investigators and should keep those scrutinizing instincts intact when looking for a car. If you're buying a new car, find out what you can about the dealership beforehand. If you're buying used, from a private party or auction, find out what you can about the car. The time you take to investigate beforehand will save you in headaches and frustrations down the road. Do establish a budget and work within it! It might be shiny and pretty but if it doesn't fit into the budget, keep looking. Consider what you have to spend and let that guide and direct your purchase. Above all don't sign anything until you know it meets all your needs. I hope you will give Keystone Chevrolet an opportunity to serve you in the future.\r\n\r\nI have to agree that 21% is high, however the interest charged is based on your credit scores. Maybe after a longer work history and/or with a lower debt to income raito, the intrest rate will reduce the next time your cousin desires to purchase a vechicle. The Keystone Chevrolet finance deparment does not set the rates, those are set by the lending institutions who are willing, to loan the money, to the person purchasing the vechicle. Here at Keystone we want to make a deal and send you home with the vechicle of your dreams. Sometimes that is not possible. I hope next time you are in the market for a new car or truck you will give us the opportunity to try and make a match. Happy Driving. Julie@keystonechevrolet.

2
★★★★★

In the state of Oklahoma the tag stays with the car. Because of this it is important to keep the ""bill of Sale"" handy. Now to address ths issues concerning the tag not being transferred and your wife ending up in jail. I have contacted a law enforcement officer and read your letter. According to him a bench warrant would not have been processed for your wife. Tickets are given on the driver unless they are parking tickets, in that case a warrant is written on the vehicle. Talking with the Stillwater police to get clarification on how tickets are processed I was told that if a parking ticket is given, notice is mailed to the residence of the car owner. With in the week of the violation. From that point there is 45 days to respond. When no response is made a second notice is sent giving an additional 30 to 45 days. Once that date is passed then a bench warrant is processed and the car if caught in the jurisdiction will be impounded. \r\nBuying a new car brings out passions in all of us. For women the car buying experience can often lead to uncomfortableness because we feel out of our comfort zone. I apologize that you felt ""pressured"" into purchasing your car. One thing about purchasing a vechicle that many don't realize ... there is no ""cooling off"" period. Once you sign a contract it is legal and tender as soon as you drive out of the parking lot. There is no backing out.\r\n\r\nThere are many helpful ideas. Here are just a few. Do conduct a little detective work . Women are great investigators and should keep those scrutinizing instincts intact when looking for a car. If you're buying a new car, find out what you can about the dealership beforehand. If you're buying used, from a private party or auction, find out what you can about the car. The time you take to investigate beforehand will save you in headaches and frustrations down the road. Do establish a budget and work within it! It might be shiny and pretty but if it doesn't fit into the budget, keep looking. Consider what you have to spend and let that guide and direct your purchase. Above all don't sign anything until you know it meets all your needs. I hope you will give Keystone Chevrolet an opportunity to serve you in the future.\r\n\r\nI have to agree that 21% is high, however the interest charged is based on your credit scores. Maybe after a longer work history and/or with a lower debt to income raito, the intrest rate will reduce the next time your cousin desires to purchase a vechicle. The Keystone Chevrolet finance deparment does not set the rates, those are set by the lending institutions who are willing, to loan the money, to the person purchasing the vechicle. Here at Keystone we want to make a deal and send you home with the vechicle of your dreams. Sometimes that is not possible. I hope next time you are in the market for a new car or truck you will give us the opportunity to try and make a match. Happy Driving. Julie@keystonechevrolet.

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Okay I went to this place and traded my 2004 toyota matrix I was looking to get work truck so I trade my car in, the whole deal in my believe was a big scam, I didnt like the vehicle I purchased whole deal took place on saturday evening I came back there monday morning and tryed to give this vehicle back all hopless could not make what I wanted I tryed to get my car back and could not do it I tryed to back the whole deal without any succes I was trying to talk to general manager but he never wanted to talk to me so I was stuck with this truck plust I noticed they ripped me off really bad on my trade \r\n\r\nWord of good advice NEVER BUY CAR AT KEYSTONE CHEVROLET OF SAND SPRINGS this might or will happen to you

0
★☆☆☆☆

Okay I went to this place and traded my 2004 toyota matrix I was looking to get work truck so I trade my car in, the whole deal in my believe was a big scam, I didnt like the vehicle I purchased whole deal took place on saturday evening I came back there monday morning and tryed to give this vehicle back all hopless could not make what I wanted I tryed to get my car back and could not do it I tryed to back the whole deal without any succes I was trying to talk to general manager but he never wanted to talk to me so I was stuck with this truck plust I noticed they ripped me off really bad on my trade \r\n\r\nWord of good advice NEVER BUY CAR AT KEYSTONE CHEVROLET OF SAND SPRINGS this might or will happen to you

.

I recently had the nightmare of doing business with the people at this dealership. My wife and I traded in a Nissan Sentra and we drove a hard bargain to get maximum value for our trade. The floor manager was not pleased and sassed us on the showroom floor. The key to the vehicle had some tape on it, which the salesman assured us was not broken but for holding the ""switchblade"" type key closed. Upon removing the tape later at home the key assembly fell apart and cost $200 get get a new key made because of the computer chip in it. Fast forward 3 months later, my wife receives a letter informing her of a bench warrant for her arrest for unpaid tickets in Stillwater, Oklahoma. We have never been to Stillwater much less gotten tickets from there. We found out later that the dealership had sold the vehicle without making sure the Tags and Title were transfered. So the new owner is driving around accumulating tickets and getting warrants issued on my wife. Had we been stopped by the police for any reason my wife might have had to spend the night in jail. We called them and they said it was not their problem. If you want to go to jail for something you didn't do and waste your time and money fixing it, go to this dealership they'll fix you right up.

0
★☆☆☆☆

I recently had the nightmare of doing business with the people at this dealership. My wife and I traded in a Nissan Sentra and we drove a hard bargain to get maximum value for our trade. The floor manager was not pleased and sassed us on the showroom floor. The key to the vehicle had some tape on it, which the salesman assured us was not broken but for holding the ""switchblade"" type key closed. Upon removing the tape later at home the key assembly fell apart and cost $200 get get a new key made because of the computer chip in it. Fast forward 3 months later, my wife receives a letter informing her of a bench warrant for her arrest for unpaid tickets in Stillwater, Oklahoma. We have never been to Stillwater much less gotten tickets from there. We found out later that the dealership had sold the vehicle without making sure the Tags and Title were transfered. So the new owner is driving around accumulating tickets and getting warrants issued on my wife. Had we been stopped by the police for any reason my wife might have had to spend the night in jail. We called them and they said it was not their problem. If you want to go to jail for something you didn't do and waste your time and money fixing it, go to this dealership they'll fix you right up.

Pros: Decent Vehicles on the Lot

Cons: Rude, Lied to, Irresponsible and does not watch out for your Interest or safety

 

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