Glenbrook Hyundai

★★★★☆
  • 4801 Coldwater Road

    Fort Wayne, IN 46825

    Map & Directions
  • 260-484-9531

About Glenbrook Hyundai

Categories
  • Auto Dealers
Hours
M-Sa 9am-8pm, Su Closed
Special Offer
Click to Learn More
Phones
  • Fax (260-482-8243)

Automotive

Automotive
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4.0 4
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Please note I have *never* posted a negative review of any service and/or product. However, I feel so strongly about my story, I wanted to pass it along to others. Long story short, I recently purchased a Hyundai Veloster from Glenbrook Hyundai the so called Happy Car Store. As part of the purchase, I traded in my vehicle which had two hardwired components (car devices that are plugged directly into the cars power source not via a cigarette lighter for example) specifically a radar detector and GPS unit. I did remove the actual components, but the power cords (again, still hardwired) were left in the car and I asked my Sales and Leasing Consultant (Ryan Coleman) if the dealer could remove them so as to not damage them or a part of the vehicle. Ryan said absolutely, but such would have to take place the next day as I purchased the Veloster on a Sunday and was told a proper tech was not available to perform such action. He stated once the cords were removed, they would be mailed to me. A week later, no package arrived. I called Ryan to obtain a status. He stated the cords were in the maintenance area and they would be shipped shortly. Another week later, no package. I called Ryan once more and was told my vehicle, which I traded in, was sent to auction with the cords. I was beyond furious. His solution was for me to go online and purchase the cords as they could not be more than $20, $25 dollars. I told him that was unacceptable and to transfer me to a manger. He did. Since then, I have spoken with two sales managers and escalated the situation to the GM - Mark McKibben. Although he never apologized or seemed sincere, it appeared I was finally making progress. Again, his solution was for me to find the cords online and send the listings (eBay, Amazon, etc.) to him via his personal e-mail address. I spent my own time, found the cords, sent the listings to him, and asked either for reimbursement, or for a check to be sent and I would purchase. I have yet to hear from him this was three weeks ago.

This situation has gone on-and-on for over two+ months with no apologize nor any real assistance. I love my Veloster, but I would *never* purchase a car from Glenbrook Hyundai or recommend them to my worst enemy. And please be aware of **Ryan Coleman**! I have never been treated so poorly, including lied to and insulted. Dont get me wrong, he was quite attentive before the purchase, but after is another story. He has no integrity, but has the nerve to send me an e-mail stating how hard the car business is and to recommend him to friends and family. A complete joke.

1
★☆☆☆☆

Please note I have *never* posted a negative review of any service and/or product. However, I feel so strongly about my story, I wanted to pass it along to others. Long story short, I recently purchased a Hyundai Veloster from Glenbrook Hyundai the so called Happy Car Store. As part of the purchase, I traded in my vehicle which had two hardwired components (car devices that are plugged directly into the cars power source not via a cigarette lighter for example) specifically a radar detector and GPS unit. I did remove the actual components, but the power cords (again, still hardwired) were left in the car and I asked my Sales and Leasing Consultant (Ryan Coleman) if the dealer could remove them so as to not damage them or a part of the vehicle. Ryan said absolutely, but such would have to take place the next day as I purchased the Veloster on a Sunday and was told a proper tech was not available to perform such action. He stated once the cords were removed, they would be mailed to me. A week later, no package arrived. I called Ryan to obtain a status. He stated the cords were in the maintenance area and they would be shipped shortly. Another week later, no package. I called Ryan once more and was told my vehicle, which I traded in, was sent to auction with the cords. I was beyond furious. His solution was for me to go online and purchase the cords as they could not be more than $20, $25 dollars. I told him that was unacceptable and to transfer me to a manger. He did. Since then, I have spoken with two sales managers and escalated the situation to the GM - Mark McKibben. Although he never apologized or seemed sincere, it appeared I was finally making progress. Again, his solution was for me to find the cords online and send the listings (eBay, Amazon, etc.) to him via his personal e-mail address. I spent my own time, found the cords, sent the listings to him, and asked either for reimbursement, or for a check to be sent and I would purchase. I have yet to hear from him this was three weeks ago.

