Rack Room Shoes

★★★☆☆
  • 4210 Franklin Rd SW C

    Roanoke, VA 24014

    Map & Directions
  • 540-774-4827

About Rack Room Shoes

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Hours
Sun 12pm-6pm, Mon-Sat 10am-9pm

Shopping

Shopping
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3.0 2
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I was very disappointed at the service. I was there to purchase shoe for my son.when the cashier ring me up, she told me that my checkcard didn't go throught and she need to re-ring it again. I ask if this will charge me two time, she reply no. when I check my bank stmt the following day, it appear that the Rack Room Shoes have place a hold on my account two time for the same amount. I finally call the store to try to get this resolve. The manager gave me an 800's number to call. when an agent answer the call she told me that they will place a hold my accout two time. one for Visa and other for the amount to make sure they get their money not sure what is that all about???what if a customer don't have enough fund in their account for Rack Room Shoes to place a hold twice .this will cause an ESCALATING ...about NFS fee and etc... neatly to say if this is how they do business these day ...I will not be shopping there anymore. PS I have use my checkcard in many store and I have never have each store place a hold on my check card twice for one purchase. This is the first time that I have heard of and I work for the Bank!!!

1
★☆☆☆☆

I was very disappointed at the service. I was there to purchase shoe for my son.when the cashier ring me up, she told me that my checkcard didn't go throught and she need to re-ring it again. I ask if this will charge me two time, she reply no. when I check my bank stmt the following day, it appear that the Rack Room Shoes have place a hold on my account two time for the same amount. I finally call the store to try to get this resolve. The manager gave me an 800's number to call. when an agent answer the call she told me that they will place a hold my accout two time. one for Visa and other for the amount to make sure they get their money not sure what is that all about???what if a customer don't have enough fund in their account for Rack Room Shoes to place a hold twice .this will cause an ESCALATING ...about NFS fee and etc... neatly to say if this is how they do business these day ...I will not be shopping there anymore. PS I have use my checkcard in many store and I have never have each store place a hold on my check card twice for one purchase. This is the first time that I have heard of and I work for the Bank!!!

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good prices and the salespeople are really nice and helpful!

2
★★★★★

good prices and the salespeople are really nice and helpful!

 

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