Trade Winds Imports

★★★☆☆

About Trade Winds Imports

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Furniture Sales NYC

218 Newel Street Brooklyn, NY

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118 2nd Avenue Brooklyn, NY

3.2143 14
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I have bought many pieces of furniture from this retailer and have always been pleased with all of them. I am now interested in another piece for my Bedroom. I highly recommend this place, You will find what you are searching for.

2
★★★★★

I have bought many pieces of furniture from this retailer and have always been pleased with all of them. I am now interested in another piece for my Bedroom. I highly recommend this place, You will find what you are searching for.

Pros: selection and pricing worth the trip there

Cons: none

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I recently visited this store in hopes of finding a new sofa. The owner was extremely helpful and took the time to explain the variety of colors, and styles available. With his excellent service I ended up purchasing a custom upholstered chocolate microfiber sofa. I was even able to choose a custom style for the arm rest and feet of the sofa. In purchasing a custom piece of furniture I was amazed to find out that i would be receiving my sofa in about three weeks time, and the price could not be met anywhere. I am so pleased with my sofa. It just came in last week and looks amazing. I look forward to future purchases!

2
★★★★★

I recently visited this store in hopes of finding a new sofa. The owner was extremely helpful and took the time to explain the variety of colors, and styles available. With his excellent service I ended up purchasing a custom upholstered chocolate microfiber sofa. I was even able to choose a custom style for the arm rest and feet of the sofa. In purchasing a custom piece of furniture I was amazed to find out that i would be receiving my sofa in about three weeks time, and the price could not be met anywhere. I am so pleased with my sofa. It just came in last week and looks amazing. I look forward to future purchases!

Pros: fantastic selection

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I do not agree with theses reviews at all especially the rude ones. I have been a customer of Trade Winds for years and have been more than satisfied with their furniture and staff. I purchased a beautiful bookshelf there-NOT VENEER- around the time that the store first opened, still in impeccable condition. This store has beautiful well crafted furniture, and excellent prices.

2
★★★★☆

I do not agree with theses reviews at all especially the rude ones. I have been a customer of Trade Winds for years and have been more than satisfied with their furniture and staff. I purchased a beautiful bookshelf there-NOT VENEER- around the time that the store first opened, still in impeccable condition. This store has beautiful well crafted furniture, and excellent prices.

Pros: good customer service,and excellent delivery guy

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I have ordered furniture from this store on several occasions and was very pleased not only with the service but the quality and price. Bookcases are really nice; one would never guess they were not very expensive. You have lots of choices and finishes. I definitely recommend this store. The owner, Don is quite accommodating and pleasant.

2
★★★★★

I have ordered furniture from this store on several occasions and was very pleased not only with the service but the quality and price. Bookcases are really nice; one would never guess they were not very expensive. You have lots of choices and finishes. I definitely recommend this store. The owner, Don is quite accommodating and pleasant.

Pros: Excellent Quality for the Price

Cons: None

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My girlfriend walked in to look for a bookcase, and while talking amongst ourselves, she mentioned that all the furniture was mostly veneers, not all hardwood. The owner heard us, and promptly shouted that "You don't have to stand their criticizing, you're welcome to LEAVE." What a @ss. We were both left feeling hurt and unwelcome. The products here are garbage and the service couldn't be worse. Stay away.

0
★☆☆☆☆

My girlfriend walked in to look for a bookcase, and while talking amongst ourselves, she mentioned that all the furniture was mostly veneers, not all hardwood. The owner heard us, and promptly shouted that "You don't have to stand their criticizing, you're welcome to LEAVE." What a @ss. We were both left feeling hurt and unwelcome. The products here are garbage and the service couldn't be worse. Stay away.

Pros: none

Cons: Rude owner... cheapy furniture

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cannot believe incompetence of service. product arrived dirty, scuffed, and assembled wrong. they won't respond to my calls or repeated emails. these folks aren't too cool. AVOID!!!

0
★☆☆☆☆

cannot believe incompetence of service. product arrived dirty, scuffed, and assembled wrong. they won't respond to my calls or repeated emails. these folks aren't too cool. AVOID!!!

Pros: easy to find

Cons: no customer service

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Nice furniture, decent prices, zero customer service. I have 3 bookcases purchased previously over 2 years. I ordered another one in July to match... the owner pulled the previous order up on the computer and I told him I wanted the exact same one, which was 72", high to match the others. He had my exact previous records. After waiting a month, a 96" high bookcase arrived and had to be taken back. He would not take any responsibility for the mistake, told me I ordered the wrong thing, and expected me to pay the delivery guys for the wrong item! The one I want will now take another 2 months for delivery.!! I would not shop there again, but am stuck because I do want all of my bookcases to match. Appreciating your customers and treating them right is paramount in owning a business. I should know, I own a business in the Slope!

