B Ella Bridal Co

★★★☆☆

About B Ella Bridal Co

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Hours
Tues - Thurs, 11am - 6pm; Fri, Sat, 10am - 5pm

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3.0 4
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Had the worst customer service experience of my life. Everything was great when we ordered the bridesmaid dresses. When they came in mine was actually crooked. Took in for alterations, had to go back for her to see if it was fixable. I had to practically beg for a response. And was finally told (with just over a week until the wedding) that she wasn't comfortable altering.

I left several messages insisting on a refund or to be reimbursed for the $100 in alterations I had to pay another business to do (not including the stress, gas, and the $200 I'd initially spent on the dress). They never called me back. When I did talk to them on the phone they brushed me off and never followed through on anything. I wouldn't recommend any bride run the risk of incurring this much stress.

1
★☆☆☆☆

Had the worst customer service experience of my life. Everything was great when we ordered the bridesmaid dresses. When they came in mine was actually crooked. Took in for alterations, had to go back for her to see if it was fixable. I had to practically beg for a response. And was finally told (with just over a week until the wedding) that she wasn't comfortable altering.

I left several messages insisting on a refund or to be reimbursed for the $100 in alterations I had to pay another business to do (not including the stress, gas, and the $200 I'd initially spent on the dress). They never called me back. When I did talk to them on the phone they brushed me off and never followed through on anything. I wouldn't recommend any bride run the risk of incurring this much stress.

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i stumbled upon this store while on my way to another bridal shop in town---what gorgeous windows! I worked with Brittany, the owner of the store, who was so informative and answered every single one of my questions about dress designers, ordering, etc. She seems to know every single dress in the store! they have the most beautiful store and stunning dresses...some expensive "couture" looks, but also a great selection of beautiful, moderately priced gowns, an amazing selection of mermaid-style gowns! Also, an unbelievable selection of sale dresses! racks and racks of amazing stuff!

the store is really cozy, the dressing rooms are huge, and the salesgirls are very friendly, and always ready to offer their opinion. one of them even tried on a bridesmaid dress for me!

brides should definitely, definitely check out this pretty little bridal shop in downtown northville!!

5
★★★★★

i stumbled upon this store while on my way to another bridal shop in town---what gorgeous windows! I worked with Brittany, the owner of the store, who was so informative and answered every single one of my questions about dress designers, ordering, etc. She seems to know every single dress in the store! they have the most beautiful store and stunning dresses...some expensive "couture" looks, but also a great selection of beautiful, moderately priced gowns, an amazing selection of mermaid-style gowns! Also, an unbelievable selection of sale dresses! racks and racks of amazing stuff!

the store is really cozy, the dressing rooms are huge, and the salesgirls are very friendly, and always ready to offer their opinion. one of them even tried on a bridesmaid dress for me!

brides should definitely, definitely check out this pretty little bridal shop in downtown northville!!

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I Loved the Novthville B.ella I found Andrea to be extremely helpful. I found they had a large selection in my price range of 1,000 dollars. Also I had no problems getting an appointment. The staff helped me find the perfect gown!

5
★★★★★

I Loved the Novthville B.ella I found Andrea to be extremely helpful. I found they had a large selection in my price range of 1,000 dollars. Also I had no problems getting an appointment. The staff helped me find the perfect gown!

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I was excited to go to this store, as the store was supposed to carry a lot of the brands I found on the Internet. I tried making an appointment 3 times. Well...they don't answer their phones. Also, they were closed for a week and I'm sure lost a lot of sales that week. I finally got a hold of someone at the store and asked if I could come in. Her response was..."Um...I guess." Not very professional. When we finally got there...there was a snowy sidewalk that had not been shoveled. We walked in and the girl who worked there couldn't even look up to say hello. The store has very few gowns to choose from...all of which were way too expensive. Their was a customer talking to the girl and quite upset about the service she has received from the store. Do not go here!!! Visit the one in Ann Arbor. Watch out for the unprofessionalim of the blond girl behind the counter.

1
★☆☆☆☆

I was excited to go to this store, as the store was supposed to carry a lot of the brands I found on the Internet. I tried making an appointment 3 times. Well...they don't answer their phones. Also, they were closed for a week and I'm sure lost a lot of sales that week. I finally got a hold of someone at the store and asked if I could come in. Her response was..."Um...I guess." Not very professional. When we finally got there...there was a snowy sidewalk that had not been shoveled. We walked in and the girl who worked there couldn't even look up to say hello. The store has very few gowns to choose from...all of which were way too expensive. Their was a customer talking to the girl and quite upset about the service she has received from the store. Do not go here!!! Visit the one in Ann Arbor. Watch out for the unprofessionalim of the blond girl behind the counter.

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