Sheraton Pentagon City Hotel

★★★☆☆
  • 900 South Orme Street

    Arlington, VA 22204

    Map & Directions
  • 703-521-1900

About Sheraton Pentagon City Hotel

Categories
  • Hotels & Motels
  • Meeting Facilities
Hours
M-Su 24hr
Special Offer
Call Today
Phones
  • Fax (703-271-6626)
Payment Options
  • American Express
  • Cash
  • Diners Club
  • MasterCard
  • Visa
Brands
  • Sheraton

Hotels & Travel

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2.5 2
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Do not have your wedding here unless you are prepared to do everything yourself and triple check everything. We picked this hotel because of its ambiance and amazing location. The actual hotel staff is very nice but the sales and catering office is the worst. These are the highlights to what happened:

1. They doublebooked two events, our wedding and another conference on the same day. We only found out when we called. we asked for a different date and we're told to give them time, that the other client is very important and they might cancel. We gave them a month, meanwhile having deposits on our vendors and were given the cold shoulder when we asked the status. The sales manager interrupted me when asking and told me that she gets it, thats an important day.

2. Reservations were all switched to a different date, glitch in their system.

3.points that were promised to us were not given and no response or excalamtion about the points system.

4. Director of catering was very rude to our guests and vendors where our vendors did not want to work with her.

5. every request we made only happened after we asked for several times.

6. The light with our names for the wedding was not ordered in time by the director and they lied to us that it was dropped on that day, we later found out it wasn't ordered in time by the hotel.

7. the amount that was to be refunded to us never was refunded, my husband has left numerous emails and phone messages, we just received the refund only $100 short of the amount of refund.

8. We finally had enough and emailed the general manager, he too never emailed or contacted us back.

The list goes on and on. They tried to make up for it by giving us free linens but seriously at the end of the day we just wanted peace of mind. I will say that the front desk and banquet staff was good but the sales and catering staff is ran by middle aged woman who have a chip on their shoulder and should not be in the wedding business. Thank god, I have a hands on groom who did alot but I would not recommend using this hotel unless the entire team in their office changes. feel free to email me at behnaz4@yahoo.com if you need help, i hate for any other bride to go through this horrific experience as the wedding has past over 3 weeks ago, we still do not have the refund told by us and our points for any of our guests stay. advice: maike sure to get everything in writing. I wish you the best.

1
★☆☆☆☆

Do not have your wedding here unless you are prepared to do everything yourself and triple check everything. We picked this hotel because of its ambiance and amazing location. The actual hotel staff is very nice but the sales and catering office is the worst. These are the highlights to what happened:

1. They doublebooked two events, our wedding and another conference on the same day. We only found out when we called. we asked for a different date and we're told to give them time, that the other client is very important and they might cancel. We gave them a month, meanwhile having deposits on our vendors and were given the cold shoulder when we asked the status. The sales manager interrupted me when asking and told me that she gets it, thats an important day.

2. Reservations were all switched to a different date, glitch in their system.

3.points that were promised to us were not given and no response or excalamtion about the points system.

4. Director of catering was very rude to our guests and vendors where our vendors did not want to work with her.

5. every request we made only happened after we asked for several times.

6. The light with our names for the wedding was not ordered in time by the director and they lied to us that it was dropped on that day, we later found out it wasn't ordered in time by the hotel.

7. the amount that was to be refunded to us never was refunded, my husband has left numerous emails and phone messages, we just received the refund only $100 short of the amount of refund.

8. We finally had enough and emailed the general manager, he too never emailed or contacted us back.

The list goes on and on. They tried to make up for it by giving us free linens but seriously at the end of the day we just wanted peace of mind. I will say that the front desk and banquet staff was good but the sales and catering staff is ran by middle aged woman who have a chip on their shoulder and should not be in the wedding business. Thank god, I have a hands on groom who did alot but I would not recommend using this hotel unless the entire team in their office changes. feel free to email me at behnaz4@yahoo.com if you need help, i hate for any other bride to go through this horrific experience as the wedding has past over 3 weeks ago, we still do not have the refund told by us and our points for any of our guests stay. advice: maike sure to get everything in writing. I wish you the best.

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I held my wedding and reception at this hotel and the staff did a FANTASTIC job! The views from the Galaxy and Star Ballrooms are hard to beat, the food fantastic, and the service supurb. The only complaints we have: 1) blocking guest rooms can be a pain/annoying -- guests were sometimes misinformed the room block was full and the staff doesn't monitor the room count to add rooms when necessary like they say they do -- instead you'll have to monitor; 2) the Sheraton reward system -- it seems quite a bit stingier than other major hotel chains -- make sure you confirm how many points you'll be getting before the event and then check your statement to make sure that's what in fact you got; and 3) the location -- the hotel isn't walkable to anything. They do have a reliable shuttle that will take guests to the metro, airport, etc. It worked out for us and we heard few complaints.

All in all -- great location to hold an event. It comes highly recommended!!!

4
★★★★☆

I held my wedding and reception at this hotel and the staff did a FANTASTIC job! The views from the Galaxy and Star Ballrooms are hard to beat, the food fantastic, and the service supurb. The only complaints we have: 1) blocking guest rooms can be a pain/annoying -- guests were sometimes misinformed the room block was full and the staff doesn't monitor the room count to add rooms when necessary like they say they do -- instead you'll have to monitor; 2) the Sheraton reward system -- it seems quite a bit stingier than other major hotel chains -- make sure you confirm how many points you'll be getting before the event and then check your statement to make sure that's what in fact you got; and 3) the location -- the hotel isn't walkable to anything. They do have a reliable shuttle that will take guests to the metro, airport, etc. It worked out for us and we heard few complaints.

All in all -- great location to hold an event. It comes highly recommended!!!

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Message from Sheraton Pentagon City Hotel

Enjoy relaxing comforts and panoramic views of Washington D.C. at our welcoming hotel, just a short trip from the city and historic sites.

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