1
★★☆☆☆

Nice furniture, decent prices, zero customer service. I have 3 bookcases purchased previously over 2 years. I ordered another one in July to match... the owner pulled the previous order up on the computer and I told him I wanted the exact same one, which was 72", high to match the others. He had my exact previous records. After waiting a month, a 96" high bookcase arrived and had to be taken back. He would not take any responsibility for the mistake, told me I ordered the wrong thing, and expected me to pay the delivery guys for the wrong item! The one I want will now take another 2 months for delivery.!! I would not shop there again, but am stuck because I do want all of my bookcases to match. Appreciating your customers and treating them right is paramount in owning a business. I should know, I own a business in the Slope!

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The prices are great and they have tons of catalogues to fit your needs. Most of the items in my house are from there, and since they create pieces according to specifications I plan to buy more.
My issue is that sometimes you have false turnaround times, but i guess that would really be there supplies fault- cause you cant assemble something you dont have, right?
I usually pick up the furniture since i'm so close but, it would be best to double check whatever arrangements you set because sometimes the piece has not arrived yet. Also they dont do there own delieveries so try to get the contact info at the time of purchase, because when the sales rep is on the phone it goes straight to voicemail. They will give you general time frames and there pretty good at sticking to them.
The gentleman on 7th ave is i believe the manager and is very knowledgeable about the product. There is also a hispanic young female on the 5th ave store who is also very helpful and caters to the customers very well. The other sales people i have come in contact with have been either lacking in product knowledge or customer service skills. The other two are the best, deal with them and you will have no reason to complain

2
★★★★☆

The prices are great and they have tons of catalogues to fit your needs. Most of the items in my house are from there, and since they create pieces according to specifications I plan to buy more.
My issue is that sometimes you have false turnaround times, but i guess that would really be there supplies fault- cause you cant assemble something you dont have, right?
I usually pick up the furniture since i'm so close but, it would be best to double check whatever arrangements you set because sometimes the piece has not arrived yet. Also they dont do there own delieveries so try to get the contact info at the time of purchase, because when the sales rep is on the phone it goes straight to voicemail. They will give you general time frames and there pretty good at sticking to them.
The gentleman on 7th ave is i believe the manager and is very knowledgeable about the product. There is also a hispanic young female on the 5th ave store who is also very helpful and caters to the customers very well. The other sales people i have come in contact with have been either lacking in product knowledge or customer service skills. The other two are the best, deal with them and you will have no reason to complain

Pros: Great pieces- low prices

Cons: false turnaround times, only some sales clerks are good

.

This store and Don, who I believe is the owner, has the worst customer service ever. He seems nice at first. I have bought several pieces of furniture there over the years. The first time was ok, the next time, they delivered late and I guess the delivery guys were anxious to be done for the night, because they drilled so hard when assembling our dressers, that they cracked the drawers and knobs in several places. When we called Don to complain, he couldn't have cared less. Just this past Christmas I ordered a nightstand for my husband. I had a lengthy conversation with Don about how it was a surprise and he assured me that it would be in the store the Saturday before Christmas (which was on a Monday). When I went to pick it up, he said, "Why are you here?" And then said that he forgot to order the table, but I could come in on Tuesday (AFTER Christmas) to get it. No apology. He then offered me the floor sample, at no discount, with the wrong knobs and covered in scratches. I said, "No thanks", I would pick it up Tuesday, and still make it a surprise. That Tuesday morning he left a message with my husband that the nightstand I had ordered was in. So much for the surprise! The furniture here is cheap, but you'll pay double in frustration.

0
★☆☆☆☆

This store and Don, who I believe is the owner, has the worst customer service ever. He seems nice at first. I have bought several pieces of furniture there over the years. The first time was ok, the next time, they delivered late and I guess the delivery guys were anxious to be done for the night, because they drilled so hard when assembling our dressers, that they cracked the drawers and knobs in several places. When we called Don to complain, he couldn't have cared less. Just this past Christmas I ordered a nightstand for my husband. I had a lengthy conversation with Don about how it was a surprise and he assured me that it would be in the store the Saturday before Christmas (which was on a Monday). When I went to pick it up, he said, "Why are you here?" And then said that he forgot to order the table, but I could come in on Tuesday (AFTER Christmas) to get it. No apology. He then offered me the floor sample, at no discount, with the wrong knobs and covered in scratches. I said, "No thanks", I would pick it up Tuesday, and still make it a surprise. That Tuesday morning he left a message with my husband that the nightstand I had ordered was in. So much for the surprise! The furniture here is cheap, but you'll pay double in frustration.