This situation has gone on-and-on for over two+ months with no apologize nor any real assistance. I love my Veloster, but I would *never* purchase a car from Glenbrook Hyundai or recommend them to my worst enemy. And please be aware of **Ryan Coleman**! I have never been treated so poorly, including lied to and insulted. Dont get me wrong, he was quite attentive before the purchase, but after is another story. He has no integrity, but has the nerve to send me an e-mail stating how hard the car business is and to recommend him to friends and family. A complete joke.

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.

This was my second time shopping at Glenbrook Hyundai. I stopped in to check on a possible upgrade and Cody went beyond my expectations. I left with a brand new car and a lower payment! I feel like my business is valued here well over any other dealerships I have dealt with. I appreciate the level of service I have received here and will continue to be a repeat customer.

5
★★★★★

This was my second time shopping at Glenbrook Hyundai. I stopped in to check on a possible upgrade and Cody went beyond my expectations. I left with a brand new car and a lower payment! I feel like my business is valued here well over any other dealerships I have dealt with. I appreciate the level of service I have received here and will continue to be a repeat customer.

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.

I just leased a Veloster from Cody at Glenbrook Hyundai, and I would recommend them to anyone shopping for a car. Everyone I talked to was pleasant and helpful, and they fully upheld their promise of a low pressure sales environment.
I am extremely happy with my new car, and I think it is an excellent value for the price. Buying a car can be a very unpleasant experience, but working with Cody and the staff at Glenbrook Hyundai was totally positive.

5
★★★★★

I just leased a Veloster from Cody at Glenbrook Hyundai, and I would recommend them to anyone shopping for a car. Everyone I talked to was pleasant and helpful, and they fully upheld their promise of a low pressure sales environment.
I am extremely happy with my new car, and I think it is an excellent value for the price. Buying a car can be a very unpleasant experience, but working with Cody and the staff at Glenbrook Hyundai was totally positive.

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I would rate the business a full 10, I would also incourage anybody who wants a new car to stop in there, the people are awesome, friendly and make sure you are taking care of,and make you feel very welcome and ready to help you in anyway possible. They wont give you a bad car! I love my new car from Hyundai, its very reliable and everything Iv wanted. Overall my experince there wass great,Id do it all over again if I could. They also give great warranty packages and tell you everything you need to know!
Also they will do anything to make sure you walk out of there with a new vehicle you love.

I think Glenbrook Hyundai is where Ill be getting all of my cars in the furture!

5
★★★★★

I would rate the business a full 10, I would also incourage anybody who wants a new car to stop in there, the people are awesome, friendly and make sure you are taking care of,and make you feel very welcome and ready to help you in anyway possible. They wont give you a bad car! I love my new car from Hyundai, its very reliable and everything Iv wanted. Overall my experince there wass great,Id do it all over again if I could. They also give great warranty packages and tell you everything you need to know!
Also they will do anything to make sure you walk out of there with a new vehicle you love.

I think Glenbrook Hyundai is where Ill be getting all of my cars in the furture!

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Message from Glenbrook Hyundai

It is our stated policy to treat every visitor to Glenbrook Hyundai as an honored guest in our home.



Every Day... Every Time... Without Fail... No Exceptions!

More about Glenbrook Hyundai

We sell new Hyundais, known for their reliability and unmatched warranty, Hyundai was just named the "Most Fuel Effecient Carmaker in America." With models getting up to 47 Miles per Gallon, it's no wonder they are such a hit. Plus, with new vehicles for under $10,000 it's your basic No Brainer. In addition, we have a huge selection of used vehicles, all makes & models of cars, trucks, vans, & SUV's as well as Hyundai Certified Pre-Owned Vehicles. Also, our Service & Parts Department, which was ranked #1 in Customer Satisfaction, is open all week, including all day Saturday, has technicians certified in all makes & models (not just Hyundai) offering shuttle service to anywhere in the city.

 

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