Alley Cat Exterminating Co Inc

★★★★★
  • 1865 68th St

    Brooklyn, NY 11204

    Map & Directions
  • 718-837-1953

About Alley Cat Exterminating Co Inc

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Hours
Mon-Fri 9am-5pm, Sat 9am-3pm
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Home & Garden

Home & Garden
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There are no words to express how grateful we are to Don and Helen. We had a very bad experience with a different local exterminator who did not guarantee their work - but offered to return for more money. I only wish I had found Alley Cat first.

When I called an explained what happened, Helen immediately put Don on the phone. He asked me detailed questions to try and figure out what was going on. He did NOT want to know the name of the company we had an issue with - a true sign of professionalism. We scheduled an appointment for later in the day.

Don arrived within the 1 hour window that we had set up with a smile on his face. We looked at the newly formed hive and he took the time to explain to me in detail what type of insect was building it and why the new hive was being formed. It seems that while the first exterminator who came probably got the queen, the area was still covered in her pheromones. Any paper wasps not in the area during the initial spraying returned to build where she had instructed them to with her scent.

I had shared with Don that our 7 year old has an intense fear of bugs. When everything was completed he invited PJ down to check everything out. PJ got to learn a little bit about insects and how they build their hive . . . And when he was scared Don used a calm and gentle voice to let him know it was OK.

Don also apologized to me for the experience I had with the other exterminator. He felt it reflected poorly on him and his industry. To ensure we have no more problems he is returning on Saturday to check the area and make sure there is not another recurrence -- at no additional charge.

In a day and age where folks just seem to want to figure out how much money they can make and how fast they can complete a job, Don took the time to build a relationship. I was not just another customer he dealt with today --he made me feel like an old friend. I hope to never need his services again but if I ever do, I know without hesitation that he will be here to take care of me and my family.

5
★★★★★

There are no words to express how grateful we are to Don and Helen. We had a very bad experience with a different local exterminator who did not guarantee their work - but offered to return for more money. I only wish I had found Alley Cat first.

When I called an explained what happened, Helen immediately put Don on the phone. He asked me detailed questions to try and figure out what was going on. He did NOT want to know the name of the company we had an issue with - a true sign of professionalism. We scheduled an appointment for later in the day.

Don arrived within the 1 hour window that we had set up with a smile on his face. We looked at the newly formed hive and he took the time to explain to me in detail what type of insect was building it and why the new hive was being formed. It seems that while the first exterminator who came probably got the queen, the area was still covered in her pheromones. Any paper wasps not in the area during the initial spraying returned to build where she had instructed them to with her scent.

I had shared with Don that our 7 year old has an intense fear of bugs. When everything was completed he invited PJ down to check everything out. PJ got to learn a little bit about insects and how they build their hive . . . And when he was scared Don used a calm and gentle voice to let him know it was OK.

Don also apologized to me for the experience I had with the other exterminator. He felt it reflected poorly on him and his industry. To ensure we have no more problems he is returning on Saturday to check the area and make sure there is not another recurrence -- at no additional charge.

In a day and age where folks just seem to want to figure out how much money they can make and how fast they can complete a job, Don took the time to build a relationship. I was not just another customer he dealt with today --he made me feel like an old friend. I hope to never need his services again but if I ever do, I know without hesitation that he will be here to take care of me and my family.

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When my friend asked me to help her move, we found an ugly surprise - bugs! Arg! I immediatley pulled out my Blackberrry and Googled pest control companies in the area. Alley Cat was the first one to say they could be onsite within an hour. I was left in charge while my friend went out on another box run. The exterminator was friendly and got to work as soon as he got there. I showed him what we found and in no time, the house was sprayed. When my friend returned, she was very happy that the problem was taken care of. I was happy that we were able to take care of the problem before moving much in.

4
★★★★☆

When my friend asked me to help her move, we found an ugly surprise - bugs! Arg! I immediatley pulled out my Blackberrry and Googled pest control companies in the area. Alley Cat was the first one to say they could be onsite within an hour. I was left in charge while my friend went out on another box run. The exterminator was friendly and got to work as soon as he got there. I showed him what we found and in no time, the house was sprayed. When my friend returned, she was very happy that the problem was taken care of. I was happy that we were able to take care of the problem before moving much in.

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