Pros: Cheap and local

Cons: TERRIBLE SERVICE

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I have bought two pieces from Trade Winds, an armoire and a table. In contrast to a few earlier reviewers, my experiences were quite positive. Both times the service in store was good and the delivery was on-time and problem-free. I like the furniture too. Trade winds contracts out its delivery, so the quality of delivery may depend on who they contract it out to (though in my experience, as I said, the delivery went well).

2
★★★★★

I have bought two pieces from Trade Winds, an armoire and a table. In contrast to a few earlier reviewers, my experiences were quite positive. Both times the service in store was good and the delivery was on-time and problem-free. I like the furniture too. Trade winds contracts out its delivery, so the quality of delivery may depend on who they contract it out to (though in my experience, as I said, the delivery went well).

.

I have been buying furniture from Trade Winds for about 8 years. When I needed specific pieces to go in my kitchen, I wound up here. When the dresser I bought from No. Carolina Furniture Showrooms (eeek! runaway from them!) turned out to be a bogus piece of junk, I found the right one here for less than half the money of NCFS. They have always delivered when they said they would, and I have had no hassles. Sometimes, the help hasn't been with them that long, and it makes a difference in customer service. If you don't see what you want here, there is not only another store on 5th Avenue, but they have catalogs like mad. Tell the person you want to see them, that's all.

2
★★★★★

I have been buying furniture from Trade Winds for about 8 years. When I needed specific pieces to go in my kitchen, I wound up here. When the dresser I bought from No. Carolina Furniture Showrooms (eeek! runaway from them!) turned out to be a bogus piece of junk, I found the right one here for less than half the money of NCFS. They have always delivered when they said they would, and I have had no hassles. Sometimes, the help hasn't been with them that long, and it makes a difference in customer service. If you don't see what you want here, there is not only another store on 5th Avenue, but they have catalogs like mad. Tell the person you want to see them, that's all.

Pros: Variety, Good prices, open late & wknds

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I recently bought a small, average-quality dining room set, seemingly painless transaction, until I tried to arrange for delivery, and I all I got was majro attitude, EVERY time I called to confirm day/time, up to the same day of delivery, when they STILL couldn't give me a window for arrival. Spent the entire day having to wait for the delivery.

1
★★☆☆☆

I recently bought a small, average-quality dining room set, seemingly painless transaction, until I tried to arrange for delivery, and I all I got was majro attitude, EVERY time I called to confirm day/time, up to the same day of delivery, when they STILL couldn't give me a window for arrival. Spent the entire day having to wait for the delivery.

Cons: Cust Serv, Deliver details, Cust Serv

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Some good finds, (but be careful, not everything is well-made, and it sure ain't cheap!) but deplorable customer service. I like the dresser I got, but I paid for in in frustration, in addition to cash.

1
★★☆☆☆

Some good finds, (but be careful, not everything is well-made, and it sure ain't cheap!) but deplorable customer service. I like the dresser I got, but I paid for in in frustration, in addition to cash.

Pros: Some good finds

Cons: Awful customer srvice

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While I am happy with the dresser I bought there, it was not gotten without a struggle against the forces of the worst customer service I have ever encountered. First they couldn't find it when I was supposed to pick it up, then they sent me to another store, where it was the wrong item, then back to the original store. They never called back to tell me that it had been located, it took repeated trips to the store, and I had to re-explain the probelem to each new and mildly interested salesguy. Then, after getting it home, there weren't enough knobs for the drawers. Again, it is a good piece of furniture, but be sure to have a healthy breakfast for the struggle that will ensue before you get to bring it home.

1
★★★☆☆

While I am happy with the dresser I bought there, it was not gotten without a struggle against the forces of the worst customer service I have ever encountered. First they couldn't find it when I was supposed to pick it up, then they sent me to another store, where it was the wrong item, then back to the original store. They never called back to tell me that it had been located, it took repeated trips to the store, and I had to re-explain the probelem to each new and mildly interested salesguy. Then, after getting it home, there weren't enough knobs for the drawers. Again, it is a good piece of furniture, but be sure to have a healthy breakfast for the struggle that will ensue before you get to bring it home.

Pros: Some nice finds.

Cons: Worst service ever!

 

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