Bagel Heaven

★★★☆☆

About Bagel Heaven

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3.0 2
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I have frequented this bagel shop many times in the past 15 years and considered myself a loyal customer as for over 5 years I purchased my morning coffee and breakfast there daily and when my schedule changed I frequently purchased lunch there. Unfortunately my most recent visit to this establishment was so horrible it will most likely be my last.

The extremely slow service wasn't the issue - my fiance and I waited 10 minutes for the clerk to prepare my bagel with cream cheese and his egg sandwich. Nor was the fact the both of our orders had to be returned - his sandwich was so loaded with salt that it he could not eat it and the clerk had cut my bagel with a dirty knife that left a large smear of ketchup in the middle of it.

The problem was the mean and insulting attitude of the owner when I asked to have our food re-made. He had no issue with my ketchup covered bagel but argued with me that the overload of salt was due to the salt on the everything bagel and not that there was too much table salt added when I could clearly see the thick layer of salt on the sandwich.

He finally agreed to remake the sandwich (W/no added salt, pepper or ketchup at my request) on the condition that he's "not making another one if this one is too salty" because I wanted it on an everything bagel (as was the original) and not on a plain bagel as he kept insisting it should be made on to remedy the excessive saltiness. The owner then proceeded to slam and bang every utensil, door, etc involved in re-making the sandwich. Despite the fact that I maintained a polite and pleasant attutite with him when asking a question regarding the order and answering a few of his, the owner spoke to me in a very condescending and aggressive tone of voice and insulted my intelligence. When my order was finished, he forcefully shoved the re-made bag of food into my hand with a mean and cocky "Here you GO, have a nice DAY".

As expected, the second bagel and sandwich were delicious. The egg sandwich was not excessively salty because of the salt on the everything bagel and tasted great once a dash of salt was added at home.

Despite the great food, it will be a long time before I return to Bagel Heaven, if I ever do. I felt so insulted and threatened by the way the owner spoke and acted towards me. I'm appalled that a business owner would treat a customer the way he treated me.

2
★★☆☆☆

I have frequented this bagel shop many times in the past 15 years and considered myself a loyal customer as for over 5 years I purchased my morning coffee and breakfast there daily and when my schedule changed I frequently purchased lunch there. Unfortunately my most recent visit to this establishment was so horrible it will most likely be my last.

The extremely slow service wasn't the issue - my fiance and I waited 10 minutes for the clerk to prepare my bagel with cream cheese and his egg sandwich. Nor was the fact the both of our orders had to be returned - his sandwich was so loaded with salt that it he could not eat it and the clerk had cut my bagel with a dirty knife that left a large smear of ketchup in the middle of it.

The problem was the mean and insulting attitude of the owner when I asked to have our food re-made. He had no issue with my ketchup covered bagel but argued with me that the overload of salt was due to the salt on the everything bagel and not that there was too much table salt added when I could clearly see the thick layer of salt on the sandwich.

He finally agreed to remake the sandwich (W/no added salt, pepper or ketchup at my request) on the condition that he's "not making another one if this one is too salty" because I wanted it on an everything bagel (as was the original) and not on a plain bagel as he kept insisting it should be made on to remedy the excessive saltiness. The owner then proceeded to slam and bang every utensil, door, etc involved in re-making the sandwich. Despite the fact that I maintained a polite and pleasant attutite with him when asking a question regarding the order and answering a few of his, the owner spoke to me in a very condescending and aggressive tone of voice and insulted my intelligence. When my order was finished, he forcefully shoved the re-made bag of food into my hand with a mean and cocky "Here you GO, have a nice DAY".

As expected, the second bagel and sandwich were delicious. The egg sandwich was not excessively salty because of the salt on the everything bagel and tasted great once a dash of salt was added at home.

Despite the great food, it will be a long time before I return to Bagel Heaven, if I ever do. I felt so insulted and threatened by the way the owner spoke and acted towards me. I'm appalled that a business owner would treat a customer the way he treated me.

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Bagel Heaven makes great bagels and spreads. We love their salmon spread. It's the best I've had anywhere. Their bagels are alway fresh and there prices and service are great. Highly recommended.

4
★★★★☆

Bagel Heaven makes great bagels and spreads. We love their salmon spread. It's the best I've had anywhere. Their bagels are alway fresh and there prices and service are great. Highly recommended.

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