Griffin William Dvm - Black Horse Pike Animal Hosp

On April 26th I took my dog to the B.H.P. hospital with a urinary infection.
My dog had a laundry list of problems,over the past 2 years she has suffered with being deaf,blind,arthritis,diabetes and old dog disease twice in that time.
So I decided to use the emergency service this Sunday because I didn't want my dog to suffer another day before she could see her regular vet.
When I entered the hospital I was told she would she a Vet shortly,before seeing the Vet payment was demanded before services rendered.
I asked would it be easier to pay for it all at once?
The response was visit payment now medication payment can be made when you leave.
I found this rather unprofessional but what was I to do.
So I paid my visit fee.
I saw a Vet that I was very pleased with and very professional.
Then I leave and pay a second time for the medications.

My poor Girl had to be put down on June 13th by my regular Vet.

Less then 2 weeks later I take my other dog to the Vet to find out she may have mammary cancer.
Needless to say I was sick.I asked what can we do,we have done blood work,x-rays that offered no definite answers.
Ultra sound was the next step,then the more I thought about it, I thought I would like to get a second opinion.
So I call B.H.P. animal hospital for a appointment and asked to see the same doctor.
I explained we were not changing Vets just wanted a second opinion.

I was told because my dog was under another Vets care they couldn't make an appointment for her,because they have an agreement with the other Vets in the area not to take their customers.

But if we wanted to have her admitted as a emergency case and pay the extra emergency fee they would see her.
My 1st impression was correct, to them its money first,just like my 1st visit.
I didn't know I was a customer I thought I was the owner of one of the patients.

I can't say the Vets are bad,but their office practices are less then desirable.
They take an oath that they don't practice in helping animals when they refused to see my dog UNLESS I wanted to pay more,so its all about the money to them.
I'll take her to another vet maybe one that cares about patients.(customers)

Posted 07/24/09 | Report Abuse

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When my baby cat was sick a few months ago he received the best care possible from the doctors and staff at the hospital, we had never been there before and it was a Saturday afternoon, but they saw him with in a hour, he had to take IV and other medication and he is alive and well because of them, I would never go anywhere else now.

Posted 03/20/09 | Report Abuse

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When you take you animal to BHPAH you know you are seeing the BEST in the area for your animal. I do agree that they are a bit expensive but than again you get what you pay for.They did not push surgery for our dogs when they had pulled tendons but instead suggested rest and some pain meds. When we have an emergecny we call them and if they can help us over the phone they will. Last year on Christmas day we had a friends dog over who ate a large white chocolate bar. Thank goodness they have the 24/7 hours they were able to help us immediately.They follow up with a phone call the day after your visit and the vets them self's call you with test reports. It's like going to a doctor for our selves! Great group! My favorite is Dr Jen Morris but you can go wrong with any of the doctors in the group.Office staff is wonderful and caring. Couldn't ask for better!

Posted 11/18/08 | Report Abuse

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I went there for years until Sigel sold out. Now its all new people, and the new owner are young & cocky. Did I mention expensive? My last, and I do mean last, time there I took my 13 year old dog in for vaccines, and left with a $300 bill without even knowing what I let them sell me on! The male doctor that saw him tried to get me to do labs, xrays, and an ultrasound because I said he has lost some weight, then tried to make me feel guilty for saying no! The tech was also very pushy about doing all this stuff. I mean, I love my dog, but at 13 years I don't expect miracles! They should respect that.

Posted 10/20/07 | Report Abuse

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