Lollipop

★☆☆☆☆

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Generations Footwear

580 N Brindlee Mountain Pkwy Arab, AL

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Shoe Dept

1255 US Hwy 231 Arab, AL

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I am an avid shoe-shopper and NEVER have I encountered a store as distasteful as this one. I work just a block away from their Manhattan location and purchased a pair of shoes that are absolutely unwearable (made incorrectly, especially for $80) and I was vehemently denied the right to exchange them! I had spent a large amount of money on my first trip into the store and, as anyone is sales knows, it is much easier to keep a customer than to gain a new one. I was insulted by the Manager, who was rude and condescending. He referred to me as "Sweetie" the entire time I was in the store. I explained to him that I was not his "Sweetie" and he yelled that he was "done talking to me" and then walked away from me. He also would not let me speak to the owner claiming he was "unable to contact him himself." (although I was given the option to bring the shoes from Manhattan to Brooklyn for him to examine)

0
★☆☆☆☆

I am an avid shoe-shopper and NEVER have I encountered a store as distasteful as this one. I work just a block away from their Manhattan location and purchased a pair of shoes that are absolutely unwearable (made incorrectly, especially for $80) and I was vehemently denied the right to exchange them! I had spent a large amount of money on my first trip into the store and, as anyone is sales knows, it is much easier to keep a customer than to gain a new one. I was insulted by the Manager, who was rude and condescending. He referred to me as "Sweetie" the entire time I was in the store. I explained to him that I was not his "Sweetie" and he yelled that he was "done talking to me" and then walked away from me. He also would not let me speak to the owner claiming he was "unable to contact him himself." (although I was given the option to bring the shoes from Manhattan to Brooklyn for him to examine)

Cons: rude rude rude

 

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