Cavalier Telephone Corp

★☆☆☆☆
  • 2134 West Laburnum Ave

    Richmond, VA 23227

    Map & Directions
  • 804-422-4000

Communications & Utilities

Communications & Utilities
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We choose Cavalier because of their claim to customer service. However the wait times are excessive and the automated system infuriating. The deal breaker for me was when i signed up for the Auto Pay system. After a few months we started receiving late charges, even though our statement showed payed by Autopay. I was told I was responsible for their system not working correctly and that I needed to call each month th make sure my account was current and not rely on their statements. We no longer have cavalier service and I have yet to receive the late fees I was charged.

0
★☆☆☆☆

We choose Cavalier because of their claim to customer service. However the wait times are excessive and the automated system infuriating. The deal breaker for me was when i signed up for the Auto Pay system. After a few months we started receiving late charges, even though our statement showed payed by Autopay. I was told I was responsible for their system not working correctly and that I needed to call each month th make sure my account was current and not rely on their statements. We no longer have cavalier service and I have yet to receive the late fees I was charged.

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I was a Cavalier customer when they first entered the Richmond market, I left because of the quality of their product and dreadful customer service. Years later, I am leaving them again because of the quality of their product and dreadful customer service. Their problems are easy surmountable, but I get the feeling that their management is simply clueless. Need evidence? Check out their customer support hours:

Monday - Friday 7 a.m. to 5 p.m.
Saturday 8 a.m. to 12 p.m.

Now, check out the hours for new sales:

Monday - Friday 8 a.m. - 9 p.m.
Saturday 8 a.m. - 5 p.m.

Is there any question as to where their priorities are? It feels that way as a customer, too.

Avoid the television service! It is NOT competitive and needs a lot more development. The set top boxes freeze up daily and require frequent resets; the + and - channel buttons frequently freeze up; manually entering channels is not user friendly; there have been a few times that we have been without service for as long as ten minutes; the remote control's program guide is so problematic that we now live without a guide (there is no program guide channel); the TV signal frequently freezes images, sometimes at a rate of a couple of times a minute. Frustrating.

I really want to support the small competitor in the marketplace, but the folks that run this company have not placed a very high priority on the customer's needs.

1
★★☆☆☆

I was a Cavalier customer when they first entered the Richmond market, I left because of the quality of their product and dreadful customer service. Years later, I am leaving them again because of the quality of their product and dreadful customer service. Their problems are easy surmountable, but I get the feeling that their management is simply clueless. Need evidence? Check out their customer support hours:

Monday - Friday 7 a.m. to 5 p.m.
Saturday 8 a.m. to 12 p.m.

Now, check out the hours for new sales:

Monday - Friday 8 a.m. - 9 p.m.
Saturday 8 a.m. - 5 p.m.

Is there any question as to where their priorities are? It feels that way as a customer, too.

Avoid the television service! It is NOT competitive and needs a lot more development. The set top boxes freeze up daily and require frequent resets; the + and - channel buttons frequently freeze up; manually entering channels is not user friendly; there have been a few times that we have been without service for as long as ten minutes; the remote control's program guide is so problematic that we now live without a guide (there is no program guide channel); the TV signal frequently freezes images, sometimes at a rate of a couple of times a minute. Frustrating.

I really want to support the small competitor in the marketplace, but the folks that run this company have not placed a very high priority on the customer's needs.

Pros: Cost, supporting local competitition, fast DSL speed, telephone package features

Cons: Customer service, poor quality hardware, terrible television package

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I had an account with CAVTEL for over a year. I got the account because I was looking for Cable TV and the price was good and the channel package was better than Comcast. I see now why the price is low. It is CHEAP! As in, cheap equipment, and no customer service. In my time with them I had to have them come out 3 times to replace my TV over IP equipment because I would have Frozen pictures, HEAVY pixalation or no picture at all. I bundled my service with their high speed internet as well and it too was SLOW. If you like sports the TV over IP option they have is horrible there is CONSTANT pixalation on the picture that would make it impossible to follow Hockey or golf. Very low quality and no HD options at all.
The worst part is the lack of Customer Service. If you call them be ready to wait at least 40 minutes to get someone on the phone. In my experience, I would call about TV problems and wait on hold over a half hour and then the department that would answer only handles telephone issues and transfers you to hold all over again for another department. I had to go as far as to actually look up the email of the CEO and email him to get someone to call me and provide service. Since then I have different direct numbers to call with service trouble and none of them get me anywhere either. I have even emailed the CEO and no luck. This is by far the worst company I have ever dealt with in quality of product and customer service. I wouldn't go back to them if they paid me the monthly rate.
Even as a telephone company they are terrible. My friend uses them and her caller ID has shown the wrong name when I call for 2 years now and even after repeated complaints nothing is done.

0
★☆☆☆☆

I had an account with CAVTEL for over a year. I got the account because I was looking for Cable TV and the price was good and the channel package was better than Comcast. I see now why the price is low. It is CHEAP! As in, cheap equipment, and no customer service. In my time with them I had to have them come out 3 times to replace my TV over IP equipment because I would have Frozen pictures, HEAVY pixalation or no picture at all. I bundled my service with their high speed internet as well and it too was SLOW. If you like sports the TV over IP option they have is horrible there is CONSTANT pixalation on the picture that would make it impossible to follow Hockey or golf. Very low quality and no HD options at all.
The worst part is the lack of Customer Service. If you call them be ready to wait at least 40 minutes to get someone on the phone. In my experience, I would call about TV problems and wait on hold over a half hour and then the department that would answer only handles telephone issues and transfers you to hold all over again for another department. I had to go as far as to actually look up the email of the CEO and email him to get someone to call me and provide service. Since then I have different direct numbers to call with service trouble and none of them get me anywhere either. I have even emailed the CEO and no luck. This is by far the worst company I have ever dealt with in quality of product and customer service. I wouldn't go back to them if they paid me the monthly rate.
Even as a telephone company they are terrible. My friend uses them and her caller ID has shown the wrong name when I call for 2 years now and even after repeated complaints nothing is done.

Pros: Channel Pack and Cost if you don't mind terrible quality and service.

Cons: EVERYTHING (Quality, VALUE, SERVICE)

 

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